Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Turnaround Time
Value for money

I ordered flowers to be delivered the same day (per promo delivery was free). NOT.

$2.99 fee added and the order supposedly had to be over $50.00 to delivery to that area. I canceled the order. I then received a follow up email with another promo to complete order($15.00 credit). So I did....BIG MISTAKE.

Order was delayed a day, then was said to be delivered...never was. I called the "We Care" number for customer service and was told they couldn't get in touch with the florist. Waited 7 hours for a call back, never happened.

I called back, after 30 minutes on hold the order was resent from another florist...that order was delivered but some of the flowers were substituted . It was not what I ordered, didn't have a bow around vase as pictured, and was not delivered timely.TOTAL FAIL in my book...sticking with FTD for sure!

Product or Service Mentioned: From You Flowers Flowers.

Reason of review: Order processing issue.

Monetary Loss: $50.

Preferred solution: Let the company propose a solution.

I didn't like: No communication and was not truthful about item being delivered.

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