flowers order delivery service customer service customer florist arrangement refund ordered flowers

Horrible customer service, horrible product | From You Flowers review from Auburn, Washington

1.3
Details
Flowers delivered were half of what is on picture, sent stuffed cat instead of stuffed bear. My gf is allergic to cats, made horrible impression, ruined whole gesture of sending her flowers. All company offered was a credit for cost of bear! Dont use this website!! And delivery was very late in the day. bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla 100 words
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Review
#952203 Review #952203 is a subjective opinion of poster.
Product
From You Flowers Flowers
Cons
  • Wrong item shipped
  • Quality
  • Quantity
Reason of review
Not as described/ advertised
Loss
$70
Preferred solution
Full refund
1.0
Details
I order at 10:30am - they promised same day delivery (paid extra) Found out at 8:30pm they "ran out of flowers". It was for a death in my friends family. The worst day of her life - and nothing..just nothing. They offered a $20 coupon to shop on their site. What? $20...
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1 comment
Anonymous
#1205791

They couldn't have run out of flowers because they are not a real florist. They are a "sending only call center" and are not affiliated with real florists.

They take your order, charge extra fees that they tack on at the end and then wire the order to a real florist who is actually in the state, or area you need them delivered. Problem is: most real florists don't deal with these call centers. They undersell the arrangements to get you to buy and then the florist only the price of the bouquet off their website. This poses a problem for the florist because FYF didn't add any delivery and sold the product for so much less that the real florist cannot duplicate it for that amount of money.

They'd go out of business if they did. These call centers represent themselves as local florists, but unless you're calling from the same city they are located, they aren't local.

If your order didn't get delivered it's because no real florist would accept the order at the total money value From You Flowers sent them. These call centers are the bane of the floral industry.

Review
#903351 Review #903351 is a subjective opinion of poster.
Service
From You Flowers Same Day Delivery Service
Cons
  • Non delivery
Reason of review
Order NEVER arrived
Loss
$5000
Preferred solution
There is no way to make up for the missed opportunity to shed light on a dark time for a friend. It was the worst day of her life and the flowers never arrived. I was told ten hours later (I ordered at 10:30 am and called at 8:30 pm)
Tags
  • worst company
  • same day flower delivery

Cheap Arrangement | From You Flowers review from Gig Harbor, Washington

2.8
Details
Ordered two arrangements: Clear Blue Skies and White Sympathy Bouquet. They were not anything like the pictures on website. They used cheap flowers, did not use any of pictured vases, used cheap ribbon (which I did not order). I'm embarrassed that recipient received such a dreadful looking bouquet. Makes me wonder about the previous arrangements I've sent. I understand substitutes, but it should be of equal quality. Darn right I complained. They offered refund of 50%, but somehow their math is off and only received 20%. Since FROM YOU FLOWERS did not take care of this matter to my satisfaction I must warn other potential customers. Do not use this online florist.
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Review
#900435 Review #900435 is a subjective opinion of poster.
Product
From You Flowers Clear Blue Skies Bouquet
Cons
  • Quality of product
Reason of review
Bad quality
Loss
$135
Preferred solution
Price reduction
Tags
  • Cheap Arrangement

Short Review on July 15, 2016

1.0
Details
THEY SUCK!! THEY CANCELLED MY ORDER, DIDNT TELL ME, AND I FOUND OUT A WEEK LATER MY ORDER WASNT DELIVERED. I HAVE YET TO GET MY REFUND. STAY AWAY FROM THIS CROOKED BUSINESS!!!!
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Review
#883305 Review #883305 is a subjective opinion of poster.
Reason of review
Order processing issue
2.5
Details

Update by user Mar 13, 2016

I was very surprised that the flowers got there just in time. It was seriously agitating that I could not get in contact with anyone there.

It's very hard to deal with not being able to talk to anyone and not having any kind of timeframe at all. So in the future I...

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Resolved
Review
#788939 Review #788939 is a subjective opinion of poster.
Product
From You Flowers Flowers
Pros
  • Website
Cons
  • Inability to contact
  • No knowledge of delivery timeframe
  • Customer service
Reason of review
Poor customer service
Tags
  • Bad Florist

From You Flowers Flowers Review

1.0
Details
I ordered flowers to be sent to a family whose loved one had passed away. I recievied an email saying the flowers were delivered but when I spoke to the family they had never received them. I will never use this company again!
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Review
#780970 Review #780970 is a subjective opinion of poster.
Product
From You Flowers Flowers
Reason of review
Problem with delivery

Not delivered as advertised | From You Flowers review from Seattle, Washington

I ordered an orchid as a thank you gift on October 19 and the order confirmation said it would be delivered the next day, October 20. By October 21 at 3pm the flowers had not been delivered. I spent 15 minutes on the phone getting through customer service and they said that they should be delivered later in the afternoon. They did not offer an apology or to refund the part of the delivery fee. The service is not as advertised. In this day and age, delivery tracking is the norm and I find the slow customer service coupled with the non-delivery to be very frustrating. In the future I will choose another service.
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Review
#721262 Review #721262 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$15
Preferred solution
Price reduction

Save your time and money | From You Flowers review from Cle Elum, Washington

I wish I had read some of these reviews before I ordered! We needed to send flowers as quickly as we could have From You Flowers had a GUARANTEE of same day delivery, for which one pays extra. Bottom line - no flowers, no car, no email, no nothing. When I emailed them for an explanation, I got a wishy washy 'accept our apologies' and expect delivery the next day. So their 100% "Satisfaction Guaranteed" means nothing. When I finally got hold of Customer Service after 9PM, they claimed they were JUST about to call me and explain that tulips are out of season and they could not deliver!
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Review
#704301 Review #704301 is a subjective opinion of poster.
Service
From You Flowers Delivery Service
Reason of review
Problem with delivery
1.9
Details
From You Flowers - Sympathy Flowers Review from Seattle, Washington
A close family member passed away and i live in a different state. I wanted to send a plant gift to her parents and my sister and brother in law. I had purchased 2 with each going to different addresses, but both are in the same county. Both were to be delivered...
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Review
#655271 Review #655271 is a subjective opinion of poster.
Reason of review
Problem with delivery

Contact From You Flowers Customer Service

Website:
Mailing Address:
455 Boston Post Rd, Suite 6 483 West 37th Street New York, NY 10018
Old Saybrook, CT 06475
USA
Phone:
(888) 654-5144
Contact From You Flowers Customer Service

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From You Flowers - Bouquet Review from Seattle, Washington

1.0
Details
This is the second time I made an order with this site and this is the second time Ive had a problem. The first time was a get well bouquet that DID NOT resemble the picture at all and I had to call and email multiple times. This time, I got SHORTED in the flowers that were delivered to my mom. I ordered 15 stems of irises and got 10. It looks so bare and cheap. I'm called to complain and ask them why, they just answered back that they can make a re-delivery and that they don't know why this happened. They offered a gift certificate but that is the last time I order from them. So disappointed.
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Review
#649544 Review #649544 is a subjective opinion of poster.
Product
From You Flowers Bouquet
Reason of review
Not as described/ advertised