I ordered an arrangement for a man with sunflowers, green poms, blue flowers, etc., because it was appropriate for a man. The arrangement he received did not have one correct flower! It was all pink and purple gerberas... No sunflowers, green poms or blue flowers! I was so embarrassed.
From You Flowers refused to give me a full refund based on their 'possible substitution' policy. I could understand having to substitute a flower or two but this entire arrangement consisted of substitutions! First they emailed a 20% store credit then they emailed an offer of redelivery of the arrangement then, 3 minutes later, they emailed a withdraw of that offer and instead offered a $10 refund. Outrageous! I called customer service the next day and the best I could get was another additional $10 refund.
What horrible customer service.
Pictures follow of what I ordered and 2 of what I got.
This reviewer shared experience about not as described and wants this business to issue a full refund as the author lost $58. The author is overall dissatisfied with From You Flowers and uploaded picture s. The most disappointing about from you flowers arrangement from From You Flowers was totally wrong item and refusal to refund for completely wrong item Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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