7 comments

FromYouFlowers.com just made Valentine's Day 2012 a nightmare! I ordered balloons and chocolates on the 13th, and paid extra to have it arrive today before NOON.

It wasn't even necessary to pay extra, because their website advertises that they do SAME-DAY DELIVERY if you order by 3pm. Well it is now Feb. 14th, and it is 8pm, and my boyfriend hasnt recieved a thing from me. Calling them is a JOKE-the line gives a busy dial tone and IF and when you finally get a hold of customer service, they tell you they have "to contact their florist." They don't know *** about their own product they are selling, and honestly I feel like I've been scammed.

I'm hoping to hear back from them soon. I am a college girl who spent her last on this, and sadly don't have any more money to give my guy a replacement gift.

Location: Lexington, Kentucky

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Guest

If this ruined Valentines day for your boyfriend he is not a good boyfriend. He just wants gifts rather than spending time with you and he probably got more gifts from his other girlfriends, ones whom he actually score with.

Guest

dear people if you want some free advice, heres how to handle their customer service, when you call in they will always try to "save the sale" by offering all kinds of discounts, re deliveries, upgrades and other things, when they offer these just refuse, if they dont try to offer these things they can and will get fired. this company is a tiny two roomed building full of cubicles, which have at least a good 250 computers and phones.

dont get mad at the customer service, they are only trying to do their job, from personal experience i know firsthand how much the customer service sucks, sadly this is due to the way the company operates. everyday people call in to place orders, fyf cs just takes the calls, they have absolutely nothing to do with the deliveries.

the actually problem are the actually florist shops, lets be honest people lets just do the math if there are a couple billion people on our planet and everyone ordered flowers to be delivered on the same day, do you really think they are going to get there? come on.

Guest

had the same thing happen. It's funny this company is in the business of sending flowers on valentines day.

and somehow they messed up! I had a coupon from Google, I called them as well to complain and make sure they aren't associated with a company that can't keep their word.

Guest

Same thing here with FromYouFlowers. Sent my wife (on our first Valentine's Day) flowers, balloons and chocolates.

Ordered on Monday for a Tuesday delivery (paid extra for pre-Noon delivery) and nothing! E-mailed yesterday evening, with no response still.

(So much for 1 hour response.) Been on hold all morning trying to reach Customer Service. With poor service like this; might be time to expand their CS staff.

Guest

Same h ere same.here. feel like.I got scamed very pissed off ruined v day

Sheryl K Txb

Wow.. guess I should've read the reviews before ordering flowers from this company.

2 weeks ago, I ordered flowers to be delivered to my husband ON Valentine's Day, and paid extra for them to be delivered before noon. This is the 2nd time in 12 years that I have ordered flowers for him so it was very special. Well, Valentine's Day came and went and nothing was delivered.. ruined my amazing surprise.

I sent them 2 emails, and never got any response, even though it says they will respond within 1 hour. Called all yesterday afternoon and got nothing but busy signal.. never was able to get through. I had had it by then, and just filed a paypal dispute.

I mean, if they get delivered after my husband leaves work or even the next day, what good are they then? I am so mad..

these people should not be in business. Sounds like they have ruined way more than my Valentine's Day this year..

Guest

Ruined my valentines day also, I ordered the balloons and the Shades of Pink as they call it they claimed that the person recieved it which they did'nt so someone signed for something that did'nt belong to them instead of verifying who the person was. Thx 1800 for ruinig the beautiful day. You will never get my money again oh ps with the money you get from scamming people hire some more customer service people.

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