First the flowers were not delivered as scheduled (Wed).The following day I sent a customer service email that was supposed to be returned in two hours.
After 5 hours I had a break in my schedule and called. They said it would be delivered the next day on Friday- it was not. I called again - they promised Monday. On Monday I get a call at 2pm saying the florist in the area does not have the flowers as pictured and would it be okay to substitute.
I say okay but the substitution should be flowers at a higher value and not lower like carnations. They also said they would upgrade the flowers. That is not AT ALL what happened. In the end, my best friend who was supposed to get flowers on her first day in her new job received them on the second week and the flower display should have been worth $5.
As a result of my multiple conversations with them I received 2 credits but during different phone calls. I was skeptical to use them again but thought- I have the credits I'll give them one more shot. When going to order I learned you couldn't use the credits for one purchase and the supervisor would not make an exception given the circumstances. There is no way I am giving them $30+ again.
That will be my very last time.Don't be fooled-- the other online companies are much better!!
More Review Details
|Exchange, Refund and Cancellation Policy|
|Discounts and Special Offers|
|Diversity of Products or Services|
What I liked
What I disliked
- Credit use policy and poor service and quality
- Reason of review:
- Bad quality
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- From You Flowers Rose And Lily Celebration
- Review category
- Flowers / Florist
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "This was my first and last order from this company. First off, I placed my order for the DELUXE arrangement at 10am for same day delivery. My mother-in-law had surgery..."
- "I ordered flowers for my grandfathers funeral which I could not attend because of his sudden death and the funeral being held in Vegas and I live in Georgia. So..."
- "I ordered the “Love Is In The Air” deluxe arrangement (the red rose arrangement attached), Item #BF104-11K.It is described on their website as “Send your love this Spring with a..."
- "I'm in Albany NY. 1$t my quote did not include the $20 travel charge. They used a machine similiar to a rental, refilling it repeatedly from my sink. The worst carpet cleaning service..."
- "Mt.Zion Baptist church on 11.10.12 I just buried my 30 yr old cousin Nov. 11th 2012 and I chose Avasflowers online. I ordered 2 SPRAYS..The 1 spray i ordered which..."
- "On 6/27/08, my husband purchased a 16 piece bucket of original chicken from 1235 Central Avenue Kentucky Fried Chicken in Albany, New York. After getting the chicken home, it wasn't..."
- "See Carnival Cruise Experience To whom it may concern: My husband and I went on the Carnival Splendor on September 24, 2016. This was not my first cruise with Carnival, nor..."
- "Shipping is in the time. If there is some problem with a product then they will help you to resolve it (replys to your message at 24 hours). You can..."
- "5RB Solicitors of 5 Raymond Buildings in London are dishonest and tell lies to the High Court. Thus they should be avoided and are not fit to practice law. Deceiving the judiciary..."