Albany, New York
0 comments
Not resolved

First the flowers were not delivered as scheduled (Wed).The following day I sent a customer service email that was supposed to be returned in two hours.

After 5 hours I had a break in my schedule and called. They said it would be delivered the next day on Friday- it was not. I called again - they promised Monday. On Monday I get a call at 2pm saying the florist in the area does not have the flowers as pictured and would it be okay to substitute.

I say okay but the substitution should be flowers at a higher value and not lower like carnations. They also said they would upgrade the flowers. That is not AT ALL what happened. In the end, my best friend who was supposed to get flowers on her first day in her new job received them on the second week and the flower display should have been worth $5.

As a result of my multiple conversations with them I received 2 credits but during different phone calls. I was skeptical to use them again but thought- I have the credits I'll give them one more shot. When going to order I learned you couldn't use the credits for one purchase and the supervisor would not make an exception given the circumstances. There is no way I am giving them $30+ again.

That will be my very last time.Don't be fooled-- the other online companies are much better!!

Review about: From You Flowers Rose And Lily Celebration.

I didn't like: Credit use policy and poor service and quality.

Review #784279 is a subjective opinion of a user.

1.3
Website
Turnaround Time
Customer service
Diversity of Products or Services
Discounts and Special Offers
Staff
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE From You Flowers Flowers
Reason of Review / Monetary Loss Bad quality / $50
Preferred solution Full refund

Had an Experience with From You Flowers?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

From You Flowers Arrangement Review From You Flowers "Please avoid this seller. I wish I had read the reviews before ordering. They emailed a delivery confirmation four hours and fifteen minutes before the flowers actually arrived. When they..." Read more From You Flowers - Horrible From You Flowers "I spent $161.92 for a 'deluxe' sugar and sweet bouquet and everyone's favorite candy basket with all the up charges to be delivered for my daughters sweet 16th birthday. It..." Read more From You Flowers Chocolate Lovers Basket Gift Basket Review From You Flowers "Ordered the Chocolate Lovers Basket for my husband and upgraded it to deluxe with a balloon. Was supposed to be delivered on the 13th...just delivered today. When it finally showed..." Read more From You Flowers Delivered Was NOT What Was Pictured From You Flowers "Placed a same day order for a 2 year death anniversary. It was to be delivered to my in-laws since my family wasn't able to make it. I ordered the..." Read more Canada Knives And Swords - I ordered, no reply, after 4 emails! Canada Knives And Swords "I ordered a Bowie Knife from "Canada Knives" and every time I check the site I find that the order is pending! I emails them for their specified email address..." Read more Meetup - San Jose/Campbell riding, hiking and anything fun Meetup "I was denied the group membership access because my profile selfies photo was not good enough.. The Stan person is extremely racist and rude. He said that I did not..." Read more Ups - Maternity Clothes Review Ups "I did receive my package on scheduled deivery date BUT i really should have had it much sooner than that. I live in Central Texas and have dealt with packages..." Read more Oberto Sausage Company - Extensive Molds in Unopened Beef Jerky Package and 8 Months Before "Best By" Date Oberto Sausage Company "I had purchased a package of Oberto Original Beef Jerky 10 oz from amazon last year, received sealed and unopened, with a "Best By 05Jan18" date. On April 18, 2017,..." Read more