I ordered a nice arrangement and balloons for my boyfriend for Valentine's Day, and all day I waited for a confirmation that it was sent. I constantly checked the "track your order" page, only ending up with the "Thank you for your order.
We have not received a delivery confirmation from our florist." It was supposed to be sent on 2/14 and it is currently 10pm where he lives.
I'm extremely disappointed because even though I've sent countless inquiries and e-mails about my order, they still haven't responded. All I want is a refund now, since they failed to send him anything.
Product or Service Mentioned: From You Flowers Arrangement.
Reason of review: Problem with delivery.
Monetary Loss: $54.
Preferred solution: Full refund.
I didn't like: Failed delivery, Customer service.