From You Flowers Austin, TexasComplaints and Reviews

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1.6 Based on 473 reviews
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    • Website 13
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    • Company responded to complaint 6
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    • Failed delivery 47
    • Lack of customer service 41
    • Misrepresentation 31
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I can't begin to express how very disappointed I am with the company. After the passing of a family member, I was entrusted with ordering flowers for the funeral. I ordered them online, from From You Flowers, even paying extra to ensure they were delivered before the scheduled funeral time. The flowers NEVER ARRIVED! To make matters worse, they sent a delivery confirmation...... I tried calling over and over, only getting an actual person on the... Read more

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I order flowers on3-4-16 @9:01am same day delivery,and paid the 2.99 .Why when i get to the funeral motuary the flowers are not there.I track my order online no results same day.I calledyou,and the onrep give me the dial tone. I track my order again on 3-5-16 same thing no results. I am very pissed as now ,would not recommend any one to You Flowers. Read more

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I ordered flowers for my mother who is a school teacher. I selected the Rose and Lily Celebration bouquet since purple and pink are her favorite colors. I also paid the expedite fee to have them delivered before 12 to ensure she received them (since it is a school). Flowers were delivered over an hour late and it was the WRONG BOUQUET! After I emailed the suggested link - which told me to wait 24-48 hours then write again- I called. Spoke to an... Read more

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FALSE ADVERTISING. I ordered an arrangement titled Bright Bouquet in a TEACUP, showing a picture of bright flowers inside a green teacup and specifically got this due to the container. The recipient is a tea lover and I precisely picked this arrangement due to the photo and container. The flowers came in a clear cheap vase, not as pictures, with stems a bit droopy. When I complained, they did not abide by the "customer is right" marketing... Read more

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Ordered delivery to my wife's office for a surprise birthday delivery...Got an email wiht UPS tracking number !!! flowers through UPS !!! Can yo ubelieve that...more over, the UPS website just said receiver did not accept and it was held in sorting facility. My wife did not even get a call from UPS. Worst part is nowhere in the entire order, does it say UPS. They even have a service and handling charge for this order. This is a lesson for me to... Read more

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I ordered flowers for my wife for Valentines Day. The day before Valentines I get an e-mail stating that they can not find a florist in the area to deliver them on the days selected. ( I chose the option of either Thursday or Friday) I called and they promised they would be delivered on Saturday and that I would receive an upgrade on the flowers. I broke the news to my wife so she would not think I forgot her and then we waited all day Saturday... Read more

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I ordered flowers for my mother on her birthday. I ordered them a day before, and paid extra for them to be there by noon. They never showed up. I called and they said they will call the flower shop, then said there was no answer so they will e- mail the shop and the flowers should be there by 6 pm. I called back at 6 pm andtold them the flowers were never delivered. They said they'll e-mail the flower shop and send my mother an apology card. I... Read more

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I ordered 4 small cacti to be delivered to my husband at his new job. I then got an email that florist FYF worked with didn't have cacti, and did I want to cancel or re-select. I was excited that he would have something delivered to him, so I chose to re-select and a small, cheap plant was delivered with large pink bow.I had originally wanted cacti because I knew the chances of him killing them were slim. The houseplant that was delivered is... Read more

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I placed an order for some flowers for my husbands bosses' birthday & even paid the $5 express charge & the flowers never got delivered. I called customer service & they said they couldn't find anyone to go out there & deliver. These poeple probably make there own satisfied customer posts. Don't waste your time ordering from these people stick to your local floral companies that probably provide better service!!!! This company should... Read more

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I placed a "same day" order with From You Flowers and was notified at the end of the day that they were unable to fulfill my delivery. They offered a refund or a promise to deliver the next morning. I was pissed but reluctantly agreed as is was to late too book another florist. I got a call the next day and was informed (at 1:30 in the afternoon) that the florist they secured had closed early and there were no other florists in all of Park City... Read more

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