flowers order delivery service customer service customer florist arrangement refund ordered flowers
1.0
Details

Update by user Aug 16, 2019

They issued me a full refund which I’m very happy about. Not sure what the mixup was but my daughter-in-law never received her flowers. This company did stay in touch and I’m happy I’m not being charged for something that wasn’t delivered.

Original review posted by user Aug 16, 2019

Ordered flowers for my...
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Review
#1625594 Review #1625594 is a subjective opinion of poster.
Service
From You Flowers Delivery Service
Cons
  • Failed delivery
Reason of review
Problem with delivery
Tags
  • From You Flowers Review
1.0
Details

Update by user Jul 16, 2019

The flowers never showed up at all. I demand my money back.

They did not make it easy. In the end They said it will take 3 to 4 buisness day to get my money back.

I ordered flowers from 1800 flowers and they got to him with in a couple of hours of me ordering them. I...

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Review
#1589276 Review #1589276 is a subjective opinion of poster.
Service
From You Flowers Delivery Service
Cons
  • Did not deliver them on day i payed for them to be delivered on
Reason of review
Problem with delivery
Loss
$68
Preferred solution
Full refund
Tags
  • Delivery failure
2.6
Details

Update by user Sep 26, 2018

As recommended by the BBB, I finally contacted Robyin Fountain at rfountain@fromyouflowers.com (or by phone at 860-701-4140) with a copy of this review. Ms. Fountain called me in a very short time with a resolution including refund, an apology card to get me out of the...

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Review
#1364545 Review #1364545 is a subjective opinion of poster.
Product
From You Flowers Flowers
Reason of review
Good customer service
1.0
Details
RIPPED OFF ON 2 ROSES - From You Flowers review

Update by user Sep 25, 2018

Gave money back and a 15 dollar gift certificate. Wont ever do business with them again though.

Just not up to par on both times I've ordered from them. I wont refer them either.

Update by user Sep 23, 2018

Fromyouflowers.com is a rip off. You wont get what you order and you'll get over charged...

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1 comment
John H
#1567080

Someone needs to contact me asap about this. And make it right. Signed: bag of candy w/2 roses

Resolved Featured
Review
#1363774 Review #1363774 is a subjective opinion of poster.
Product
From You Flowers Arrangement
Cons
  • Ripped me off
Reason of review
Not as described/ advertised

Update by user Aug 19, 2018

After sending (on paper) a 3-page letter to their corporate office, I received a call from their management apologizing for their service and refunded the full amount of my purchase. Additionally they offered a $75 credit to my account. (But I will not use it because I...

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Review
#1307216 Review #1307216 is a subjective opinion of poster.
Service
From You Flowers Delivery Service
Cons
  • Guarantee is false
  • Unable to fulfill order
  • Can not like something that you never received
Reason of review
Problem with delivery
Loss
$145
Preferred solution
Full refund
Tags
  • From You Flowers Review
4.4
Details

Update by user Nov 04, 2017

My friend just called to thank me for the beautiful flowers . She received them before my first contact and it was never posted or verified by their customer service.

I was so upset and sad and it was just poor communication and customer service. I would highly...

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Review
#1125856 Review #1125856 is a subjective opinion of poster.
Service
From You Flowers Same Day Delivery Service
Reason of review
Order processing issue
2.5
Details

Update by user Mar 13, 2016

I was very surprised that the flowers got there just in time. It was seriously agitating that I could not get in contact with anyone there.

It's very hard to deal with not being able to talk to anyone and not having any kind of timeframe at all. So in the future I...

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Review
#788939 Review #788939 is a subjective opinion of poster.
Product
From You Flowers Flowers
Pros
  • Website
Cons
  • Inability to contact
  • No email response
  • No knowledge of delivery timeframe
Reason of review
Poor customer service
Tags
  • Bad Florist
1.0
Details

Update by user May 18, 2015

Following my complaint, I was contacted by the company and offered either a full refund, or a new delivery of flowers to the correct specification. This was handled far more professionally than over e-mail, and a new delivery was made.

One can only hope that they use th...

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Resolved
Review
#636867 Review #636867 is a subjective opinion of poster.
Product
From You Flowers Arrangement
Cons
  • Lack of customer service
  • Substitution of integral flowers
Reason of review
Different arrangement delivered!
Loss
$54
Preferred solution
Deliver product or service ordered
Tags
  • Missing Substituted Flowers
  • Low Service Level Delivery

Resolved: Didn't recieve flowers | From You Flowers review from Land O Lakes, Florida

3.0
Details

Update by user May 10, 2015

offered full refund plus a $10 gift card

Original review posted by user May 10, 2015

Ordered mothers day flowers on the 7th and wanted them delivered either the 9th or 10th at 3:oopm both days came and went never got order. Called and spoke with two didfferent people one said they are waiting for the confermation from the florist and the other said it sent out and the delivery person didnt wnt to leave them when I was home all day and no one came these were a special gift to my mom from my son who helped pick them out. So never ordering from these people ever again. What is the point in putting when you want the product delivered and they dont comply.
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Resolved
Review
#633826 Review #633826 is a subjective opinion of poster.
Pros
  • Company responded to complaint
Cons
  • Delivery
Reason of review
Problem with delivery
Loss
$4137
Preferred solution
Full refund

Contact From You Flowers Customer Service

Website:
Mailing Address:
455 Boston Post Rd, Suite 6 483 West 37th Street New York, NY 10018
Old Saybrook, CT 06475
USA
Phone:
(888) 654-5144
Contact From You Flowers Customer Service

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Latest Question

From You Flowers Questions
2.1
Details

Update by user Feb 21, 2015

FromYouFlowers.com contacted me almost immediately by email and will be refunding 50% off my order. The customer service is excellent and I would like to change the 4 stars for customer service to 5 stars. However if I could, I would give the florist that was used a...

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1 comment
Anonymous
#950647

As someone that works in the industry I wouldn't place blame on Miller's Flowers. What From You Flowers does is over promise, over charge, and then send it to a local person to try to deliver.

Let's say you order a $50 arrangement. They then charge about a $17 service charge, $5 expedited fee, and $4 same day. They keep all those fees. They then send the arrangement to the local person for $50.

That florist then takes out their delivery charge ($7-$10). The wire service that the arrangement is sent through also takes a cut out of a $50 order. 20% goes back to from you flowers, 7% or so go to the wire service (FTD, Telaflora etc.) and the rest goes to the person that fills the order. In the end the local person that is actually making the arrangement does not make any money.

This happens the same way for all large online order gatherers.

FTD.com, 1800-Flowers, Blooms Today all work the same way if you chose a florist designed order. Your best bet always is to call the local florist direct.

Resolved
Review
#598366 Review #598366 is a subjective opinion of poster.
Product
From You Flowers Arrangement
Cons
  • Florist used
Reason of review
Not as described/ advertised
Loss
$201
Preferred solution
Let the company propose a solution