Update by user Aug 16, 2019
They issued me a full refund which I’m very happy about. Not sure what the mixup was but my daughter-in-law never received her flowers. This company did stay in touch and I’m happy I’m not being charged for something that wasn’t delivered.
Original review posted by user Aug 16, 2019Ordered flowers for my...
- Failed delivery
Update by user Jul 16, 2019
The flowers never showed up at all. I demand my money back.
They did not make it easy. In the end They said it will take 3 to 4 buisness day to get my money back.
I ordered flowers from 1800 flowers and they got to him with in a couple of hours of me ordering them. I...
- Did not deliver them on day i payed for them to be delivered on
Update by user Sep 26, 2018
As recommended by the BBB, I finally contacted Robyin Fountain at firstname.lastname@example.org (or by phone at 860-701-4140) with a copy of this review. Ms. Fountain called me in a very short time with a resolution including refund, an apology card to get me out of the...
Update by user Sep 25, 2018
Gave money back and a 15 dollar gift certificate. Wont ever do business with them again though.
Just not up to par on both times I've ordered from them. I wont refer them either.
Update by user Sep 23, 2018
Fromyouflowers.com is a rip off. You wont get what you order and you'll get over charged...
- Ripped me off
Update by user Aug 19, 2018
After sending (on paper) a 3-page letter to their corporate office, I received a call from their management apologizing for their service and refunded the full amount of my purchase. Additionally they offered a $75 credit to my account. (But I will not use it because I...
- Guarantee is false
- Unable to fulfill order
- Can not like something that you never received
Update by user Nov 04, 2017
My friend just called to thank me for the beautiful flowers . She received them before my first contact and it was never posted or verified by their customer service.
I was so upset and sad and it was just poor communication and customer service. I would highly...
Update by user Mar 13, 2016
I was very surprised that the flowers got there just in time. It was seriously agitating that I could not get in contact with anyone there.
It's very hard to deal with not being able to talk to anyone and not having any kind of timeframe at all. So in the future I...
- Inability to contact
- No email response
- No knowledge of delivery timeframe
Update by user May 18, 2015
Following my complaint, I was contacted by the company and offered either a full refund, or a new delivery of flowers to the correct specification. This was handled far more professionally than over e-mail, and a new delivery was made.
One can only hope that they use th...
- Lack of customer service
- Substitution of integral flowers
Resolved: Didn't recieve flowers | From You Flowers review from Land O Lakes, Florida
Update by user May 10, 2015
offered full refund plus a $10 gift card
Original review posted by user May 10, 2015Ordered mothers day flowers on the 7th and wanted them delivered either the 9th or 10th at 3:oopm both days came and went never got order. Called and spoke with two didfferent people one said they are waiting for the confermation from the florist and the other said it sent out and the delivery person didnt wnt to leave them when I was home all day and no one came these were a special gift to my mom from my son who helped pick them out. So never ordering from these people ever again. What is the point in putting when you want the product delivered and they dont comply.
- Company responded to complaint
Update by user Feb 21, 2015
FromYouFlowers.com contacted me almost immediately by email and will be refunding 50% off my order. The customer service is excellent and I would like to change the 4 stars for customer service to 5 stars. However if I could, I would give the florist that was used a...
- Florist used
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