Magnolia, Texas
1 comment
Featured on Instagram Not resolved

I ordered the cuddle up bear and balloon with sunflower for my best friend's daughter, who is in the hospital.I was told the bear in the picture was a "medium" so I upgraded to the premier package to get the "large" bear.

I also paid extra for same day delivery. The total was $65.97. The local florist apparently had difficulty when trying to confirm her status as a patient at the hospital, so From You Flowers called me. I confirmed the hospital and room number.

An hour later they called again and said the local florist was still having problems. I asked for the name of the local florist so I could try and get the problem resolved, but they refused to give me their name/number, but said they would give them mine and have them call me. Hours later, still no word and no delivery. Keep in mind that every time you call customer service, you are on hold for at least 10 minutes before speaking to anyone.

I finally get a call from my friend that a delivery was made, but it was the sunflower ONLY. Luckily, the card had the name of the local florist so I was able to call them directly. Apparently, the driver had forgotten the rest of the order. It was too late at that point to get the rest of the order delivered that day, but promised it would be delivered the next day.

They said they would include a box of chocolates as an apology. That would have been fine, but when my friend sent me a picture of the bear and the sunflower, I was terribly disappointed. The two pictures are not even close. Not just artistic interpretation, but quality.

When I complained to From You Flowers, they gave me the same spiel about it not being able to be an exact replica of the picture. I get that, but I expect the items to be the same value as the ones pictured. They offered me a $10 gift certificate toward a future order. Umm, there won't be a future order.

Also, I submitted a negative review on their website several hours ago and it has not posted.I don't know if it will.

Review about: Teddy Bear.

Review #638960 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not as described / Not specified
Preferred solution Not specified

Had an Experience with From You Flowers?

Submit review


Comment as anonymous or
Terms of Service
Post Comment

I wouldn't have been happy either! Looks nothing like the picture. They should give you a full refund for false advertisement, also call the better business bureau!!

You May Also Like

From You Flowers You're In My Heart Bouquet Review From You Flowers "On the 1st of February 2017, I placed an order for flowers to be delivered on the 2nd before noon, the flowers did not arrive until 4:00 pm, then to..." Read more From You Flowers Chocolate Lovers Basket Gift Basket Review From You Flowers "Ordered the Chocolate Lovers Basket for my husband and upgraded it to deluxe with a balloon. Was supposed to be delivered on the 13th...just delivered today. When it finally showed..." Read more From You Flowers - Poor Quality of Roses From You Flowers "My husband placed an order for a roses for our 1st Anniversary. Total amount was around $80 for the bouquet, but what I received was more like a $40 bouquet...." Read more From You Flowers - NEVER AGAIN! From You Flowers "I HAVE USED FROM YOU FLOWERS 3 TIMES. THE 1ST TIME I SENT 3 PLANTS TO TN. I SPLIT THE DIFFERENCE ON BEING SATISFIED SINCE 1 OF THE..." Read more El Dorado Furniture - El Dorado sells defective furniture. El Dorado Furniture "I furnished my entire home with furniture from El Dorado. Shortly after a year a sectional and a couch started cracking, I called El Dorado, and since a year had..." Read more Viribright LED Light bulb must be used less then 3 hours day to guarante 3 year warranty Viribright "On the Viribright website it says:" Viribright’s LEDs are specially engineered and tested to last an astounding 25,000 hours. When operated 3 hours a day the Viribright LED can last..." Read more Ups - Maternity Clothes Review Ups "I did receive my package on scheduled deivery date BUT i really should have had it much sooner than that. I live in Central Texas and have dealt with packages..." Read more Kitchenaid - FRIDGE IMPLOSION THREE YEARS OLD! Kitchenaid "#NOKITCHENAID from #KitchenAid... You cannot give us a peace of mind warranty on our three year old non-working fridge because... and I quote; "age of the unit!" Yet, we can..." Read more