I ordered a Deluxe arrangement of some flowers to send my granny that lives several hundreds of miles away. Yesterday was her 71st birthday!
I also paid extra for the "expedited delivery" (guarantees your flower delivery within 4 hours). Five hours after placing my order I had to call fromyouflowers and I was told they have been unable to locate a florist that would do my arrangement. They only contacted 5 florist and they had a large list they could try and contact more florist for me.. (need I remind you this is 5 hours later) I was pissed!
I would have been more that happy to change the order if I were contacted BUT no one ever took the time to email or call me to change this. The lady from customer services was NO help. She just told me the same thing over and over. I asked for a supervisor and they had to call me back.
I never got a call. I got an EMAIL! A generic response email!!!! WTF!
Is this how they would treat their 71yr old granny? NO! I ended up getting a full refund for these flowers and the sad part is MY GRANNY DIDNT GET JACK FOR HER 71ST BIRTHDAY! By the time I dealt with fromyouflowers all the local florist that I called couldn't deliver to her with it being so late.
A GREAT BIG THANK YOU FROMYOUFLOWERS FOR RUINING A BIRTHDAY SUPRISE! WILL NEVER BE BACK!
Product or Service Mentioned: From You Flowers Arrangement.
Monetary Loss: $50.