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Product: Florist Designed Bouquet - BEST VALUE PER WEBSITE

Related: From You Flowers - Bad Customer service

Look at the picture.....Just Pitiful!

These "Florist Arranged" flowers which we paid $39.99 for the Deluxe Arrangement (full price). The deal at the time was FREE DELIVERY. They were ordered online the before noon on 12/22. Next day delivery was chosen. I called after 6:00 PM 12/23. Was told they were coming by UPS. The flowers were received around 9:00 PM on 12/23 by UPS. They came in a "do it yourself kit box". The flowers received consisted of 4 roses, 2 stems of lilies, 2 pieces of greenery, and a vase. PITIFUL for what we received. They looked so SKIMPY, that I went to the grocery store, and bought a $12.99 bouquet to add to the 6 flower stems received. The roses never did open as you would think. The lilies have started opening. This is the ONLY Christmas gift I was receiving from my husband because of his health issues. I called customer service, and the rep said she would credit me with a 20% discount; said roses and lilies cost was $5. per stem. I told her that was not acceptable and asked to speak with a supervisor. The supervisor agreed I had not received what I ordered. He gave me a full refund of $39.99, and said they would have a new arrangement sent at no charge to me, on a date of my choice. It was impossible for me to receive the correct flowers before Christmas. :-(

Review about: Florist Designed Bouquet.

I liked: Website, Liked seeing what i was purchasing.

I didn't like: Customer service, Misrepresentation, Failed delivery.

Review #577816 is a subjective opinion of a user.

1.9
Website
Turnaround Time
Customer service
Price Affordability
Advertised vs Delivered
Product or Service Quality
Discounts and Special Offers
Diversity of Products or Services
Delivery Service
Style and Design
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE From You Flowers Bouquet
Reason of Review / Monetary Loss Order processing, Delivery, Poor customer service, Not as described / $55
Preferred solution Not specified

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Car
#928497

Always order from a local florist to get the best customer service and the most for your money! These are just ppl in a cubicle who do not know anything about flowers!

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