I ordered expedited flowers at 6 am 11/15/16. I received an email from the company before noon, notifying me that my order would not be arrive to my mother at the time that I was told ( the extra expedited shipping fee that i paid).
Around 3:30 pm I called to check on the status of the order as I wanted to surprise my mom with birthday flowers before the day was over or before she was unavailable to receive them. The woman that I spoke to was super rude and continued to try and argue with me after I told her I wanted a full refund, because they are unable to get the flowers to my mom until the next day 11/17/16. She gave me what I believe was a fake name ( Tiffany) and made me wait over 20 minutes to speak with a "Supervisor". whom I believe was another call person pretending to be her boss.
The whole experience was horrible and I would never again spend my money here or recommend this place to anyone.
Lets see if I actually receive my refund.
Product or Service Mentioned: From You Flowers Expedited Delivery Service.
Reason of review: Poor customer service.
I didn't like: Customer service.