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Ordered a beautifully depicted holiday arrangement for our host and hostess. Happened to be there when the arrangement arrived.

Attaching a picture of what I bought vs. what they sent. Asked for assistance with customer service. Very prompt reply but in that passive aggressive, patronizing type of tone, like they couldn't image what was wrong given the two images I sent them.

I asked for either a refund or a new arrangement. New arrangement could not come for several days, unable to offer refund. Offered 50% back. I asked for 50% back and new arrangement.

They said no. 20% back and new arrangement. I gave up and agreed.

I haven't seen it but the new arrangement was delivered to by host and hostess and reports are it is not significantly better than the original. Awful, awful company.

Product or Service Mentioned: From You Flowers Arrangement.

Monetary Loss: $50.

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