flowers order delivery service customer service customer florist arrangement refund ordered flowers

From You Flowers Expedited Delivery Service Review

1.9
Details
Place an order on friday for delivery on Saturday expedited. Never arrived. The 3rd party used could not give detailed information. Will never use nor recommend.
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Review
#863994 Review #863994 is a subjective opinion of poster.
Service
From You Flowers Expedited Delivery Service
Reason of review
Order processing issue

Scam Artists | From You Flowers review from Atlanta, Georgia

Ordered Mother's Day flowers to be delivered either May 9 or 10. Like many others, no flowers ever arrived. We waited all day Saturday and all day Sunday. My daughter, a new mother, was extremely disappointed and I was furious. These people were quick to process my payment at the time I ordered, but never made good on their end. I intend to report them to the GA Attorney General Consumer Fraud division and suggest others do the same in their state also. Only way to put scam artists out of business. Is to report them to the proper authorities.
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Review
#634158 Review #634158 is a subjective opinion of poster.
Product
From You Flowers Flowers
Cons
  • Misrepresentation
Reason of review
Problem with delivery
Loss
$71
Preferred solution
Full refund

From You Flowers Flowers Review

I ordered the flowers and two days later they were still not delivered. I had to wait at least 45 miss oh hold to speak to anyone every time I called. There were computer problems. Never ever will I use them again. Now the battle to get my money back
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Review
#633038 Review #633038 is a subjective opinion of poster.
Product
From You Flowers Flowers
Reason of review
Order processing issue

Attempted fraud, lies, misrepresentation, total failure | From You Flowers review from Atlanta, Georgia

2.0
Details
After paying for a flower delivery four days in advance, I received an email stating the flowers HAD been delivered as scheduled. Nothing could be further from the truth. Not only was the email a lie, I was then promised the delivery would be made the day after it was scheduled to be made originally. This turned out to be another lie causing disappointment to an 89 year old Aunt on her birthday and embarrassment to myself in this matter. All I received from "From you Flowers" were broken promises and an attempt to defraud me out of my money by telling me the flowers were delivered when they clearly had not been. This company just does not care as their problem resolving percentage shows. Never again for me. And I suggest strongly that you do not trust them to make deliveries on your behalf in spite of emails from them . Check with the recipients of your flowers or you may find out you have paid for nothing but a lying email. Or better yet, use another service.
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Review
#616504 Review #616504 is a subjective opinion of poster.
Service
From You Flowers Delivery Service
Cons
  • Customer service
  • Misrepresentation
  • Failed delivery
Reason of review
Poor customer service
Preferred solution
Full written apology to receipient , flower upgrade and delivery, and full refund as promised.

Untimely delivery + terrible customer service = avoid at all costs | From You Flowers review from Atlanta, Georgia

1.1
Details
I ordered flowers to be delivered on Thursday and paid extra to have them "guaranteed" to arrive before noon. 2:30 rolled around the day of delivery, and the flowers had still not been delivered. At that point, the person I was delivering them to had left the delivery location and was not returning. I repeatedly tried contacting the company about a refund and after 3 emails and one 45 minute hold, I was told I could get a whopping $12.49 refund. Truly laughable. The sales rep was one of the most smug and condescending people that I have ever had the displeasure of speaking with. After a week, I have yet to be contacted about a refund and was told since they already put some of the money back, they weren't going to refund me anything else. I have submitted a formal complaint to the Better Business Bureau. This company is an absolute nightmare to deal with.
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Review
#585851 Review #585851 is a subjective opinion of poster.
Service
From You Flowers Delivery Service
Cons
  • Customer service
  • Misrepresentation
  • Guarantee is false
Reason of review
Warranty issue
Loss
$55
Preferred solution
Full refund

Not delivered same day, they didnt care | From You Flowers review from Atlanta, Georgia

1.0
Details
I ordered flowers for a friends birthday that lives in another state. I paid for same day delivery yet they were not delivered on the same day. When I asked for a refund, they said they would refund my same day delivery charge (a measly $2.99) I told them that was unacceptable, so they offered a 15% refund for my order. All in all, my friend got her BIRTHDAY flowers NOT ON her birthday and I got $6.00 back. It wasn't even close to the arrangement I chose. Terrible service, never recommending and never using again. Thanks for ruining my birthday present.
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Review
#573390 Review #573390 is a subjective opinion of poster.
Product
From You Flowers Arrangement
Cons
  • Failed same day delivery
Reason of review
Problem with delivery
Loss
$40
Preferred solution
To let others know how this company takes your money and doesnt follow through with what you pay for.

Told me after 6pm my flowers couldn't be delivered | From You Flowers review from Atlanta, Georgia

I placed my order with You Flowers at 10:30am & Alicia so supervisor told me we can deliver them for u 2morrow... So why the *** did I pay 4 SAME DAY DELIVERY????? PLEASE DONT WASTE YOUR TIME ORDERING FOR THIS COMPANY!!!!!!!!!!!!! No1 even contacted me AT ALL!!!!! I was calling trying to find out where the *** my plant was & some lady says "Oh we can't deliver them 2day" but we can give u 30% OFF!!!!! What's the *** of the guarantee of SAME DAY DELIVERY IF YOU CANT HONOR WHATS ON UR WEBSITE!!!!!!! I will NEVER ORDER FROM THEM AGAIN!! Sooooo PISSED RIGHT NOW!
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1 comment
Emilyrose
#802515

Please accept our sincere apologies for the issue you have posted. Please contact us directly at wecare@fromyouflowers.com.

You should include your order number, your name, the recipient’s name and the delivery date of the order. Please provide our service team with the best number to reach you at as well as a description of the issue. One of our dedicated representatives will follow up with you as soon as possible.

We look forward to resolving this for you. Thank you!

Review
#480016 Review #480016 is a subjective opinion of poster.
Product
From You Flowers Flowers

Poor quality flowers & poor quality customer service | From You Flowers review from Atlanta, Georgia

Poor quality flowers & poor quality customer service - From You Flowers review
I ordered a deluxe bouquet for my kids as a surprise. Well, I was the one surprised. I could have picked up a better looking bouquet at the corner grocery for a quarter of the price. The bouquet was just, let's say totally underwhelming. Just a few common, sad looking, brown edged, petal dropping flowers. I contacted customer service to let them know about the poor quality, expecting that they would replace the flowers or refund my money. After 9 emails, their "100% satisfaction guaranteed" solution was to give me a gift certificate for $10. Poor quality flowers & poor quality customer service. I will not be doing business with this company again.
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Review
#471787 Review #471787 is a subjective opinion of poster.
Product
From You Flowers Flowers
Loss
$44
About 5 months I ordered flowers to be delivered same day. Placed the order at 9am to be delivered by 3pm. The recipient never received the flowers. The next day I called the 800# they apologized and gave me a $10 gift card. They advised the recipient will receive by...
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2 comments
Elisa
#609732

This companies deceitful practices are the norm. They lie and dont care about it....

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Review
#384767 Review #384767 is a subjective opinion of poster.
Product
From You Flowers Arrangement
Loss
$85

Contact From You Flowers Customer Service

Website:
Mailing Address:
455 Boston Post Rd, Suite 6 483 West 37th Street New York, NY 10018
Old Saybrook, CT 06475
USA
Phone:
(888) 654-5144
Contact From You Flowers Customer Service

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From You Flowers Questions

Disappointed.. | From You Flowers review from Atlanta, Georgia

Mom sent some flowers to my job as a “just because” . She ordered them 10am and was grantee to be delivered same day if ordered by 3pm. The flowers were never delivered that day. I personally call the next day to inquiry on the order. She advised they would be delivered today. She advised the order came through on time however the florist “missed the order” so it was rescheduled for the next delivery day….WHAT??? So you can’t notify your customers of issue such as. I Know the florists are 3rd parties; however I did not order from the florist I order from you. They advised they would delivery by 12 noon, at 4;45pm almost 5 hours later the flowers finally arrived. The edges of the leaves were brown, some were falling off, and it looks like bugs had eaten holes in some of the leaves…. They gave me a $10 gift card.. Could have gone to Wal-Mart and received better roses then that. Will never order from this company again. I should have disputed the entire charge on my mom’ credit card.
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Review
#384316 Review #384316 is a subjective opinion of poster.
Product
From You Flowers Flowers
Loss
$63