flowers order delivery service customer service customer florist arrangement refund ordered flowers

Update to Bad Review | From You Flowers review from Stone Mountain, Georgia

Okay. I posted a scathing review after my daughters birthday arrangement never arrived, no phone calls answered and no reply to my emails asking for help. This morning, her flowers showed up This is not her birthday. However, they did finally arrive, a day late, and they are fresh, vibrant and exactly what i ordered. She sent me a photo and they are lovely. So I wanted to acknowledge that. I'm an honest person and they did finally arrive. However, I will never do business with this co again.
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#1473537 Review #1473537 is a subjective opinion of poster.

Horrible experience day late delivery | From You Flowers review from Canton, Georgia

If I had of read the reviews first, I wouldn't have ever used this company. I wanted to send my mother flowers for her birthday. I never knew it was going to turn into a horrible experience and she not receiving her flowers on her birthday. She instead received fall flowers that I wouldn't have ever paid for. When I ordered the flowers, I made the selection I wanted to have delivered the early morning of her birthday. I was contacted right before 4pm saying they could not deliver the flowers because they couldn't find a florist. I called several times and no one ever answered the phone. It was after sending an email that someone responded with an apology and they could send it the next day. After multiple emails, I find out the couldn't locate a florist who could deliver the flowers I had selected. This was the delay. At that point, I felt I didn't have an option if I wanted to see a beautiful smile on my mothers face. This company asked if they had permission to proceed and to allow the florist to make a beautiful arrangement for her birthday. They would call her and put a card in the arrangement to explain it was their fault and apologize for the inconvenience. Needless to say, the flowers were delivered around 4pm and my mother sent me a picture of what was sent. I was so upset, as I wouldn't have ever ordered an arrangement that looked like that. There was never an apologetic call or card made to her as the company has stated. I can never ever use this company or recommend them to anyone. Their website says same day delivery. It is so difficult to get anyone on the phone. I requested a full refund and to have the florist pick up the flowers. I cannot patronize a business that will not stand true to what they are advertising.
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#941972 Review #941972 is a subjective opinion of poster.
Service
From You Flowers Delivery Service
Reason of review
Order processing issue

From You Flowers Delivery Service Review

1.8
Details
Ordered flowers never delivered got a call they would delivered on sunday never delivered finely cancled order sent different flowers they were to be delivered by ups instead of florist on tuesday finely late on wednesday they came candy was melted a big mess for an elderly person of course they had my money but i will never order from them again.
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#918887 Review #918887 is a subjective opinion of poster.
Service
From You Flowers Delivery Service
Reason of review
Problem with delivery

From You Flowers Delivery Service Review

Ordered flowers for mother inlaws 80th birthday. Almost 5pm and still no flowers.Called and was told sorry those flowers are not in season would I like a blue hydrania. No! I want a refund. Very dissapointed.Will never use them again.
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#881944 Review #881944 is a subjective opinion of poster.
Service
From You Flowers Delivery Service

From You Flowers - Super Sweet Snack Gift Basket Gift Basket Review from Butler, Georgia

1.0
Details
From You Flowers - Super Sweet Snack Gift Basket Gift Basket Review from Butler, Georgia
From You Flowers - Super Sweet Snack Gift Basket Gift Basket Review from Butler, Georgia
I am beyond pissed about my order! It was a day late and the basket sent was nothing like the picture. Worst experience I have ever had. I will never use your company again and I plan to tell everyone I know and post many reviews. The first picture is what I ordered the second picture is what was sent. HUGE difference.
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#876742 Review #876742 is a subjective opinion of poster.
Product
From You Flowers Super Sweet Snack Gift Basket Gift Basket
Reason of review
Not as described/ advertised

From You Flowers Expedited Delivery Service Review

1.9
Details
Place an order on friday for delivery on Saturday expedited. Never arrived. The 3rd party used could not give detailed information. Will never use nor recommend.
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#863994 Review #863994 is a subjective opinion of poster.
Service
From You Flowers Expedited Delivery Service
Reason of review
Order processing issue

From You Flowers Delivery Service Review from Dunwoody, Georgia

Terrible!! I ordered flowers for my wife's birthday. I had not received delivery confirmation by 3pm so I called the 1-800 number. Was on hold for over an hour before someone finally answered. I was then told that they would not deliver today because the shop was out of flowers following the Mother's Day holiday. The "customer service" rep seemed just as surprised as me and very brashly apologized before asking if tomorrow was okay and that as a courtesy, they would upgrade my order for more flowers. Yeah, I'm sure belated flowers from her husband would thrill my wife. If you are in the business of delivering flowers and meeting deadlines, you better meet those expectations or be very transparent with your customer. Had I not called, I would have had no indication, other than having an upset spouse, that the flowers would not be delivered today as ordered. I absolutely should have read the reviews prior to ordering. The poor reviews are not a joke folks, stay away. I saw someone post a review on here insinuating that only those people who receive bad service leave reviews as a way to positively endorse this "company". I can only assume it is the scam artist who runs this operation. I can ensure to you that this many bad reviews in a very short window of time indicates a trend. STAY AWAY.
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#844475 Review #844475 is a subjective opinion of poster.
Service
From You Flowers Delivery Service
Reason of review
Problem with delivery

Not same day delivery | From You Flowers review from Marietta, Georgia

2.8
Details

Update by user Mar 23, 2016

When I go to check my tracking number for the order they don't even have a confirmation for it yet and it was supposed to be delivered yesterday!

Original review posted by user Mar 23, 2016

Had paid for flowers to be delivered on the same day. The order was placed at 10 am and the cut off is at 3 pm. I never received a phone call or email stating that they weren't being delivered. When I called this morning I was on hold for over 10 minutes to speak to a representative. They told me they were unable to find a florist that had any drivers or had those flowers. They did not have the courtesy to call me and let me know that my flowers weren't delivered or anything. They were just going to let it be delivered today. Very bad customer service. Will not order from there again!
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#815548 Review #815548 is a subjective opinion of poster.
Service
From You Flowers Delivery Service
Pros
  • Beautiful flowers
Cons
  • Not delivered on time
  • Wait on hold for over 10 minutes
  • Bad customer service
Reason of review
Poor customer service and problem with delivery

Do not buy flowers from here | From You Flowers review from Acworth, Georgia

1.3
Details
Do not buy flowers from here. I purchased some last week for my friends birthday and they never made it to her. They only offered me a $15 credit to "make up for it". Also, it was nearly impossible to get someone on the phone to tell them what was wrong with my order. The girl that was trying to help me was new so I asked to speak with someone else and she put me on hold and told me her supervisor said they would only give me $15. That only covers shipping. And why would I buy more flowers from them when they already messed up? DO NOT BUY FLOWERS FROM HERE.
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#786433 Review #786433 is a subjective opinion of poster.
Product
From You Flowers Flowers
Cons
  • Customer service was bad
  • Misrepresented delivery
  • Delivery not made
Reason of review
Problem with delivery
Tags
  • FROMYOUFLOWERS SCAM
  • wasteofmoney
  • Flowershops

Contact From You Flowers Customer Service

Website:
Mailing Address:
455 Boston Post Rd, Suite 6 483 West 37th Street New York, NY 10018
Old Saybrook, CT 06475
USA
Phone:
(888) 654-5144
Contact From You Flowers Customer Service

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Disappointed in Flowers | From You Flowers review from Savannah, Georgia

Recently, I ordered flowers for my mother and a friend. The flowers were delivered on time, but came in a box. I was disappointed that my flowers did not come in a ranged vase. When I placed my order nothing stated that the flowers would be coming in a box. I went by my friend's office to see the flowers she received from me. I was appalled by what I saw. It looked like someone went out in the garden and cut roses. I guess because the arrangement came in a box that they did not add greenery or filler greenery. I was embarrassed by the arrangement. It did not look like what I ordered. So I checked with my mother to find out more about the flowers I sent her. The flowers my mother received were wilted. I will not order from this company again. I feel cheated!!!
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#721523 Review #721523 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$80
Preferred solution
Full refund