Not resolved

I placed a SAME DAY DELIVERY order for a gift basket to be delivered to a business during BUSINESS HOURS (9am- 5pm) on Monday, April 10, at 10:00am.Needless to say the gift basket was not delivered that day.

I called From You Flowers and they couldn't locate my delivery. After a few minutes I received a call from the flower deliver saying that she was at the business but, being that it was 5:20pm (20 MINUTES AFTER BUSINESS HOURS),there wasn't anyone there to receive the order. At that time I told her to cancel the order and just give me a refund which didn't happen. The next day, around the same time (AFTER BUSINESS HOURS), the flower deliver calls me again saying the same thing.

Now remember I had already cancelled the order. So I told her again to cancel the order. She then insisted that I let her deliver the gift so I gave her the recipient's home address letting her know that it was in the neighboring city. At that time she informed me that it wasn't a problem and that she would be there in about 20 minutes.

An hour plus passed and still no gift. I call the deliver asking why the gift wasn't delivered and she told me there was bad traffic. Any other day I would have believed her but being that the recipient made it from the original delivery address to her home in 30 minutes as well as myself, I had no reason to. Again I told her to cancel the order..the order was never cancelled.

Why did it take 7 hours to make and attempt to deliver a gift basket? If the delivery was already ready Monday evening, why wasn't it the first delivery out Tuesday morning?

My million dollar question is: why offer same day delivery if you cannot guarantee that?When the recipient finally received the gift basket it did not look anything like the gift basket I paid over $50 for!

Review about: From You Flowers Gift Basket.

Review #1033893 is a subjective opinion of a user.

Customer service
Style and Design
Discounts and Special Offers
Advertised vs Delivered
Value for money
Product or Service Quality
Delivery Service
Turnaround Time
Price Affordability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Reason of Review / Monetary Loss Problem with delivery / Not specified
Preferred solution Not specified

Had an Experience with From You Flowers?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be the first to start a discussion

You May Also Like

From You Flowers - Gouging, Cheating, not performing From You Flowers "I have ordered few times & each & every time they charge extra and promise early delivery. It never happens. Including today's birthday delivery that I was charged about $5..." Read more From You Flowers Roses Flowers Review From You Flowers "They screwed up an order of daffodils that I sent to my fiancé, and sent me an apologetic $20 gift certificate that I then used to buy a dozen roses...." Read more From You Flowers Rose Bouquet And Alstroemerias Review From You Flowers "Ordered Deluxe bouquet of roses and pink Alastromeria for our anniversary at 8:30am. Paid extra for 4 hour delivery. 5:00pm - NO FLOWERS!!! Called and waited for 25 minutes..." Read more From You Flowers Super Sweet Snack Gift Basket Review From You Flowers "..Tuesday came and the item delivered was a Saran wrapped ball of dollar store items and a few candy bars. There might have been $20 worth of stuff in there..." Read more Petco - Received a reptile screened cage with several holes.....probably due to shipping!! Petco "I went to my local Petco to purchase their "XL Reptibreeze Chameleon Cage" for my new chameleon since she came with a very small cage AND Petco's website showed that..." Read more Brinkmann - Rust grill Brinkmann "I bout the bbq 2 years ago and the grill already rust i am so desapoint because i paid more them 350.00 for gift to my father and i am..." Read more Michael Lupolover Michael Lupolover "Lupolover and his team of telemarketers engaged in illegal telemarketing to my phone. My phone is registered on the DNC registry found at donotcall.gove Lupolover is subject to a Consumer..." Read more Keystone Rv - 2016 Keystone Cougar 244RLSWE 5th Wheel Problems Keystone Rv "Bought a Keystone premier in 2012, only had one small problem with it so we upgraded to a 5th wheel for our longer trips. Decided to stick with Keystone. Total..." Read more