DO NOT ORDER FROM “ from you flowers”

1.0
Details
I had ordered a very expensive arrangement of flowers to have delivered as advertised “same day delivery” and the flowers were never received and said they won’t be received till 3 days later. That ruined the surprise and purpose of the flowers. I want a full refund! This was a horrible first time Experience
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Review
#1173552 Review #1173552 is a subjective opinion of poster.
Service
From You Flowers Same Day Delivery Service
Reason of review
Order processing issue
4.4
Details

Update by user Nov 04, 2017

My friend just called to thank me for the beautiful flowers . She received them before my first contact and it was never posted or verified by their customer service.

I was so upset and sad and it was just poor communication and customer service. I would highly...

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Review
#1125856 Review #1125856 is a subjective opinion of poster.
Service
From You Flowers Same Day Delivery Service
Reason of review
Order processing issue

Same Day Service is a Lie | From You Flowers

Ordered an arrangement Saturday afternoon to be delivered Sunday with a guaranteed Sunday delivery and a payment for expedite to have it delivered as early in the day as possible. Decided to check myself online to see what the delivery status was. Imagine my surprise when I was told that the delivery had been moved to Monday. When I called they said that the flower store closed at 1:00 and that they didn't have the flowers needed for the arrangement. Why wouldn't anyone call to see if I wanted a different arrangement. Reality - there was nothing that was going to be able to be delivered same day and they lied when they said that they could. Don't believe them!
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Review
#1105286 Review #1105286 is a subjective opinion of poster.
Service
From You Flowers Same Day Delivery Service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

HORRIBLE!!!!! | From You Flowers

I ordered flowers to be sent and paid for same day delivery. They said the flowers can be delivered anytime between 9-5. I get an email at 4:30pm telling me that they are going to deliver them tomorrow instead. I didn't want them delivered tomorrow that's why I ordered them TODAY and paid for SAME day delivery. So I called and they didn't really care.... there response was they would credit me the $3 same day delivery fee. SERIOUSLY????? I will NEVER use this company again and I will make sure I tell everyone to never use them. I also am going to post reviews on every site I can. You SUCK From you flowers!!!!! Never again!!!
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Review
#1102948 Review #1102948 is a subjective opinion of poster.
Service
From You Flowers Same Day Delivery Service
Reason of review
Poor customer service
1.5
Details
I placed a SAME DAY DELIVERY order for a gift basket to be delivered to a business during BUSINESS HOURS (9am- 5pm) on Monday, April 10, at 10:00am. Needless to say the gift basket was not delivered that day. I called From You Flowers and they couldn't locate my...
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Review
#1033893 Review #1033893 is a subjective opinion of poster.
Service
From You Flowers Same Day Delivery Service
Reason of review
Problem with delivery

Horrible experience, terrible customer service fromyouflowers.com | From You Flowers

1.0
Details
Paid extra for next day delivery for my 10 year old grandaughter so she'd have them after oral syrgery. Flowers weren't delivered on Friday and service never notified me. I called on Saturday and was given two completely different excuses and was told they would be delivered Saturday. When my granddaughter told me she never got her flowers Saturday evening, I called again and was told the local florist was closed and she'd get them on n Monday. THEN I got an extremely rude email response to my email complaint. Guarantee means nothing to these people. I order everything online and this is my worst experience, ever.
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Review
#999191 Review #999191 is a subjective opinion of poster.
Service
From You Flowers Same Day Delivery Service
Cons
  • Advertised delivery
Reason of review
Warranty issue
Tags
  • customer serivce conversation
  • Undelivered flowers

Failed delivery | From You Flowers

ordered a funeral arrangement to be delivered . online stated same day delivery and I ordered it the night before expecting it to be delivered the next day and it never made it. When called to check status was told it was out for delivery and was waiting on driver to return to get confirmation number and i would be emailed with that info. That never happened , called again to check status for even the following day delivery(day of service) and was advised it would not be able to be delivered. I am soooo pissed !!!! Refund requested and was offered a $20 credit on next purchased told young lady to not worry about that because I would never use their site again!!!!!!
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Review
#984285 Review #984285 is a subjective opinion of poster.
Service
From You Flowers Same Day Delivery Service
Reason of review
Problem with delivery

From You Flowers - Same Day Delivery Service Review

2.5
Details
This company, which I had never heard of before, came up second in my organic Google search results for "same day flower delivery". It was two days before Christmas and I was looking for a delivery for the following day, Christmas Eve. I tried 1-800-flowers first, which was my first result, but quickly discovered using their online tools that they had nothing available for my day and zip code. From You Flowers had a similar looking system, and once again I searched by delivery day and zip code to see what was available. The website produced a list of available arrangements, I checked out with one, and they charged the same day premium. However, the next day, I received an email telling me that they were unable to find a florist to deliver that day, and my delivery had been bumped to the day after Christmas. I understand many online ordering systems don't operate in total realtime, but I feel that if your business model and advertising hinge on same day delivery, your system should--or at least, should not appear to be completing a realtime sale when resources haven't been verified yet. After all, the technology exists, and online customers are accustomed to it. However, I was willing to accept the one day bump. The email had promised to credit back to me the same-day premium. Unfortunately, this turned out to be not a direct credit back to my card, but a coupon to be used on a future purchase--and within a short window of time. I had informed my recipient of the late delivery coming, but on the expected day, I once again received an email regretting that they were unable to find a florist to deliver that day. The wording of the email made no assurances that this was unusual or that they would necessarily have better luck the next day or the next. And at this point a Christmas table centerpiece was too much after the fact, so I cancelled. I did have to specifically request that in my response--it hadn't been directly offered as an option. They had offered to "upgrade" the order to a fuller version, and to call the recipient with personal apologies. This showed some accountability, but it didn't really help--the occasion had passed, and no gift recipient wants to be in the position of accepting some worker's apology for something they didn't order. At any rate, I'm pretty sure that whoever is responsible for the misleading website is not who would be apologizing. Let's just make things simpler for everyone by being honest upfront.
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Review
#980759 Review #980759 is a subjective opinion of poster.
Service
From You Flowers Same Day Delivery Service
Reason of review
Problem with delivery

From You Flowers Same Day Delivery Service Review

1.7
Details
Horribly disappionted Ordered a birthday arrangement for a,terminally ill friend. Ordered at 10 a.m. they missed same day delivery in the same state as the company. Don't use!!!
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Review
#977587 Review #977587 is a subjective opinion of poster.
Service
From You Flowers Same Day Delivery Service
Reason of review
Order processing issue

FAILED DELIVERY | From You Flowers

I placed an order for a delivery to my daughter on her birthday. I paid extra for the delivery fee and placed it before noon. Their advertisement stated "same day delivery". I get an email around the time it is supposed to be delivered, that they are rescheduling the delivery for the next day! WHAT? Her BIRTHDAY IS NOT TOMORROW! Zero customer service just an, ' accept our apologies." I should have read the reviews. Very disappointed! It is sad that a company which is supposed to bring joy into peoples lives through a PAID service, can't even get the basics right! Dont use this company if you expect a floral arrangement to be delivered in a timely manner. No joy here!
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Review
#970319 Review #970319 is a subjective opinion of poster.
Service
From You Flowers Same Day Delivery Service
Reason of review
Problem with delivery
Loss
$54
Preferred solution
Full refund