This company, which I had never heard of before, came up second in my organic Google search results for "same day flower delivery". It was two days before Christmas and I was looking for a delivery for the following day, Christmas Eve. I tried 1-800-flowers first, which was my first result, but quickly discovered using their online tools that they had nothing available for my day and zip code. From You Flowers had a similar looking system, and once again I searched by delivery day and zip code to see what was available. The website produced a list of available arrangements, I checked out with one, and they charged the same day premium. However, the next day, I received an email telling me that they were unable to find a florist to deliver that day, and my delivery had been bumped to the day after Christmas. I understand many online ordering systems don't operate in total realtime, but I feel that if your business model and advertising hinge on same day delivery, your system should--or at least, should not appear to be completing a realtime sale when resources haven't been verified yet. After all, the technology exists, and online customers are accustomed to it. However, I was willing to accept the one day bump. The email had promised to credit back to me the same-day premium. Unfortunately, this turned out to be not a direct credit back to my card, but a coupon to be used on a future purchase--and within a short window of time. I had informed my recipient of the late delivery coming, but on the expected day, I once again received an email regretting that they were unable to find a florist to deliver that day. The wording of the email made no assurances that this was unusual or that they would necessarily have better luck the next day or the next. And at this point a Christmas table centerpiece was too much after the fact, so I cancelled. I did have to specifically request that in my response--it hadn't been directly offered as an option. They had offered to "upgrade" the order to a fuller version, and to call the recipient with personal apologies. This showed some accountability, but it didn't really help--the occasion had passed, and no gift recipient wants to be in the position of accepting some worker's apology for something they didn't order. At any rate, I'm pretty sure that whoever is responsible for the misleading website is not who would be apologizing. Let's just make things simpler for everyone by being honest upfront.