Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Turnaround Time
Value for money

This is the WORST *** company I've ever had to deal with! I ordered a beautiful bouquet from their website, the "premium" size (which is the largest), a box of chocolates, and a medium sized teddy bear for my mother for Mother's Day.

All in all this cost over $100. First off, the best they could do was to deliver on Tuesday, May 10, because they were so busy with Mother's Day orders.. Ok, I could deal with that. Except they never showed up on Tuesday.

On Wednesday (afternoon), i spent over an hour on hold to get through to customer service- the lady I finally got through to apologized and said they were out for delivery today! I was sympathetic and said fine. Guess what- never showed! So Wednesday evening I call again- ANOTHER hour wait.

The man I got this time was full of excuses. I said I wanted my money back. He offered us 20% back, then 30%, and finally a 50% refund and a "GUARUNTEE" that they would be delivered on Thursday, May 12, all the same size and bouquet that I ordered.. So I said fine.

Well wouldn't you know it.. Never *** showed! So then I spent another hour on hold to get through and demanded a full refund. Supposedly I will get it within 3 business days, but this entire thing has been total ***.

I will NEVER do business with this company again... And I am seriously regretting not reading the reviews first!

Product or Service Mentioned: From You Flowers Delivery Service.

Reason of review: Problem with delivery.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like