From You Flowers - Fromyouflowers is NO good

i ordered flowers for my mom on 2/13 to get to her on valentines day. She never recieved them. i have e mailed them three times on their from from the track my order page, they say they will respond within the hour. SHOCKINGLY they did not reply. i have called the 1 800 number as well. i stupidly waited on hold for 40 minutes the first time and 35 minutes the second time and of course there was no answer. DO NOT ORDER FLOWERS FROM THEM THEY STILL YOUR MONEY. now i have to dispute my transaction with my credit card company and anyone who has done this knows thats never easy.
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1 comment
Anonymous
#430807

next time you call them after every offer they give just refuse it, i work there and that is what i tell people on the phone all the time. sadly people we work there are only trying to not get fired, if you think having bought flowers through them sucks, try working for them. :zzz

ID
#297368 Review #297368 is a subjective opinion of poster.
Service
From You Flowers Delivery Service

From You Flowers - FromYouFlowers Failure

If you want a DEPENDABLE, PERSONAL AND RELIABLE floral company do not use FromYouFlowers. If it doesn't get delivered during the event or occasion it is your loss and certainly not a concern of FromYouFlowers. They are not florist and customer service is a long waiting period with no mutual agreed upon solution for the problem I received three emails confirming the order, the delivery and a charge on my credit card two days before the flowers were to be delivered. No contact from FromYouFlowers about any problems even after the flowers were not delivered. I had to contact them two days after the delivery date, be on hold for 26 minutes, and be transferred to two different personnel to find out why the flowers were not received.
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2 comments
Anonymous
#430806

the funny thing is people who work there even hate it they call it *** you flowers

Anonymous
#430753

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ID
#297351 Review #297351 is a subjective opinion of poster.
Service
From You Flowers Delivery Service
Loss
$40

From You Flowers - FromYouFlowers - I Will NEVER Use Them Again

I live in Pennsylvania: I ordered flowers from FromYouFlowers for the first time on January 19th, 2012 and they were to go to Texas to my Aunt because my cousin had passed away. The flowers were guaranteed to be delivered by 3:00 pm that same day. I received a voice message on my phone to call FromYouFlowers because the order could not be delivered. I also received an email stating that they could not find a florist to make the delivery on time and I should contact them to let them know if I wanted them to deliver the flowers the next day or cancel. I called and I told them I wanted them delivered the next day and they said they would. I also told them I wanted to be compensated for the delay so they credited me $5.24 back in my bank account, upgraded my flower order to the next size, sent an apology with the flowers and told me that they would email me a GIFT CERTIFICATE in the amount of $15.00 that I could use ANYTIME with ANY other offer. Anyway, giving them the benefit of the doubt and since I had a gift certificate, I ordered flowers on the 13th of February to be delivered to my daughter (23) who has a new job, lives 3 hours away and I miss her very much, we are very close. I spoke with a woman named Vandin, she said they would be delivered to her office on the 14th for Valentine's Day. It is now Wednesday, Feb. 15th and she still did not receive them or a phone call from the florist. The day I ordered them, the representative (Vandin) I spoke to did not understand what I was telling her a few times during the order and did not understand that they were to be delivered to her address in Washington, DC. I had to tell her that is where the President is because I tried a few times to explain Washington, DC. I told her it is very important to me she receives them on Valentine's Day. When I gave the woman the code from the ad I received online for 25% off and then told her I wanted to apply my gift certificate she told me I could not use both??? I explained to her how I received the gift certificate and that I was told it could be used anytime with any special...she said no, I can use one or the other. I told her it is a gift certificate, not a special, it was for them messing up my first order a month ago...she still said no. I asked her to speak with her supervisor, she put me on hold, got back on the phone and said her supervisor said she could do it this time? She gave me my confirmation order number and I asked her to repeat the address I gave her for the delivery just to make sure it was correct. She said she could not pull it back up and that if I wanted to check to see if it was correct I should call back in a hour, give them the order number. So I did and it was correct. I also expressed to this person (Rosemary) how important it was to have them delivered on the 14th. I was just on hold for 17 minutes and finally spoke with (Dan) at customer service. He said he would call the florist and see what the problem was. I told him I would hold..he came back to the phone and said that there was no answer at the florist and that he would electronically contact them and someone would get back to me...I said will it be today and he said it should be. AMAZING how some companies do business. I will update this site when I hear back from them. But I will NEVER order anything from FromYouFlowers again. Sincerely, Cathy from PA
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ID
#297317 Review #297317 is a subjective opinion of poster.
Service
From You Flowers Delivery Service

From You Flowers - Promised delivery my foot!

Placed an order with From you flowers.com at about 1030 on Feb 13th, was gauranteed delivery by 5 pm on the 14th, not sure if there is a time clock on this posting but, it's currently 10 min to 6 pm. Guess what, no flowers! It takes a minimum of 30 minutes to speak with someone and when you do, they can't tell you anything! I emailed customer service three times and still have not gotten a response, the first email was at 245 pm today. Boycott them as much as possible! I will never order from fromyouflowers.com nor will I ever recommend it someone-not even my worst enemy!
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ID
#297083 Review #297083 is a subjective opinion of poster.
Service
From You Flowers Delivery Service
Loss
$67
I ordered flowers to be delivered on february 13th, and they never got delivered. I thought I was being smart by ordering them to arrive the day before Valentine's, to avoid a situation exactly like this where stuff gets confused on a crazy day. Like a good...
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1 comment
Anonymous
#429725

I don't know if you'll come back and read the responses to your post, but I am in the girlfriend's shoes in the same situation with this horrible company. My boyfriend sheepishly called me before I felt work today to ask if I had gotten anything .

. . I hadn't. He ordered them be delivered by noon, but they still weren't there at the end of the day.

Poor guy! Trust me, your girlfriend appreciates the gesture very much and think the world of you for trying.

Also, on a side note, I work at a bank -- if this company wont' refund your money, contact the bank whose card you used and ask that they file a dispute/claim for the funds.

Whether the flowers were never delivered or if they were delivered but really *** you should have recourse through your bank. We have categories like, "merchandise not recieved" and "merchandise not as described" for these situations and they ARE eligible for a refund/dispute.

ID
#296968 Review #296968 is a subjective opinion of poster.
Service
From You Flowers Delivery Service
Loss
$50

From You Flowers - Never sent the flowers.

These clowns haven't sent the flowers I ordered, trying to get them to email you back is a feat in itself, and because I'm in Afghanistan, I can't call to actually try to talk to someone. Why? These people are not an actual florist. Had I read the about us, I would have noticed that they are only affiliated with florists around the world. The only thing they can do is take your order, and THEN call the local florist to wherever you were going to have them delivered to, and make an order on your behalf.... pocketing a little bit for their own costs and charging you more than the flowers at the local florist would charge. So they cannot gaurentee anything. They dont know anything if the local florists are swamped, or got lost, or haven't gotten around to it yet. They cannot gaurentee same day delivery, they can't even gaurentee delivery at all. You would be better off calling a buddy and having him do it all for you. Having a friend call for me since I am deployed over here, when asking for my money back, they said they would have to talk to the local florist first and find out what is going on before they can cancel the order. Save yourself the time and trouble and google the city your delivering to and try to find a florist that way. Don't look for the big names.
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ID
#295752 Review #295752 is a subjective opinion of poster.
Service
From You Flowers Delivery Service

From You Flowers - FLOWER DELIVERY PROBLEMS

I too learned the hard way. From You Flowers did not deliver as promised. Lesson learned is that they are not a Florist. They are a call center, as are many of the big name flower sellers. Double check before you order your flowers that the company you are using is a REAL FLORIST. It's not an easy task as there are lots of middlemen who take your money and call a florist for you.But dig through the weeds and I call a real brick and mortar florist, at least you are talking to the people who will be making and delivering your flowers.
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ID
#294327 Review #294327 is a subjective opinion of poster.
Service
From You Flowers Delivery Service

From You Flowers - Worst Florist ever!

I placed a "same day" order with From You Flowers and was notified at the end of the day that they were unable to fulfill my delivery. They offered a refund or a promise to deliver the next morning. I was pissed but reluctantly agreed as is was to late too book another florist. I got a call the next day and was informed (at 1:30 in the afternoon) that the florist they secured had closed early and there were no other florists in all of Park City Utah to complete the delivery. PLEASE DO NOT USE THIS COMPANY!!!
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ID
#290841 Review #290841 is a subjective opinion of poster.
Service
From You Flowers Delivery Service

From You Flowers

Placed 3 separate orders, one in Illionis, one in Ohio and one in Florida and the all were completely screwed up. No deliveries on 2 and the other the flower arrangement was not at all as described on the website...staff somewhat incompetent and argumentative. There is absolutely NO WAY this could happen with a legitimate company... Here's the beauty... I received an email saying the flowers were delivered, when I called customer service they told me that the driver was making the delivery as I was on the phone with them...little did they know I was at the delivery address then... I advised them there in fact was no delivery person there and she alluded I was lying... WTF??? It's not about the $$$ it's the disappointment for the recipient. DO NOT make the same mistake I did!!!
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ID
#290599 Review #290599 is a subjective opinion of poster.
Service
From You Flowers Delivery Service

From You Flowers Terrible Company

Ordered flowers 24 hours in advance they were never delivered. Do not use this company they do not deliver. Claimed they did not have a florist in the area and would be happy to deliver the flowers the next day. Well you kind of look like an *** when your sending flowers for someones birthday and they either don't show up or show up a day late. Thank god I did not go with the same day service. This seems like common practice for this company so beware. Its obviously a numbers game with this company volume over quality.
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1 comment
Anonymous
#416879

Same thing happened to me. I paid for same day delivery..ordered at 9 am . They called me at 4:10pm saying they didn't got out.

ID
#282529 Review #282529 is a subjective opinion of poster.
Service
From You Flowers Delivery Service