Placed a same day order for a 2 year death anniversary. It was to be delivered to my in-laws since my family wasn't able to make it. I ordered the Peaceful Remembrance...PREMIUM (see picture 1) ...looks beautiful being ALL WHITE & FULL. What was delivered was NOT what I had pictured or ordered!! No white roses, the white lilies were not in full bloom & definitely no Monte Casino flowers!! Needless to say, I was disappointed and upset!! The next day, I called customer service & was hold for a good hour until I spoke to someone. I was offered 30% adjustment back to my cc and a gift card worth $15 towards a next order. Hhmm....we'll see if it comes through. I'm still waiting on the email confirming the credit...
Note to self: Read up on the reviews before making an order online! If I've read all the reviews on this company, I definitely wouldn't have made the order. Lesson learned.
More Review Details
|Value for money|
|Advertised vs Delivered|
|Product or Service Quality|
|Style and Design|
|Discounts and Special Offers|
|Diversity of Products or Services|
|Exchange, Refund and Cancellation Policy|
What I liked
What I disliked
- Delivered product was not what was pictured
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