From You Flowers Delivered Was NOT What Was Pictured

Placed a same day order for a 2 year death anniversary. It was to be delivered to my in-laws since my family wasn't able to make it. I ordered the Peaceful Remembrance...PREMIUM (see picture 1) ...looks beautiful being ALL WHITE & FULL. What was delivered was NOT what I had pictured or ordered!! No white roses, the white lilies were not in full bloom & definitely no Monte Casino flowers!! Needless to say, I was disappointed and upset!! The next day, I called customer service & was hold for a good hour until I spoke to someone. I was offered 30% adjustment back to my cc and a gift card worth $15 towards a next order. Hhmm....we'll see if it comes through. I'm still waiting on the email confirming the credit...

Note to self: Read up on the reviews before making an order online! If I've read all the reviews on this company, I definitely wouldn't have made the order. Lesson learned.

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Customer service
Value for money
Advertised vs Delivered
Product or Service Quality
Style and Design
Turnaround Time
Discounts and Special Offers
Diversity of Products or Services
Delivery Service
Price Affordability
Exchange, Refund and Cancellation Policy

  • What I liked
      No items
  • What I disliked
    • Delivered product was not what was pictured

Reason of review:
Not as described
Product or service
The Peaceful Rememberance Bouquet
Review category
Flowers / Florist
review #925858 by
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