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Placed a same day order for a 2 year death anniversary. It was to be delivered to my in-laws since my family wasn't able to make it. I ordered the Peaceful Remembrance...PREMIUM (see picture 1) ...looks beautiful being ALL WHITE & FULL. What was delivered was NOT what I had pictured or ordered!! No white roses, the white lilies were not in full bloom & definitely no Monte Casino flowers!! Needless to say, I was disappointed and upset!! The next day, I called customer service & was hold for a good hour until I spoke to someone. I was offered 30% adjustment back to my cc and a gift card worth $15 towards a next order. Hhmm....we'll see if it comes through. I'm still waiting on the email confirming the credit...

Note to self: Read up on the reviews before making an order online! If I've read all the reviews on this company, I definitely wouldn't have made the order. Lesson learned.

Review about: The Peaceful Rememberance Bouquet.

I didn't like: Delivered product was not what was pictured.

Review #925858 is a subjective opinion of a user.

2.7
Customer service
Turnaround Time
Delivery Service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Advertised vs Delivered
Discounts and Special Offers
Value for money
Website
Style and Design
Staff
Price Affordability
Diversity of Products or Services
Reason of Review / Monetary Loss Not as described / Not specified
Preferred solution Not specified

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