From You Flowers Customer Care Review

1.0
Details
This page is hilarious I ordered a fruit basket from my husband that should surprise him at work after I called and was on hold for 40 minutes and I got assured that that they will deliver they couldn't make the order! So they totally suck
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ID
#976903 Review #976903 is a subjective opinion of poster.
Service
From You Flowers Customer Care
Reason of review
Poor customer service

From You Flowers - Don't Use This Company

1.0
Details
Do not use this company. First, they trick you into handing over your email address for a "20% off" coupon. Then, when you see an arrangement that says $31.99, it's actually a picture of the "deluxe" version, which is more $. You might decide at that point that it's worth the $35.99, so you start your order, which at first says $39.99, with the discount "applied." At that point, you call the company because your discount's not going through and they say, "No problem, I'll take your order for you," so you spend 15 minutes getting the order down. Then they want your CC info BEFORE they give you a total. You give it to them and then they say, "It's $62.99." You say, "WHAT?" And then they start adding up all the charges that the website isn't upfront about and, in fact, is dishonest about. There's $14.95 for delivery. And extra $6 for a handling charge. $2.99 for next day delivery... It's a racket. And by the time you say "NO" they've got your email address to spam (three on the first day alone) and your CC info. If you're wise, you'll get a new card. I went ahead and ordered local, where the price was actually the price and everything was up-front.
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ID
#961436 Review #961436 is a subjective opinion of poster.
Service
From You Flowers Customer Care
Cons
  • Customer service was bad
  • Failure to deliver services
  • Total misreprersentation of the bouquet
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • FROMYOUFLOWERS SCAM
  • rip off florist

From You Flowers - Customer Care Review from Ledyard, Connecticut

Ordered flowers for MIL 2 days ahead of her birthday to be delivered before noon. Get a message on my answeing machine from "From you Flowers" concerning my order. I waited on hold for 35 minutes they asked me to verify the address which i did, and asked me to hold while they called the florist. About 3 minutes later she says "The florist dosent deliver in that area", but we can give you a 30 percent discount and send them tomorrow. I said today is her birthday, not tomorrow.. i want a full refund. She put me on hold again, and then she finally came back 5 miutes later and told me that my order was cancelled. She seemed very shady so i just called up my credit card company and asked what the charge was and he said it was still pending.. Credit card company was great and said if you notice the charge wasnt taken off in a couple of days thst they will take care of it. I dont usually use sites that I'm not familiar with and i feel foolish after reading all these bad reviews...from you flowers sucks!
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ID
#942436 Review #942436 is a subjective opinion of poster.
Service
From You Flowers Customer Care
Reason of review
Order processing issue

From You Flowers - Customer Care Review from Arkansas City, Kansas

1.0
Details
Spent an hour trying to cancel my order. There is a statement when checking out for ordering a magazine. It states if you do not want the magazine to check . Usually, you check if you do want something. I called customer service to let them know that I do not want a "free" magazine... right. The lady hung up on me twice! Then I was told they didn't know that statement was on their website!!! Sure!! I cancelled the order but I was told if I am charged for this magazine to call my credit card company. "From you Flowers" appears highly unethical . I wish I read the reviews before I ordered. Now I have to be vigilant with future charges. I do NOT recommend!!!! Good luck to you
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ID
#939482 Review #939482 is a subjective opinion of poster.
Service
From You Flowers Customer Care
Reason of review
Return, Exchange or Cancellation Policy

From You Flowers - HORRIBLE company--do not use

I've made repeated calls and can never get customer service. Have tried three times to track order but apparently flowers were never sent. Here I'm looking forward to a very important surprise for my girlfriend and never delivered. After calling all day long i finally reached customer service. As soon as i asked for an accounting and alleged fraud they put me on hold but never came back. Now I get a message that I cannot send this unless I have 100 words. So I am adding words to reach 100. This is an absolutely fraudulent site. Read the other reviews. They are as bad as mine. I happen to be a lawyer and I will take the time to roast them. I absolutely abhor internet fraud.
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ID
#923821 Review #923821 is a subjective opinion of poster.
Service
From You Flowers Customer Care
Reason of review
Poor customer service

From You Flowers Customer Care Review

1.0
Details
I paid for my order to be delivered before 12 it arrived at 2. I called customer service several times and one of them was rude. I asked for a full refund and will never use this company again.
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ID
#921609 Review #921609 is a subjective opinion of poster.
Service
From You Flowers Customer Care
Reason of review
Poor customer service

From You Flowers Customer Care Review

1.5
Details
Oh my God -- it's the worst service in the whole world. It took an hour and fifteen minutes to get through them. Everyone get a blow horn and yell how horrible " From you flowers" is.. I would rate -100. So sad that the owners have forgotten the American way of servicing with care and respect.
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ID
#909923 Review #909923 is a subjective opinion of poster.
Service
From You Flowers Customer Care
Reason of review
Poor customer service
When customer service attempts to assist you and all you do is scream at them and not help them to help you.You get what you deserve. But taking YOUR pissed off mood and sending scathing untrue accusations has repercussions for the rep that tried to help you! They are...
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2 comments
Anonymous
#1248650

I had the same experience. they came up first when I googled florists in Ft.

Wright KY.

and of course they have all of these rave revues on their web site. All lies!

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ID
#870611 Review #870611 is a subjective opinion of poster.
Service
From You Flowers Customer Care
Reason of review
Poor customer service

From You Flowers - Sick 6YO Daughter never received her flowers!

This is a horrible company and I hope that no one orders from them again. My little girl was ill and I wanted to send her flowers and a teddy bear. I received no notification, call, or email when they couldn't send the arrangement out to her due to " a problem at the floral shop".. that is the excuse I would get every time I called their customer service line, after waiting over 30 minutes each time to talk to a representative. I ended up using google to find a local floral shop and I called them directly to order my sweet little girl an arrangement.
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ID
#849604 Review #849604 is a subjective opinion of poster.
Service
From You Flowers Customer Care
Reason of review
Poor customer service
1.0
Details
Ordered Friday prior to Mother's Day, for delivery Sat or Sun. No delivery by Sun pm. Got form email back about extended delivery times THEN realized they had emailed me Saturday at MIDNIGHT that they couldn't find a vendor that could deliver by Sunday! Now I'm...
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1 comment
Anonymous
#1158056

I also got the same message with the same results. I emailed them to cancel the order and refund by credit card.

No response as yet.

I will also dispute the charge with my bank.

This is the last time I will use this company. Very poor customer service.

ID
#844786 Review #844786 is a subjective opinion of poster.
Service
From You Flowers Customer Care
Cons
  • Never delivered
  • Poor communication
Reason of review
Problem with delivery
Loss
$29
Preferred solution
Full refund
Tags
  • From You Flowers Review