From You Flowers - Site says I have not made an order . I have

Clicked to call you. Didn’t go through
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ID
#1675819 Review #1675819 is a subjective opinion of poster.
Service
From You Flowers Customer Care
Reason of review
Order processing issue

From You Flowers - FromYouFlowers.com Bate & Switch - Deceptive

1.0
Details
Tried ordering flowers for Mother's Day. Very deceptive process placing orders with FromYouFlowers.com First they didn't have the product available to the zip code I entered but had a more expensive one that looked just like it available. Next they tried adding a $14.99 service charge only after you enter you payment info and ready to approve the order. Very unsatisfying ecommerce experience. I don't recommend FromYouFlowers.com Cancelled out of the order process and hope enough other will do so also so they change their policies and treat their potential customers better...or lose them.
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ID
#1528398 Review #1528398 is a subjective opinion of poster.
Service
From You Flowers Customer Care
Reason of review
Pricing issue
Preferred solution
Mention service fees up front, be transparent.

From You Flowers - Noone answering my calls to cancel order

1.3
Details
Been trying to contact u guys for 4 hours to cancel order and cant get through. Beyond ridiculous and inconvenient. Quick to take money but not to fix problems
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ID
#1471275 Review #1471275 is a subjective opinion of poster.
Service
From You Flowers Customer Care

From you flowers

My nephew passed away unexpectedly. We ordered $100+ arrangement to be delivered to the funeral home. They CANCELLED the ordered the next day... the reason why. Sorry, we don't have delivery there. You can go to the grocery store to get flowers!!!!!!! We live 4-5 hours away. Thanks for nothing...I mean literally THANKS FOR NOTHING. Way to be classy, you should have told us there wasn't a delivery option when we called.
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ID
#1446424 Review #1446424 is a subjective opinion of poster.
Service
From You Flowers Customer Care
Cons
  • Lied to me about delivery
Reason of review
Poor customer service
Loss
$128
1.0
Details
I placed an order for flowers and balloons going to the same location on the same day. I didn't notice until after I checked out I was going to be charged two delivey fees so I cancelled the orders. They cancelled one of the orders. I sent them three emails asking them...
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ID
#1252951 Review #1252951 is a subjective opinion of poster.
Service
From You Flowers Customer Care
Cons
  • Customer service resolution
Reason of review
Poor customer service
Preferred solution
Full refund
1.0
Details
I ordered flowers for a sick friend using From You Flowers same day service. I was notified that they would be unable to delivery till the following day. No problem The next day I received a voice mail saying they couldn't fulfill the order and to contact them...
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ID
#1161325 Review #1161325 is a subjective opinion of poster.
Service
From You Flowers Customer Care
Cons
  • This company does not deserve 1 star
Reason of review
Poor customer service
Loss
$69
Preferred solution
Full refund

From You Flowers - Dont order ....Rip OFF company!!!!

This flower retailer is a rip off...initially I found the site and chose a bouquet to send to a family member for birthday....the person that took my order was rude, kept talking over me, and challenged every question I had concerning the difference in cost over advertised photo. After asking for a supervisor I was placed on hold for 45 minutes!!!! finally she came back and when I asked for supervisor she replied "no". the order had been placed (to my knowledge) but on the day of expected delivery I received a call informing me they " didn't have a florist that could deliver to my location in AUSTIN TEXAS....really, not some little outta the way town...anyway they were willing to re-do my order, but this time the flowers would come in a box, and certainly not the type of arrangement I initially wanted. After they requested a second payment, I was informed my initial charge would be refunded in three business days...again asking to speak to supervisor, this time requesting to cancel the order, and go elsewhere, no conformation number would be provided, and the wait time for a supervisor.....you guessed it, over an hour!!!!! then they disconnected the call!!!! don't order here!!!! theyre crooks!!!
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ID
#1151824 Review #1151824 is a subjective opinion of poster.
Service
From You Flowers Customer Care
Reason of review
Poor customer service
Loss
$50

From You Flowers - Outraged

1.0
Details
Greetings My name is LAQUINSTA Im completely outraged! Today (07/28/2017) is my anniversary and as a surprise I ordered same day service. I went to the Website to check my order and it seemed to be moving slow; I was concerned since I paid the upcharge for a faster delivery. I completed my order at 8:58am. I called customer service around 1:45pm to get information on my order. I got the rudest agent on the line. The agent asked for, my name and the receivers name and provided it. The agent argued with me, over and over about my NAME. She had an attitude from the beginning till I asked for her supervisor. She kept stating that she was the Supervisor as a rebuttal but I knew if wasnt true. I told her that Im not getting off this line till she put a supervisor on the line. I finally got a supervisor on the line as requested. The so called SUPERVISOR TOLD ME I NEED TO SEND A CODY OF MY BIRTH CERTIFICATE. REALLY! MY BIRTH CERTIFICATE! I kept trying to convince this lady that Ive had this name my entire LIFE. She told that I can never order from them again then she ended the call after. I will report this on every single social media site and also my local news station, till a formal apology is made.
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ID
#1080654 Review #1080654 is a subjective opinion of poster.
Service
From You Flowers Customer Care
Cons
  • Customer service and supervisors
Reason of review
Poor customer service
Loss
$55
Preferred solution
Let the company propose a solution
Tags
  • Very unhappy customer
Partner Mags told me From You Flowers.com had signed me up! Fortunately, they cancelled it without an issue, and I was not billed. Do not order flowers from this company. Great, now to enter this review I need at least 100 words. Why? It is not that long of a review...
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1 comment
Anonymous
#1447859

This happened to me too. But the subscription is FREE for one year and they do NOT have my credit card info.

So, as far as I am concerned: No harm, no foul!

Check your SI subscription info and it will tell you this. Also, you can cancel at any time if you do not want your FREE year.

ID
#1053793 Review #1053793 is a subjective opinion of poster.
Service
From You Flowers Customer Care

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From You Flowers - HORRIBLE

This company/delivery service is horrible. I placed an order online more than a week ago, and the delivery was supposed to be made two days later. Two days later, I received an email saying that it had been delivered. But this was obviously a lie, because even 3 days after this email the item had not been delivered. I called to inquire, and was told that it was indeed not delivered because they could not get into the building (even though the concierge desk is accessible 24 hours/day). So I don't understand why the email told me that it was delivered. If I had never inquired, they would have never told me my item was not delivered. They apologized and told me the item would be resent and delivered the following day. AGAIN, a few days passed and it was still not deliveredFed up, and I do not even want to deal with this company anymore ever again. I have read many similar complaints/negative reviews. Unbelievable, ridiculous, and unacceptable.
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ID
#1040812 Review #1040812 is a subjective opinion of poster.
Service
From You Flowers Customer Care
Reason of review
Problem with delivery