Prairie Grove, Illinois
0 comments
Not resolved

I ordered Mother's Day flowers for my sister - the order was to be delivered on Saturday, May 9, 2015. At 2:45 p.m. on Saturday, I received a phone call saying they were unable to locate a florist to fulfill the order. The following e-mail was sent: "Thank you for your recent order. Unfortunately, we were unable to locate a florist able to complete the delivery as requested. With your permission, we would be happy to send the delivery Monday with a backup of Tuesday with a note of apology explaining the delay, or we would be happy to call the recipient to personally apologize. In addition, we will also include a complimentary upgrade, which will increase the size of your arrangement and give it a fuller look. Please accept our sincere apologies for any inconvenience this may have caused."

Thank you!

Sincerely,

Brittney S.

From You Flowers

Customer Service

(800) 838-8853

Next time I will order from a local florist!

Review about: Mothers Day Flowers.

I didn't like: Unable to fulfill an order, Unwilling to drop the handling fee.

Review #633510 is a subjective opinion of a user.

Reason of Review / Monetary Loss You were not able to fulfill an order on the date requested / $52
Preferred solution Refund of service/handling fee ($14.99); refund of delivery fee ($4.99) and 20% discount for floral arrangement of $31.99 ($6.40) Total refund $26.38

Had an Experience with From You Flowers?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"Ordered 100 blooms for my girlfriend for Valentines day as I would be away with my team. Called to check up on it on Monday told it was shipped..." Read more
"I ordered three bouquets of flowers for Mother's Day 2014. FromYouFlowers lets the customer select sizes and gives the option to upgrade to a bigger, nicer arrangement, but these..." Read more
"My Aunt has been recovering and I decided to send her a nice bouquet of flowers.. Check tgthe e website & say to myself... yes, the Rose & Lilly Celebration..." Read more
"I chose From You Flowers because my boyfriend had a $10 gift card that he received as compensation from this company when they sent a random arrangement of filler flowers..." Read more
"I upgraded my phone from I phone 6 to i phone 7 January 18, 2017. unfortunately, before 15 days I changed my mind to get I phone 7 plus instead..." Read more
"I bought a boat cover from Sealskin 8 months ago and the tarp has already split and ripped down the center of the cover. I have submitted emails, phone calls..." Read more
"J Dog Enterprises uses the abused to make money on the internet. They are part of a website called Dating Psychos, which allows hurt people to anonymously post anything about..." Read more
"Good morning I purchased 2 pair of uggs from the walking company in October 2016 approximately 5 months ago. On March 20th I attempted to put on a pair of..." Read more