From You Flowers - Poor quality and terrible customer service

Ordered flowers for a good friends birthday (Roses in Rapture) which appears to be a tall tiered arrangement of all red roses in a red vase. What was delivered was a flat arrangement of pink and red roses in a clear vase. On the second day they delivered red roses but again nothing remotely like what they advertised. I asked for half off as I only received half of what I ordered, they countered with 20% off and a gift card (like i'm gonna use them again :()Nothing but excuses!!! They took my money and then did not provide me with what I ordered. to the BBB I go they were terrible four hours of my time wasted with them. I will go to the florist myself next time!!! I will never order from "From You Flowers" or any other online florists ever again!!! Do not use them!!! "Caveat Emptor!!!"
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ID
#270496 Review #270496 is a subjective opinion of poster.
Location
Farmington, Michigan
Product
From You Flowers Bouquet

From You Flowers - get not what you ordered

I ordered a bouquet the other day from "From You Flowers" for my aunt. First, the bouquet could not be sent on the same day, like advertised. Second, when it arrived, it looked NOTHING like what I ordered. The vase was different, the flowers were different, the whole arrangement looked cheap. I could by the vase and flowers for $20 or less at a grocery store instead of the $35 that I paid. I sent them pictures of what was delivered vs what was ordered. The first customer service agent agreed to send a replacement, but then I was told they would only give me a 30% discount instead of replacing the bouquet. So mad! Will never use them again!
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1 comment
Community M
#348137

I am so sorry to hear about what happened with your flower order for your aunt. I would like to follow-up with you and see how I can help make this situation better. If you have a minute and could email me your order number to communitymanager@fromyouflowers.com, I would really appreciate it.

Thanks,

From You Flowers Community Manager

ID
#262302 Review #262302 is a subjective opinion of poster.
Location
Madison, Wisconsin
Product
From You Flowers Bouquet

From You Flowers - The worst company EVER!!!

From you flowers took my money and sent the crappiest little bouquet you have ever seen. Not even close to the picture! Their customer service is HORRIBLE to deal with and I will never do business with them again. Stay away from this company! I tried to resolve it with customer service and got the runaround. Their emails all look like form letters. I wish I had researched them better before ordering. Don't order from them! Don't order from them! Don't order from them!x x x x x x x x x x x x x x x x x x x x
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1 comment
Community M
#348139

I wanted to personal reach out to you and apologize for a poor experience with us. I would like to follow-up with you to learn more about what happened and see how I can make it better. If you could email me your order number to communitymanager@fromyouflowers.com, I would appreciate it.

Again I am so sorry,

Stacey

Community Manager

From You Flowers

ID
#261620 Review #261620 is a subjective opinion of poster.
Location
Cheshire, Connecticut
Product
From You Flowers Bouquet
I ordered 1 week in advance on having my mothers day flowers delivered to my mom that is 3000 miles away from me and even 2 days before Mother's Day. Flowers were delivered on time, but when she called me and sent me pics, the flowers weren't what I ordered,...
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2 comments
Anonymous
#484928

How horrible to think you are buying a $100 funeral arrangement and to think a $19.99 basket is delivered to the wake!!?????? I was so embarrassed I had them remove this pathetic thing called an arrangement.

I called to report and received the run around and offered a discount for my next order?????

I will never order from this company and I will tell everyone I know about this so called business. Even my credit card company said they get numerous complaints and actually called me to see if this was a fraudulent order because they have so many complaints about this company.

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ID
#181530 Review #181530 is a subjective opinion of poster.
Location
Wilmington, Delaware
Product
From You Flowers Bouquet
Loss
$50