This is the worst company I have ever done business with! Not only will my step mother and my 80 year old grandmother not receive flowers on Mothers Day but my day is also ruined.
I placed 3 orders on the 3rd of May and called and spoke with them several times to make sure my orders would be good. I was reassured every time that my ...orders were good to go. The first order that was supposed to be delivered on Mothers Day was delivered on Friday the 6th. I had two more orders left.
I received an email at 400AM (on Mothers Day) saying they could not fulfill my orders. I called and "Alissa" said that she didn't know why I received the emails and that the orders were "on the truck". My family never received any flowers. Once again I called back and was told they didn't have florist in the area.
I wanted to know why I was told that I was good to go and not told the truth so I could have made other arrangements. All they offered was "sorry" and a $20 gift certificate that I would never use because I will not do business with them again or any of their affiliates. They also offered to call my Grandmother and tell her sorry. REALLY?
This may be the last Mothers day that my Grandmother sees and they want to tell her sorry?? They are only going to refund the money for two orders although they have a 100% satisfaction guarantee.
I AM NOT SATISFIED!! This business DOES NOT care about their customers and I would not be surprised if the money is not refunded to my account in 1-2 business days like they said they would.
Product or Service Mentioned: From You Flowers Customer Care.
Monetary Loss: $120.