From You Flowers - Misrepresented the product they were sending

The flower arrangement was delivered late and on top of that it looked horrible NOTHING LIKE THE PICTURE IN THE ADD! Not even close. Also, the arrangement was supposed to come with a picture frame. I told them to call me if the florist could not duplicate the arrangement the way it was in the add...and that I definitely did not want it sent without the frame. The flowers were for my niece who just had a baby. We got there three days after the baby was born and saw the arrangement. I called the number number on my confirmation 1-800-flowers and it was they said they could not find my order. I forwarded my e-mail confirmation to 1-800 flowers and after researching my confirmation that I sent them they said that the order was not placed with them but in fact with For You Flowers. Cordelia from For you flowers was rude when I called and said that the best she could do is give me Credit for $20 on my next order. I will try to reach someone that can refund my money. I feel that is the very least they can do. As it turns out, I had used 1-800-flowers before...not For you flowers. NEVER EVER EVER USE FOR YOU FLOWERS!!!! Use 1-800-Flowers. The arrangements that they send are Beautiful!! I wish I had taken the time to research this company before I used them.
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ID
#249397 Review #249397 is a subjective opinion of poster.
Product
From You Flowers Arrangement

From You Flowers-Terrible

Twice now I have ordered through From You Flowers and both times they have delivered something different from what I saw on the website. Not even close in color, shape, or size to be exact. Ordered a bouquet of red tulips in a tall vase. Received assorted colored roses in a stumpy box. Ordered mixed floral arrangement. Received 6 long stem roses. wtf. Also, they always call to confirm you place the order. If you are away from your desk or cell phone doing something important, your order will not ship. On the first order I made I missed the first phone call in the morning. They caught me around noon and said my shipment will go out today for same day delivery. Around 3pm they called and said they could not find a vendor to deliver so it will have to go out tomorrow. I told them to please cancel the order since this was time sensitive and I was going to order through someone else. The rep placed me on hold and when he came back, he said "no need to cancel sir, we found someone that can ship it out today." All was well until 5pm when they called me again and said the vendor could not make it out that day afterall. Now it was too late for me to order through someone else so the flowers did not arrive on the intended date (which I paid extra for) but instead on the next day. To top it off, the order was wrong (roses instead of tulips). They lost me as a customer.
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1 comment
Community M
#309210

I am so sorry to hear what happened to both of your orders. I wanted to reach out to you as From You Flowers Community Manager and personally apologize for what happened. If you have a minute and could email me your order numbers to communitymanager@fromyouflowers.com, I will look into your orders and make sure you receive appropriate refunds.

Again I am so sorry,

Stacey

ID
#247323 Review #247323 is a subjective opinion of poster.
Product
From You Flowers Arrangement

From You Flowers - Fromyouflower.com

i ordered flowers for a relative's funeral. the "purple & green arrangement" i ordered came up to be pinkish red & white whith totally different flowers, and they describe on their site it would be 28"W x30"H, but it was way smaller than that. When i called the flower shop, they said they just got the order that morning n it was too late to get the right flowers. i know the florists have the right to make substitute but is it ok to the point to be so ugly???? looked nothing like the display picture. Never ever ever use that site, it is not worth ur time n money
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ID
#245572 Review #245572 is a subjective opinion of poster.
Product
From You Flowers Arrangement

From You Flowers - Bait and Switch Flower arrangement

For Mothers day "From You Flowers" showed a Bouquet of Lilies and Roses at a "discount Price" but what was delivered was a Bouquet of all Carnations. Carnations are the cheapest of flowers. I requested a Happy Mothers day Card. No card was delivered only the Florist business card. I'm not even sure that it was the Flowers I ordered. FromYouFlowers couldn't tell me who the florist was that made the delivery. In small print it did state "product availability" and "as close as Possible".There was one carnation in the ad. When I complained they offered a 10 dollar gift card.
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ID
#239731 Review #239731 is a subjective opinion of poster.
Product
From You Flowers Arrangement
Loss
$58