The flower arrangement was put in the corner of my front porch in the freezing cold for many hours, even though it came from a local florist one 10th of a mile from my house and I was home at least three hours before the store closed.The roses were puny, wilted and a lot less prevalent than in the picture.
The vase was not as nice as the free glass you get with a slurpee. This was not what I expected for $45 (after shipping, care, handling, whatever you call it).
I have done much better simply going directly to my local florist or through FTD.
Oh yeah, and don't try to complain...their complaint mailbox is full and rejects your messages !!!