flowers order delivery service customer service customer florist arrangement refund ordered flowers

Complaint | From You Flowers review from Jacksonville, Florida

1.0
Details
Skinners florist 1519 n myrtle ave Jacksonville Florida 32209 904 354-7275 Order # 18146197 I paid $101.21 for a bundle only received flowers, called long story short, the driver is busy, the driver! The driver, maybe tomorrow? For the candy, bear, so I said I want to cancel, I got your money I cant even continue. I will NEVER use you again and I was so happy with my last order. FYI the order is cancelled, 25 year marriage surprise ruined.
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#1792019 Review #1792019 is a subjective opinion of poster.
Product
From You Flowers Flowers

Poor experience | From You Flowers review from Orlando, Florida

1.1
Details
Poor experience - From You Flowers review
Poor experience - From You Flowers review
Ordered deluxe cactus garden and they sent this cheap green plant arrangement. Was for my moms birthday. Called them and they offered 10% refund, then 30%, told them I wanted full refund. They offered full refund but florist would go back and pick up plant from my mom. What a joke! 30 min on phone with them.
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#1587225 Review #1587225 is a subjective opinion of poster.
Product
From You Flowers Succulent Garden Arrangement
Reason of review
Not as described/ advertised
Loss
$67
Preferred solution
Let the company propose a solution

Delivery was a NO SHOW | From You Flowers review from West Palm Beach, Florida

My husband ordered flowers for Valentines Day. Even paid extra for AM delivery. Turned out as a NO SHOW. Customer Service was nonexistent. We never got resolution. BOYCOTT this company Their a rip off!
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#1472976 Review #1472976 is a subjective opinion of poster.
Service
From You Flowers Delivery Service
Cons
  • Not delivered
Reason of review
Problem with delivery
Preferred solution
Full refund
Tags
  • Waste of money

Not good | From You Flowers review from Boca Raton, Florida

i placed a order five days ago its now4:35 and she has not received her flowers my oreder # 407081190 please give me
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#1472103 Review #1472103 is a subjective opinion of poster.
Service
From You Flowers Delivery Service
Reason of review
Order processing issue

Still on hold about failed delivery | From You Flowers review from Orlando, Florida

I have been on hold 20 minutes in a constant loop trying to get through to Customer Service after they failed to meet a delivery window I paid $4.99 extra for.
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#1430315 Review #1430315 is a subjective opinion of poster.
Product
From You Flowers Flowers
Reason of review
Problem with delivery
Loss
$74
Preferred solution
Price reduction

Horrible | From You Flowers review from Tampa, Florida

Horrible - From You Flowers review
I ordered a florist designed bouquet and my aunt received an awful looking bouquet. I can't believe what I saw when she posted it on Facebook. I was embarrassed!
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#1403357 Review #1403357 is a subjective opinion of poster.
Product
From You Flowers Flowers

Total Scam | From You Flowers review from Orlando, Florida

1.0
Details
Just last week my boyfriend ordered flowers to be delivered to me on my birthday from this company. My birthday came and went, and it wasn't until late that night that he received a message saying an issue had occurred and that the flowers would be delivered tomorrow. He was obviously upset being that they would miss my birthday, but he agreed. When the flowers were delivered to me the next day, they were wilted and dead. I felt bad telling him this, but he asked me to send a picture to him so that he could request his money back. When I sent him the picture, he noticed they were not even the flowers he purchased. He had ordered a dozen red roses and the flowers I received were purple. And it doesn't end here. The company told him he would not get his money back but that they could send the flowers again. They told him they would be delivered the next day. They weren't and I am still waiting on them two days later. This is the absolute worst service I have ever had and I truly encourage you never to order from this place.
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#943182 Review #943182 is a subjective opinion of poster.
Product
From You Flowers Roses Flowers
Cons
  • False advertising
  • Failure to deliver services
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund

Ordered from the website | From You Flowers review from Vero Beach, Florida

I was told my purchase (Sugar and sweet flowers) would be delivered today 10/24/16 before 12 and its 1:25. I ordered them weeks before my event to make sure they would be here. The flowers are for my boyfriends moms birthday today Someone PLEASE help! does anyone know how to cancel my order?!?! I really do not want to be out $53 dollars, I really need help, and I don't know if they will ever show up at my house or not. If I would have read the comments before I wouldn't have bought from this website. Surely someone has to know how to cancel there order. I have tried calling but of course no one answers and I have tried emailing but the response wait is 4 hours!
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#942309 Review #942309 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$53
Preferred solution
Full refund
Tags
  • worst company

Magazine order | From You Flowers review from West Palm Beach, Florida

I started receiving a Magazine subscription after ordering flowers for a funeral. I called the magazine company who cancelled the subscription and asked if I had used You flowers. They said this has happened with most of You flowers customers. My checking account has been charged every month since ordering the flowers. I was told that i would have to contact You flowers to try to get a refund. I notice they make it so you have to use at least 100 words before a review will be posted. I would recommend using a local florist or 1800 Flowers as You flowers has hidden cost that the sales reps are failing to mention.
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#927045 Review #927045 is a subjective opinion of poster.
Cons
  • Hidden sales
Reason of review
Poor customer service

Contact From You Flowers Customer Service

Website:
Mailing Address:
455 Boston Post Rd, Suite 6 483 West 37th Street New York, NY 10018
Old Saybrook, CT 06475
USA
Phone:
(888) 654-5144
Contact From You Flowers Customer Service

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False advertizing | From You Flowers review from Sarasota, Florida

The website says same day delivery, but when you make a purchase it only allows the next day. Made an order and the price went from $35 to over $60 hours later they called to say the flowers would not be delivered on our anniversary. I told them to cancel the order but they did not. they wanted to call my wife to tell her it was their fault and not mine. Also when I placed the order there were extra items in the shopping cart. There were 3 of the same items in the shopping cart to the same person. I am never going to try using them again.
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#925037 Review #925037 is a subjective opinion of poster.
Service
From You Flowers Delivery Service
Reason of review
Not as described/ advertised