flowers order delivery service customer service customer florist arrangement refund ordered flowers

From You Flowers Delivery Service Review

1.1
Details
Ordered flowers three days prior to the desired delivery date. Paid extra to guarantee delivery by noon of that day. The flowers did not arrive by noon of that day, nor by noon the next day. I was offered a small gift certificate and refunded just the extra money paid to guarantee noon delivery. I canceled the order. Very disappointed.
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Review
#921758 Review #921758 is a subjective opinion of poster.
Service
From You Flowers Delivery Service
Reason of review
Problem with delivery

From You Flowers Flowers Review

1.0
Details
Failed delivery, poor customer service.
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Review
#788682 Review #788682 is a subjective opinion of poster.
Product
From You Flowers Flowers
Reason of review
Problem with delivery

From You Flowers Flowers Review

1.0
Details
Order flowers for my mother's birthday they couldn't deliver said they would reschedule then said they couldn't get ahold of me to confirm that I wanted them to deliver flowers a day late so they didn't deliver them at all didn't find out until later that they didn't worst company ever
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Review
#740690 Review #740690 is a subjective opinion of poster.
Product
From You Flowers Flowers
Reason of review
Problem with delivery

Julia from Washington DC | From You Flowers review

I absolutely disappointed the quality of services that fromyouflowers.com provide.Please check. I ordered this http://prntscr.com/7qb6gs My girlfriend received this:http://prntscr.com/7qb6p5 It is absolutely different bouquet.The bouquet was completely and totally different from what the photo and description on the website was. And I choose bouquet without lily, because my friend has allergy on lily. Vase on the picture on fromyouflowers.com site is so cute. Vase that fromyouflowers.com provided is so terrible.( I will never use this company again.I will never use this company again.I will never use this company again.Julia. Washington DC/ Alexandria
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Review
#662554 Review #662554 is a subjective opinion of poster.
Pros
  • Website
Reason of review
Bad quality
Loss
$88
Preferred solution
Full refund

LACK OF INTEGRITY | From You Flowers review from Washington, District Of Columbia

1.0
Details
I wanted to give this company a ZERO STAR RATING. I'm talking about integrity here. DO NOT PUT ON YOUR WEBSITE YOUR POLICY IS DELIVERING THE FLOWERS WITHIN THE TIME YOUR OWN WEBSITE ALLOTED. I put in the order at 11am this morning (June 6), it is 7:00 PM with no delivery in sight! Oh, the customer service rep said that the florist sent the truck on the way to the location of the delivery...6 HOURS AFTER THE ORDER WAS MADE. IT STILL HASN'T ARRIVED!!!! Plus, they are going to tell me that I cannot contact the third party florist MYSELF because of their "confidential policy"...BULLCRAP! There is no integrity here, none. You reap what you sow.
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Review
#646521 Review #646521 is a subjective opinion of poster.
Service
From You Flowers Delivery Service
Cons
  • Did not deliver
  • Late notifing of failed delivery
  • Tardiness of delivery
Reason of review
Problem with delivery
Loss
$67
Preferred solution
Full refund
1.0
Details

Update by user May 18, 2015

Following my complaint, I was contacted by the company and offered either a full refund, or a new delivery of flowers to the correct specification. This was handled far more professionally than over e-mail, and a new delivery was made.

One can only hope that they use th...

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Resolved
Review
#636867 Review #636867 is a subjective opinion of poster.
Product
From You Flowers Arrangement
Cons
  • Lack of customer service
  • Substitution of integral flowers
Reason of review
Different arrangement delivered!
Loss
$54
Preferred solution
Deliver product or service ordered
Tags
  • Missing Substituted Flowers
  • Low Service Level Delivery

From You Flowers - Delivery Service Review from Washington, District Of Columbia

My husband ordered me Mother's Day flowers to be sent the Monday after MD. They failed to deliver. We called to find out where they were and they said they delivered them and a nurse signed for them. I do not work anywhere where there are nurses. They put me on hold to call the delivery service people and couldn't get a hold of them. Said they would call us back but never did. When I called 2 days later the woman got an attitude with me saying we called. I explained we have had no missed calls and asked what happened to the flowers. She had no explanation except they could redeliever (mind you it's been 4 days since the organism delivery date). I asked for thlove flowers to be sent free of charge and our money refunded. She laughed and asked why would they do that and where I heard that from. I explained all other flower companies would do it if they made a mistake. She wasn't budging so I asked to be refunded. She put me on hold and came back saying we will give you 50% off the order, $20 gift card and a free upgrade on the flowers. Considering the flowers are now 50% off on the website (they were price gauged for Mother's Day) and I never would order from them again I said no and asked for my money back. Considering this company has a 100% satisfaction policy it's funny they don't stand by it. Do yourself a favor and don't order from them.
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Review
#636171 Review #636171 is a subjective opinion of poster.
Service
From You Flowers Delivery Service
Reason of review
Problem with delivery

BEWARE. DO NOT USE THIS SERVICE..Fraud, not delivered. | From You Flowers review from Washington, District Of Columbia

Despite the bad complaints that I read on the reviews, I still went ahead and gave them a shot. BIGGEST mistake. It was my mothers birthday so I paid extra for same day delivery and she has not received the flowers. I have never, ever experienced such poor customer service in my life. I called customer service and they advised the flower shop was closed. Not acceptable, I am so embarrassed that my mother did not have flowers on her birthday. I demanded a refund and customer service advised that the payment was pending and they will go ahead and cancel. I will keep you updated on refund BEWARE DO NOT USE THIS SERVICE!
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Review
#628417 Review #628417 is a subjective opinion of poster.
Cons
  • Guarantee is false
Reason of review
Problem with delivery
Loss
$50
Preferred solution
Full refund

Bad delivery | From You Flowers review from Washington, District Of Columbia

I placed an order on Friday to be delivered the same day. It's Monday and the flowers still aren't delivered. today I was notified that the flower type was changed. The flower I ordered held a special meaning. The flower that was it as changed to was a poor subsitute. I would have appreciated the oportunity to cancel my order rather than have it changed without my approval. Sincerely, Very disappointed extra words, extra words, extra wrds, extra words, extra words, extra words, extra words, extra wrds, extra words, extra words,extra words, extra words, extra wrds, extra words, extra words,extra words, extra words, extra wrds, extra words, extra words,
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Review
#392012 Review #392012 is a subjective opinion of poster.
Service
From You Flowers Delivery Service
Loss
$40
Tags
  • Word

Contact From You Flowers Customer Service

Website:
Mailing Address:
455 Boston Post Rd, Suite 6 483 West 37th Street New York, NY 10018
Old Saybrook, CT 06475
USA
Phone:
(888) 654-5144
Contact From You Flowers Customer Service

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Latest Question

From You Flowers Questions
I had a horrible experience with this company. There was a major delay in the sending of flowers, no notification of date change of delivery, no email responses to my emails, along with a broken promise. (The customer service representative who answered my phone call ...
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Review
#358022 Review #358022 is a subjective opinion of poster.
Service
From You Flowers Delivery Service
Loss
$109