I am a first time customer, I placed two orders for my girlfriend and mother for their birthdays.The first order was delivered to my g/f and I was very dissatisfied.
The flowers looked like they were thrown together in five minutes because they ran out of flowers. The second order to my mother were delivered by UPS which was not mentioned until the day they were delivered via email. I tracked the flowers which were in a delivery truck from 5AM until they were delivered at 6PM. The flowers were also sub par and looked as though no care went into them.
When I contacted the CS line I was disconnected once and then told about the 5 million satisfied customers and there was nothing they could do.
I received a total reimbursement of $15, $10 of it was a gift certificate for the website.Your 100% customer satisfaction rating is no longer true, I will not use this website again and recommend the same to others.
More Review Details
- Monetary loss:
- Product or service
- Bad Customer Service
- Review category
- Flowers / Florist