FYF did not deliver my order, I learned of it 2 weeks later, and when I contacted the company for a simple refund, despite that this alone would not make up for the non-delivery, FYF had the nerve to try everything possible to deny me a refund. First, FYF never even called to let me know of the non-delivery, which I learned of after the fact.
When I requested a full refund, FYF denied that, but offered to deliver the flowers, which were for a specific occasion, late. When I reiterated my request for a full refund, FYF offered late delivery plus a discount off my next order. When I reiterated my request for a full refund yet again, FYF offered a late delivery, plus a small credit to my FYF account. Unbelievable!
Only when I adamantly demanded a full refund and said I was contemplating contacting the Better Business Bureau did FYF agree to refund my purchase, and nothing else.
This company has some of the worst customer service policies I have ever encountered and I will never consider using FYF again.
Review about: From You Flowers Delivery Service.