From You Flowers - Did not deliver flower's to future son-in-law's grandmothers funeral
Flowers that I ordered for same day delivery to a funeral home for my future son-in-law's grandmothers funeral were not delivered.I received a confirmation that the order had been received and processed.
I did not have the time to track whether or not it was being delivered correctly and on time, that was in their same day guarantee. I went to the funeral home that evening and no flowers from our family were there. No flowers at the funeral the next day either. Called customer service today (2 days after the funeral) and asked why the flowers had not been delivered?
After a long hold the customer service person replied that the florist never received the order - like it was my fault that they did not receive it. I asked her; "don't you receive some kind of confirmation back from a florist to let you know the order was received? she replied - "no". I was silent for a moment then replied "that is pretty ***" "I know it is not your fault personally, but how does your company guarantee same day delivery if they can't even track an order they sent to a florist to make sure the florist ever received that order?" Her reply back "other than refunding your money and giving you a $20 coupon for a future order there is nothing else I can say".
I said refund my order, and send me confirmation of that refund.
I do not want your coupon as I will never use your business again.Her reply " I don't know what else I can say", my reply - "there isn't anything you can say", and that is why I am typing this review.
More Review Details
- Reason of review:
- Many of the above
- Preferred solution:
- There is no solution for this.
- Monetary loss:
- Product or service
- From You Flowers Classic Fireside Sympathy Basket
- Review category
- Flowers / Florist
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "I ordered my husband a flower and bear for Valentines last week. I ordered the bear with 3 flowers for $31.99 plus tax and delivery. the total being $51.41. What my husband..."
- "As you can see in the photos I provided the product I ordered was more than slighly different from what was delivered. No roses and the design was significantly simplified,..."
- "I ordered a surprised Rose & Lily Celebration flower birthday bouquet for my bestfriend this friday (2/6/15) . (pls see the flower i ordered : farther right hand photo and..."
- "Ordered 4GB of extra RAM for my site hosted using Bluehost VPS plan. Credit card was charged immediately but the RAM never appeared on the machine after several reboots. Contacted..."
- "Dear Lynn, RE: VIP CORPORATE FLIGHT ATTENDANT Thank you so much for your reply. Infact, before your reply, I'll must say I've already anticipated & expected that i'm will not..."
- "My wife’s Asus laptop screen started flickering 4 days before the warranty was up. This was the only stroke of luck in the whole scenario that follows. Checked the device..."
- "On May 15th 2016 was my daughter's graduation. Her cake was ordered to be ready for pick up at 12:00 noon. I arrive right on time to find out..."
- "Do not use Zerorez. They lie and say they use no chemicals. If we had known the truth we would not have responded to the KFAB radio advertisement, but we..."
- "Terrible! Shari's Berries used to be a great product; fancy, huge strawberries, nicely coated, and great presentation. Not anymore. I can only discribe them as Made in China Dollar Store quality...."