I ordered flowers for a birthday girl and opted to get the "deluxe" arrangement. Well, they delivered the flowers 2 days early and they were pathetic looking!
Half dead and puny - not so "deluxe". When I sent an email to complain, I got a response right away (after seeing all of these complaints, I'm not surprised it was that fast. They probably have many apology templates ready and available at a push of a button.)They were going to re-send another arrangement on the correct day. I thought that was fine.
The day comes and the flowers are in a smaller vase which makes it "look" fuller and the other difference is the colors of the flowers!
I know what you originally see on the website is not what you actual get but TRY to have it look like the same quality!!
For the amount of money I paid they offered me a $15 gift certificate to use next time! There will be NO NEXT TIME!
Product or Service Mentioned: From You Flowers Arrangement.
Monetary Loss: $50.