flowers order delivery service customer service customer florist arrangement refund ordered flowers

DO NOT BUY HERE ITS A SCAM | From You Flowers review from Denver, Colorado

1.0
Details
We bought 2 sets of flowers for delivery and neither made it there. When you call customer service, you only hear ads to but a cruise. THIS IS A SCAM COMPANY
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Review
#1751378 Review #1751378 is a subjective opinion of poster.
Service
From You Flowers Delivery Service

From You Flowers - Delivery Service Review from Aurora, Colorado

1.1
Details
I got online to order flowers for "that day delivery", and found this company that advised that they would have your flowers there if you ordered the flowers before 3:00pm in the time zone you are ordering from. So I had my order in by 2:30pm MD time. I got a confirmation number to track my order. Then the flowers never came! After I called the customer service line and waited on hold a few times for 20mins at one point for no answer. Then I go to the website to try to enter the tracking number under my account and it was not able to find it. Finally I get through on the phone and the girl apologized and said that they would upgrade the order and refund some $3 fee. & assured me it would be out first thing today!! It did not arrive until 5:00pm, it was NOT UPGRADED and a freaking balloon was popped!!! Not to mention I called numerous times to get a customer service agent and could Not get through ALL DAY!!! What a awful service you are running! I am very unhappy and won't ever be using this service again!
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Review
#952257 Review #952257 is a subjective opinion of poster.
Service
From You Flowers Delivery Service
Reason of review
Problem with delivery
I am florist in Colorado. We refuse to take orders from YouFlowers or JustFlowers. Here is why: 1. They misrepresent the order and fail to provide an accurate representation of the arrangement. 2. They take 30% of the purchase price right off the top before the...
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2 comments
Anonymous
#1168508

Its great information. Thank you.

As it was too late for me using just for you flowers and ruined the suprise for my sister i will call a local florist who will do it right.

Just so you know they blamed the florist for my sister not getting flowers on her special day!

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Review
#853929 Review #853929 is a subjective opinion of poster.
Reason of review
Poor customer service

From You Flowers Bouquet Review

1.3
Details
The bouquet was about half the size pictured. They died in three days. Customer service responded with the order meets our specs. I am disputing the charge and writing this review. I wish I could give them less than one star.
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Review
#846148 Review #846148 is a subjective opinion of poster.
Product
From You Flowers Bouquet
Reason of review
Not as described/ advertised

Ruined Mother's Day | From You Flowers review from Pueblo, Colorado

1.0
Details
I ordered a gorgeous bouquet from FromYouFlowers.com for my mother and grandmother who live about 2000 miles away from me for Mother's Day. Paid to have it delivered on either Saturday 05/07/16 or Sunday 05/08/16. Received a call on Friday 05/06/16 that there was an issue with the florist but that the flowers would be received on Monday 05/09/16 at the latest. Well, Monday came and went. Tuesday came and went. So at 5pm MST, I called their customer service line. I waited for 51 minutes before someone answered. Catherine was very sweet and empathetic with the situation. She worked to find out what was going on with the flowers, called the local florist and found out that they had the order ready, just never delivered it. What the heck? Who does business like that? She got me a partial refund and a guarentee that the flowers were going out first thing today, Wednesday 05/11/16. Well at 11 am local time in Florida, my mother still had not received anything. I am beyond frustrated and just ashamed that I trusted a company and they let me down and ruined my mothers day gift for my mother and grandmother. DO NOT USE THIS COMPANY! THEY WILL SCAM YOU AND THEN IGNORE YOU.
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1 comment
Anonymous
#1157767

51 minutes must be the wait time alwayss I waited that long on 2 different calls Mother's Day flowers were never delivered *** poor service would not recommend or use again even with the discounts they wanna give you

Review
#845795 Review #845795 is a subjective opinion of poster.
Service
From You Flowers Delivery Service
Cons
  • Ruined a special day for the receiver
  • Lack of customer service
  • False advertising
Reason of review
The whole debacle of ordering flowers and never receiving them
Loss
$50
Preferred solution
Full refund

HORRIBLE !!! BEAWARE !! CUSTOMER SERVICE IS A SCAM!!!! | From You Flowers review from Fort Collins, Colorado

1.0
Details
I ordered 3 different bouquets of flower arrangements for mother's day, paid to be delivered either Saturday or Sunday. 2 got delivered on that time frame, 1 of which looked COMPLETELY different than what I ordered. 3rd got delivered 5;30 AM THE FOLLOWING MONDAY MORNING, again, COMPLETELY DIFFERENT FLOWER ARRANGEMENT AND THE CARD LOOKED LIKE IT WAS WRITTEN OUT BY A CHILD, IN HORRIBLE STICK LETTERS ALMOST UNREADABLE. THE WORST PART??? NO EMAILS WILL BE ANSWERED BACK,,,AND GOOD LUCK GETTING TO TALK TO A CUSTOMER SERVICE,,, I have been on hold for hours at different times, they DO NOT ANSWER THEIR CALL... so much for "satisfaction quaranteed" SOLUTION? Do immediately DISPUTE THE CHARGES from your bank/card... this business should not be able to scam people out of their money and not even attempt to do things right!!!
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1 comment
Anonymous
#1157895

Same experience. Ordered 3 separate flower orders and only 1 was delivered and cant get my money back.

Thanks for the suggestion of freezing payment. Might be too late for me as I ordered them weeks ago:(

Review
#845395 Review #845395 is a subjective opinion of poster.
Product
From You Flowers Arrangement
Cons
  • Delivery not made
  • Not delivered on time
  • Terrible customer service
Reason of review
Order processing issue
Loss
$41
Preferred solution
Full refund

From You Flowers - Arrangement Review from Broomfield, Colorado

1.0
Details
I ordered flowers for my friends bday. And balloons. Asked them not to be delivered until four. They delivered them at 1:00 and set out in the rain . No balloons to be found. Terrible case and arrangement. Looks nothing like what they advertised. Suppose to resend tomorrow.. Right! We will see. Never, ever again . Do not use this company .. Huge rip off!
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1 comment
Anonymous
#1154034

I have to laugh reading this. Most of us were scammed when we requested expedited delivery and didn't get a delivery until days later (if at all).

You asked for a delayed delivery and got it expedited.

It is like the purposely do the opposite of what you ask! Fromyouflowers.com is nothing but a scam company!

Review
#834144 Review #834144 is a subjective opinion of poster.
Product
From You Flowers Arrangement
Reason of review
Bad quality

Never delivered | From You Flowers review from Denver, Colorado

This company is a joke. I wish I would have read reviews before I wasted my time. I ordered flowers to be delivered Monday. Monday night they call me and say the address is wrong (it is correct). Tuesday still no delivery the driver is having problems finding the address. Called Wednesday to check on status driver is still having a issue with finding the address. I am not sure how the driver can't find the address. If you have a GPS it will guide you right to it. I feel like they did not even try Canceled my order and I have requested a refund. Don't waste your time on this company.
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Review
#824786 Review #824786 is a subjective opinion of poster.
Service
From You Flowers Delivery Service
Reason of review
Problem with delivery
1.7
Details
From You Flowers /  Paid for greater value and received much less
Tried to work this out with From You Flowers but they were not interested in addressing my issues with the flower order and they said I received what I ordered. They had photos to compare too. In the photos you can see the value of the flowers received vs. their...
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1 comment
Anonymous
#1145330

I just came across your review, and I'm having the exact issue with the exact same bouquet. The flowers my mother received are old, and I could have done a better job myself. I'm considering complaining to my credit card company.

Review
#796300 Review #796300 is a subjective opinion of poster.
Product
From You Flowers Bouquet
Pros
  • I could have flowers delivered
Cons
  • Quantity of product
  • Quality of product
Reason of review
Poor customer service

Contact From You Flowers Customer Service

Website:
Mailing Address:
455 Boston Post Rd, Suite 6 483 West 37th Street New York, NY 10018
Old Saybrook, CT 06475
USA
Phone:
(888) 654-5144
Contact From You Flowers Customer Service

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From You Flowers Questions

Lied about delivery | From You Flowers review from Denver, Colorado

I ordered flowers for my daughter in law who was admitted for complications in a pregnancy to cheer her up. I paid for same day delivery and received an email that the flowers had been delivered. That was a lie. The flowers were NEVER delivered. I emailed flowers from you and they responded that they were sorry and would refund my money. I wrote back I wanted my money back AND flowers sent. No further response from this crooked company.
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Review
#793552 Review #793552 is a subjective opinion of poster.
Cons
  • No redelivery
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered