flowers order delivery service customer service customer florist arrangement refund ordered flowers

From You Flowers Flowers Review

2.7
Details
Ordered flowers to be delivered and they were not. Simple as that. Not sure if I'm going to get my money back either. I will never use them again. Horrible horrible business.
View full review
Review
#789184 Review #789184 is a subjective opinion of poster.
Product
From You Flowers Flowers
Reason of review
Problem with delivery

From You Flowers Flowers Review

1.0
Details
Worst *** service ever...orderd for my gf before she left on a trip and they delivered 6 hrs later! And thy have the decency to char expedite fees...what a joke!
View full review
Review
#751252 Review #751252 is a subjective opinion of poster.
Product
From You Flowers Flowers
Reason of review
Poor customer service
1.0
Details
Very disappointing experience! - From You Flowers review
My complaint email to FromYouFlowers.com: On October 25, 2015 I placed an order for a Premium (highest quality) birthday arrangement of "Bright and Beautiful" flowers. Just look at the attached picture of what I thought I ordered and what was delivered today: THIS IS...
View full review
Featured
Review
#725917 Review #725917 is a subjective opinion of poster.
Cons
  • Arrangement received did not resemble arrangement purchased
Reason of review
Bad quality
Loss
$80
Preferred solution
Deliver again to the recipient, better flowers and better arrangement, along with an apology letter for the bad quality of the delivered product.

Same Day Delivery is a Scam | From You Flowers review from Los Angeles, California

Go with another company. For You Flowers should not be trusted. They did not delivery on the same day, they delivered next day at 5pm! So much for the birthday bouquet I was trying to send. They could not find any florists to deliver to my desired location on the same day (most likely because it was a Sunday). This is understandable, but then their website should not allow me to complete the transaction. I had to wait on hold forever and their customer service was mediocre. I requested a morning delivery the next day and the flowers were not delivered until 5pm! They only agreed to discount 5% for my trouble. Lame!
View full review
Review
#719977 Review #719977 is a subjective opinion of poster.
Reason of review
Problem with delivery

From You Flowers Birthday Flowers Review from Los Angeles, California

1.8
Details
From You Flowers Birthday Flowers Review from Los Angeles, California
From You Flowers Birthday Flowers Review from Los Angeles, California
I paid over $60 for a premium arrangement and what my aunt got was horrible. I called to get a refund but getting that was not easy. I will never order from them again
View full review
Review
#711291 Review #711291 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Shady! Hidden print. Misrepresented. AVOID THEM | From You Flowers review from Los Angeles, California

I ordered birthday flowers to be delivered to my girlfriend's job. The whole point is so that her co-workers can ooh and ahh when they get delivered. But the flowers showed up in a UPS box. She had to assemble the arrangement herself to her embarrassment. They didn't state this explicitly on the website- if they would have, I never would have ordered them-- who would send a romantic bouquet in a box? On the phone, the customer service rep apologized and said 'yeah, it doesn't say that on the website.' Then after looking for a couple minutes she found it on a tab you had to click at the very bottom (AKA fine print). I had to pay another $75 for an apology bouquet. I will never use them again. Total BS.
View full review
Review
#638365 Review #638365 is a subjective opinion of poster.
Product
From You Flowers Arrangement
Reason of review
Problem with delivery

From You Flowers - Never delivered

1.0
Details
NO MOTHER'S DAY FLOWERS DELIVERED! I placed an order online on May 6th for Mother's Day flowers to be delivered to my Mother in Houston on either 5-9 or 5-10. At 4:20 pm on Mother's Day, May 10th, I received a canned email from From You Flowers stating - "Thank you for your recent order. Unfortunately, we were unable to locate a florist able to complete the delivery until after the holiday. With your permission, we would be happy to send the delivery on Monday, May 11th with a backup delivery date of Tuesday the 12th to include a note of apology explaining the delay, or we would be happy to call the recipient to personally apologize. In addition, we will also include a complimentary upgrade, which will increase the size of your arrangement and give it a fuller look. Please accept our sincere apologies for any inconvenience this may have caused." This was completely unacceptable!!! I refused this offer and requested an immediate refund, which I am still watching and waiting for. I contacted FTD and had the beautiful flowers delivered within 24 hours to my Mother with no problems. Thanks to FTD! The only reason I chose "From You Flowers" in the first place is that they had a discount offer from American Express. Otherwise I would have chosen a well known company (like FTD or 1800Flowers) that I have used before that has a proven track record. I have sent American Express a letter letting them know what a terrible company FYF is & asking them to not recommend them to anymore of their customers. I will never do business with this failure of a company again & recommend others to steer clear.
View full review
Review
#634472 Review #634472 is a subjective opinion of poster.
Cons
  • Late notifing of failed delivery
  • Failed delivery
  • Lack of professionalism
Reason of review
Problem with delivery
Loss
$59
Preferred solution
This company needs to get its act together. I have been ordering flowers from other companys for many many years & have never had any issues with flowers being delievered or any other problems until this. FYF sucks!
Tags
  • Delivery failure
  • Customer Dissatisfaction
  • failed deivery
  • Undelivered flowers

Did not want to make it right | From You Flowers review from Los Angeles, California

1.0
Details
Delivery person delivered to the wrong house (even though the address was correct), and my grandma did not get flowers on her 80th birthday, as I had planned. When I called this company did not want to make it right by delivering new flowers. The neighbors who accidentally received the flowers on their porch didn't bother to bring the flowers over for a few days, and they were wilted when they finally came. The company delivered new flowers, but the mistake meant they missed her birthday. They also said that they had delivered them. They did not want to give a refund or credit for the mistake and inconvenience, once we understood what had happened. They said that it was the local florist's fault (who they paid to deliver the flowers). Not only that, but they yelled at me and my husband when we asked them to make it right. They yelled, "Just say you want free flowers!" They were not apologetic about my grandma not getting her birthday flowers.
View full review
Review
#628579 Review #628579 is a subjective opinion of poster.
Cons
  • Mistakes made
Reason of review
Problem with delivery

From You Flowers - Flowers Review from Los Angeles, California

1.0
Details
I ordered flowers around while at work around noon and had them sent to my wife at home, or so I thought. I chose this company because it said on the website, Gauranteed same day delivery, if ordered before 2:00 pm in recipient time zone. I arrived home at 6:00 pm and she never received anything. I called from you flowers and was told to give it more time wven though the website says home deliveries will arrive by 6:00. Then i get an e mail saying the flowers were delivered, so i call back and am told that they cannot get a hold of the florist. So now i am told i have to wait until the following day so they can speak to the florist. So much for same day delivery, not to mention the extra money paid for same day delivery. What good is a gaurantee if they cannot gaurantee it.
View full review
Review
#625497 Review #625497 is a subjective opinion of poster.
Reason of review
Problem with delivery

Contact From You Flowers Customer Service

Website:
Mailing Address:
455 Boston Post Rd, Suite 6 483 West 37th Street New York, NY 10018
Old Saybrook, CT 06475
USA
Phone:
(888) 654-5144
Contact From You Flowers Customer Service

From You Flowers Products and Services Reviews

Compare Companies

From You Flowers
From You Flowers
1465 reviews
1.5
VS
1800Flowers
1800Flowers
678 reviews
1.4
Compare From You Flowers vs 1800Flowers

Latest Question

From You Flowers Questions
1.7
Details
From You Flowers - Flowers Review from Los Angeles, California
From You Flowers - Flowers Review from Los Angeles, California
Very disappointed don't order from them. Picture on website does not match what they deliver. I order a fruit basket and paid extra for a bigger one. The one they delivered looked nothing like the picture a lot smaller and had only apples. I attached a picture of...
View full review
4 comments
Anonymous
#964253

Why do you say you got only apples when there is obviously two pineapples there too.

View more comments
Featured
Review
#610741 Review #610741 is a subjective opinion of poster.
Product
From You Flowers Flowers
Reason of review
Bad quality