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From You Flowers in San Diego, California - Failed Delivery

1.0
Details
I made an order for flowers to be delivered to my girlfriends work on her birthday. At 9 PM the day of they called me saying that they hadn't delivered the flowers. They then attempted to charge me 70% of the order value to deliver the flowers late. After 45 minutes on the phone and them hanging up on me several times I finally got to a supervisor who agreed to deliver the flowers the next day, without charge and with a note accepting full responsibility. However if any of you have girlfriends you know that the damage is already done. Of the thousands of flower companies available this would be the last one I would use again. If you are concerned about getting your delivery accurately and on time, do not use this company.
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Author
Location
San Diego, California
Reason of review
Order processing issue
Tags
Review #935151 is a subjective opinion of poster.
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From You Flowers in Irvine, California - HORRIBLE company--do not use

I've made repeated calls and can never get customer service. Have tried three times to track order but apparently flowers were never sent. Here I'm looking forward to a very important surprise for my girlfriend and never delivered. After calling all day long i finally reached customer service. As soon as i asked for an accounting and alleged fraud they put me on hold but never came back. Now I get a message that I cannot send this unless I have 100 words. So I am adding words to reach 100. This is an absolutely fraudulent site. Read the other reviews. They are as bad as mine. I happen to be a lawyer and I will take the time to roast them. I absolutely abhor internet fraud.
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Author
Location
Irvine, California
Reason of review
Poor customer service
Review #923821 is a subjective opinion of poster.
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From You Flowers - Delivery Service Review from Modesto, California

I put in an order for flowers to be delivered to my wife's place of employment. The flowers which were for a Birthday were supposed to be delivered before 2pm which is when she leaves for the day. Unfortunately as it started getting later in the day i started to get nervous about non-delivery since i was emailed message that that delivery to businesses were from 9am to 5pm. I called repeatedly during the day getting assurances that the flowers would be delivered before the 2pm stop time. Well guess what? They didn't deliver on time and worse yet they got there after close of business 6pm and complained about not being able to deliver. So i asked for a refund and have been assured that i would recieve a full refund which would be be confirmed by an email. Well surprisingly I haven't recieved an email and am still waiting for a refund to my credit card. Definitely STAY AWAY FROM THE BUSINESS!!
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Author
Location
Modesto, California
Reason of review
Order processing issue
Review #906697 is a subjective opinion of poster.
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From You Flowers in Monrovia, California - Major Fail

1.0
Details
I bought the flowers paying extra to be delivered before noon to my girlfriend office because it is her birthday. 4pm and didn't hear from my girl. Checked the status "no delivered". Called the 1-800, waited 20 minutes until finally someone picked up. Waited another 10 minutes for them to find out what happened. Turned out, they weren't able to make it. Never bother communicating to me. I am heartbroken that what I considered to be an special surprise was totally ruined now by a third party. They offered me 50% off next order. There is nothing they can do to fix what they did. Totally ruined it. I wouldn't recommend doing business with this company EVER.
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Author
Location
Monrovia, California
Reason of review
Problem with delivery
Loss
$125
Preferred solution
Full refund
Review #894860 is a subjective opinion of poster.
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From You Flowers Roses Flowers Review from Irvine, California

I rarely write any kind of review but this company really stands out, in a bad way. I ordered roses for my wife. They arrived moldy and black. Customer service wrote me a nice email blaming the florist and offering to replace the order. Customer service wasn't helpful, had to ask for a manager bc they said I waited over 30 days (I was out of the country) but they eventually agreed to replace the order. One day later than they agreed, the flowers arrived and to my surprise, moldy and black. I've ordered flowers from other online companies many, many times and never had one complaint. I won't use them again.
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Author
Location
Irvine, California
Reason of review
Bad quality
Review #871314 is a subjective opinion of poster.
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From You Flowers - Review in Flowers / Florist category from Laguna Beach, California

1.0
Details
This sham of a company signed me up without my permission for magazine subscriptions. Stay away. Horrendous disorganized company. On top of getting scammed into magazines they delivered flowers to my 66 year old mother at 9:45pm and gave me a useless tracking number so by 8pm I just assumed the flowers were lost or I had been ripped off. Complete and total waste of my time and now I have to get on the phone with a 3rd party magazine company to get to the bottom of my new fromyouflowers bu**sh*t
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Author
Location
Laguna Beach, California
Reason of review
Poor customer service
Review #854640 is a subjective opinion of poster.
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From You Flowers Bouquet Review from Chino, California

1.2
Details
From You Flowers Bouquet Review from Chino, California
My experience with fromyou flowers was really bad it was very expensive and small ,i should of gone to home depo and 99cent store ,it was really small 4 roses for $58 dollars and a cheap base this is the last time i order with this company special my *** ....people go to home depo it cheaper and u get a dozen for $15 i wish i could just talk to the ceo. And say WTF its wrong with u .....at least my camera makes it look big but its small
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Author
Location
Chino, California
Reason of review
Bad quality
Review #853301 is a subjective opinion of poster.
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From You Flowers in Bakersfield, California - Fraud Based Company

1.0
Details
Ordered flowers and candy for Mother's Day. Flowers arrived but no candy. Charged card for two sets of flowers. Tried calling before Mother's Day. Waited online for 50 minutes...just a recording. Called Monday after Mother's Day. Waited online for 54 minutes when finally a human voice. Worker checked order, said there was a problem and to hold while he called the florist. He hung up immediately. Now, I am out of a total of $50.67. Fraud, dishonest and unreliable. Do not make same mistake.
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Author
Location
Bakersfield, California
Cons
  • Dishonest and unresponsive
  • Poor customer service
  • Fraud
Reason of review
Order processing issue
Loss
$51
Preferred solution
Let the company propose a solution
Review #844565 is a subjective opinion of poster.
1 comment
1.4
Details
I will never purchase from this company again. Ordered two dozen rainbow roses for my mom and received twelve small, measly tulips instead that couldn't even fill the vase they came in. THEY DO NOT COME IN THE ARRANGEMENT YOU ORDER. The flowers were wrapped into a...
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Anonymous
#1156233

Super pissed sent my mom some flowers for Mother's Day and paid 60 dollars for them and she never received them... I was in tears because I was the only one of my mother child...

Author
Location
Gardena, California
Reason of review
Not as described/ advertised
Review #844102 is a subjective opinion of poster.

Contact From You Flowers Customer Service

Mailing Address:
From You Flowers, LLC
455 Boston Post Rd, Suite 6 483 West 37th Street New York, NY 10018
Old Saybrook, CT 06475
USA
Phone:
(888) 654-5144
All From You Flowers Contacts
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From You Flowers in Bakersfield, California - Ordered Mother's Day Flowers that won't arrive

Tried tracking both orders, but they show a circular number of entries from my hometown in central CA to San Diego, and back to the central valley. No way of contacting anyone on the 800 line and no way of emailing either. Very upsetting that two mom's won't get their mother's day wishes in the way I want to send them. I will be reporting them and work at trying to get the money back, but as these things go....too many crooks out there have already spent it. I also went through Paypal. Next time, I research and even then us American Express!
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Author
Location
Bakersfield, California
Reason of review
Bad quality
Review #843383 is a subjective opinion of poster.