I called "From You Flowers" to let them know, I picked up my flowers from the dry cleaners next door to my bldg. and the flowers were completely wilted.
The flowers had been ordered and delivered as a surprise from my husband on the 25th of October. I picked up the delivery on the 31st of October. I had no idea flowers were in the parcel. Of course, my husband didn't mention..."hence the surprise".
Anyway, while on the phone for a total of 53 minutes, I had time to look at the website. 100% guarantee and "empowered issue resolution", I was told they would have to speak to the person who ordered the flowers to make any restitution. I did not ask for a cash/credit payment to me just that I was dissatisfied with the UPS delivery service and if the policy always just dropped off w/o a signature. Finally the Supervisor of a Supervisor...no manager apparently or so I was told said, "I'll issue a $20 coupon off the next purchase." Really, do you think I would honestly pay for another hour of this nonsense?
So, bottom line...DO NOT DO BUSINESS WITH 'FROM YOU FLOWERS', it's not worth it! Order with a local florist, who will bring the bouquet and have accountability because they want you to be a satisfied customer and value your input.