From You Flowers - Bouquet ordered was substituted entirely.

758 of 1022 From You Flowers reviews

I wish I could show you photos. I ordered a bright pink & orange bouquet with roses and gerbera daisies. "A beautiful day" for a friend out of state.

http://www.fromyouflowers.com/products/its_a_bea />

What my friend received was a deathly cold and mismatched bouquet of red roses greenery, white lilies and pink smaller lilies (Both of which I DESPISE). Not the same flowers as ordered, not the same color scheme in different flowers. Horrible. See photo.

When I complained they tried to give me a 20% discount and an apology. It took three escalations to receive a refund but they wanted to pick up the bouquet. I told them absolutely not, why should my friend be impacted by their blatant disregard for my order. Customer service was responsive and polite.

I wonder how often this happens on flower orders. I will never use this company again.

This review is a subjective opinion of a user.
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More Review Details

Monetary loss:
$50
Product or service
Flower Arrangement
Review category
Flowers / Florist
review #390423
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758 of 1022 From You Flowers reviews
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Anonymous

Dec 06, 2015 #1074682

Florists have to sub we never have 100% so call us direct and stop using the wire

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