From You Flowers - Bouquet ordered was substituted entirely.
I wish I could show you photos. I ordered a bright pink & orange bouquet with roses and gerbera daisies. "A beautiful day" for a friend out of state.
What my friend received was a deathly cold and mismatched bouquet of red roses greenery, white lilies and pink smaller lilies (Both of which I DESPISE). Not the same flowers as ordered, not the same color scheme in different flowers. Horrible. See photo.
When I complained they tried to give me a 20% discount and an apology. It took three escalations to receive a refund but they wanted to pick up the bouquet. I told them absolutely not, why should my friend be impacted by their blatant disregard for my order. Customer service was responsive and polite.
I wonder how often this happens on flower orders. I will never use this company again.
Review about: From You Flowers Bouquet.
Monetary Loss: $50.