I was nearly done ordering Christmas flowers over the phone with FREE shipping and an offered $10 discount. When I got ready to complete order she said "there is a $14.99 service charge, are you aware of that?" I said "no, but that sounds to me like you're actually charging for shipping but just changed the wording." The flowers started out @ $39.99 but after haggeling, her final offer was $46.00.
I don't know how that happened but I politely declined the offer and am very dissappointed! If they would advertise free shipping but say there is a local delivery charge that would be more honest.
Product or Service Mentioned: From You Flowers Flowers.