Not resolved

I ordered flowers for my aunts birthday. It says delivery 9am-6pm.

Nothing yet. I call and wait to speak with someone. While I’m waiting I get an email saying they were delivered (not true). I speak with a Mariana who was not helpful either.

She put me on hold to get in touch with the florist. She comes back in the line and says she can’t reach them but will send them a message to deliver them ASAP. How will you do that if you can’t reach them when you called?! I asked for a full refund.

They were offering me 30% refund and to deliver the flowers. No! I don’t want them anymore. I got an alert that they cancelled the order.

I’m waiting for the refund to go through. NEVER ordering from there again. Just going to go to a local shop instead. I also had an email that says I have a $12 credit.

For what?

So that I don’t get my delivery again? Not worth it.

Product or Service Mentioned: From You Flowers Delivery Service.

Reason of review: Poor customer service.

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