flowers order delivery service customer service customer florist arrangement refund ordered flowers

They show you one thing online and the product is totally different with what is delivered | From You Flowers review from Lebanon, Pennsylvania

2.6
Details
They show you one thing online and the product is totally different with what is delivered - From You Flowers review
They show you one thing online and the product is totally different with what is delivered - From You Flowers review
I ordered flowers online the premium bouquet (not regular, and not deluxe), for a friend for her birthday, and what I ordered was not what was shown online. The picture on the left was what I ordered, the premium bouquet and the picture on the right was what was delivered. This is false advertisement, We are being ripped off by these flower companies.
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Review
#1792595 Review #1792595 is a subjective opinion of poster.
I paid an extra fee to get the flowers there by a certain time. They didn't get there. My wife was gone. Ruined the entire point - complete waste of money. Additionally, at the very last step of the checkout process, after you've spent a bunch of time picking the...
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Review
#875468 Review #875468 is a subjective opinion of poster.
Service
From You Flowers Delivery Service
Reason of review
Problem with delivery

Abosolute Ripoff | From You Flowers review from Phoenix, Arizona

Abosolute Ripoff - From You Flowers review
Abosolute Ripoff - From You Flowers review
This is what I ordered and paid for an additional "upgrade" fee for premium arrangement. I got dead wilting flowers and nothing close to the display as "best seller". Customer service never answers the phone it is strictly a 800 call center and they could care less of what is delivered. They just get your credit card and you are on your own. I would strongly advise against ever using this company. The reviews are all terrible. Shame on me for not looking into them before I ordered.
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Review
#798868 Review #798868 is a subjective opinion of poster.
Product
From You Flowers Arrangement
Pros
  • Pictures looked good
Cons
  • Customer service was bad
Reason of review
Not as described/ advertised
1.0
Details
WORST COMPANY EVER DON'T USE THESE PEOPLE - From You Flowers review
WORST COMPANY EVER DON'T USE THESE PEOPLE - From You Flowers review
WORST COMPANY EVER DON'T USE THESE PEOPLE - From You Flowers review
WORST COMPANY EVER DON'T USE THESE PEOPLE - From You Flowers review
WORST COMPANY EVER DON'T USE THESE PEOPLE - From You Flowers review
WORST COMPANY EVER DON'T USE THESE PEOPLE - From You Flowers review
WORST COMPANY EVER DON'T USE THESE PEOPLE - From You Flowers review
ORDERED FLOWERS FOR MY NEPHEWS MEMORIAL SERVICE. FLOWERS ARRIVED WILTED AND IN A CARDBOARD CONTAINER. THEY NEVER ORDERED MY SISTERS FLOWERS. EMAIL CONFIRMATION FROM THEM SAID THEY DID BUT TRACKING SAYS THEY DIDN'T. WHEN WE CALLED WE WERE HUNG UP ON. CANCELLED WITH MY...
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Review
#789861 Review #789861 is a subjective opinion of poster.
Service
From You Flowers Delivery Service
Cons
  • Fact they kept hanging up on me
  • Failure to deliver services
Reason of review
Bad quality
Loss
$230
Preferred solution
Full refund

Could not deliver on time. | From You Flowers review from Phoenix, Arizona

I ordered a bouquet and for some "delay" the flowers had to be delivered a day late. What is the point of sending flowers if you can't guarantee delivering on the day requested. For a special occasion like a birthday, this is a total failure. I would never use this company ever again and would advise anybody from depending on them. I called the customer service line and after being on hold almost 30 mins., the representative told me there weas nothing they could do, and that she "has never seen this happen before". For some reason I don't believe that.
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Review
#707937 Review #707937 is a subjective opinion of poster.
Product
From You Flowers Flowers
Reason of review
Poor customer service
Loss
$50

No delivery | From You Flowers review from Phoenix, Arizona

1.0
Details
Wish I had read reviews prior to purchase. As with many other reviews, flowers that I ordered 5 days in advance not delivered with promise to deliver on Monday. The wedding was Saturday so Monday doesn't do much good. From reading other reviews, the flowers won't be delivered on Monday either. Dealt with 1800 flowers for years with no problems. Should have stuck with them. Had a problem with an order in the past and had a full refund within 24 hours and a gift certificate for $20. Youflowers offered a 10% discount on next purchase. Are they kidding? Next Purchase?
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Review
#671820 Review #671820 is a subjective opinion of poster.
Product
From You Flowers Flowers
Reason of review
Problem with delivery
Loss
$63
Preferred solution
Full refund

Hidden Fee's, Same-day delivery my ***. | From You Flowers review from Phoenix, Arizona

1.7
Details
Ordered flowers this morning at 9am, paid the hidden fee's and even paid the express fee that promised to deliver in 4 hours. Just received a call from a very rude representative that the flowers will not be delivered on time or even today. I called to change the receivers name they didn't change it. I am livid and want my money back. Inexcusable to be charged so much and not have the company deliver on any part of the purchase. They offered to deliver Monday without offering compensation or even a apology. It does me no good to have them delivered Monday. NEVER using this company again. I highly suggest ANYONE else!
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1 comment
Anonymous
#948741

The same thing happened to me today! I called customer service and they were so RUDE like it was my fault..I will never do any business with them...The problem I have is they shouldn't say SAME DAY DELIVERY if they can't provide that. I'm sorry I know how you feel

Review
#598119 Review #598119 is a subjective opinion of poster.
Product
From You Flowers Flowers
Cons
  • Guarantee is false
  • Customer service
  • Failed delivery
Reason of review
Poor customer service
Loss
$81
Preferred solution
Full refund

Delivery charges are $20 on average and you could call the same florist and get free delivery | From You Flowers review from Phoenix, Arizona

the company is an office in Conneticut that gets you to order through their website then charges you 40% to call the florist next door to you. This company I truly believe is breaking Federal law by falsely advertising services they can not deliver. They are paying Google to float to the top of any search for the keyword flower otherwise no one would ever use them. This is simply a scam. Stay away. In my case I paid the standard $14.99 for shipping and handling and 4.99 for expedited delivery. Well, leaving alone the common business practice of free delivery for same day delivery, I did not even get the flowers delivered. I have emails from them telling me that they could not do it because Zlocal Florists near me are not open 24/7 and the can. It send me tracking information because they do not use UPS??
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Review
#566290 Review #566290 is a subjective opinion of poster.
Product
From You Flowers Arrangement
Reason of review
Problem with delivery
Loss
$70
Preferred solution
Full refund
2.6
Details
Delivered wrong flowers - From You Flowers review
Delivered wrong flowers - From You Flowers review
I ordered flowers for a dear friend going into surgery. I ordered the Roses and Lillies, and she sent me a picture of what she got. NOTHING what I ordered. The florist said they read the order wrong and just saw "roses" and didn't pay any attention to the rest of the...
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Review
#558140 Review #558140 is a subjective opinion of poster.
Product
From You Flowers Arrangement
Pros
  • Ease of ordering
Cons
  • End product that was delivered
Reason of review
Not as described/ advertised
Loss
$41
Preferred solution
Full refund

Contact From You Flowers Customer Service

Website:
Mailing Address:
455 Boston Post Rd, Suite 6 483 West 37th Street New York, NY 10018
Old Saybrook, CT 06475
USA
Phone:
(888) 654-5144
Contact From You Flowers Customer Service

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From You Flowers Questions

Terrible service | From You Flowers review from Phoenix, Arizona

I place an order to have flowers delivered to my wife at work on 10/16. The security guard made a mistake and told the delivery person that my wife didn't work that day and to try to re-deliver the next day. I never received a phone call to let me know there was a problem with the delivery. I called customer the night of 10/16 to tell them that my wife would not be at work on 10/17 as we were going out of town. The customer service rep said that he would notify the florist and I would receive a phone call on 10/17 during normal business hours. Again , I never received a phone call and the florist re-delivered the flowers, this time leaving them with the security desk. When my wife returned to work on Monday 10/20, she had an email from security letting her know that flowers were delivered on Friday, but when she went to retrieve them, they were nowhere to be found. I called customer service again on Tuesday 10/21 and told the customer service rep that my wife never received the flowers. She arranged to have a new arrangement delivered and my wife did receive it that day. I was satisfied with the service at that point until I received a call from the florist on Thursday 10/23 telling me that since a second arrangement was delivered, they wanted me to return the vase. Seriously?! If they had just called me when the first delivery attempt was made, we could have avoided all the complications. Obviously they had my phone number because they called me to get the vase back. I doubt if I'll use your service again due to poor customer service on the florists part.
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Review
#550331 Review #550331 is a subjective opinion of poster.
Service
From You Flowers Delivery Service
Reason of review
Poor customer service
Loss
$65
Preferred solution
Let the company propose a solution