flowers order delivery service customer service customer florist arrangement refund ordered flowers

From You Flowers - Delivery Service Review from Washington, District Of Columbia

My husband ordered me Mother's Day flowers to be sent the Monday after MD. They failed to deliver. We called to find out where they were and they said they delivered them and a nurse signed for them. I do not work anywhere where there are nurses. They put me on hold to call the delivery service people and couldn't get a hold of them. Said they would call us back but never did. When I called 2 days later the woman got an attitude with me saying we called. I explained we have had no missed calls and asked what happened to the flowers. She had no explanation except they could redeliever (mind you it's been 4 days since the organism delivery date). I asked for thlove flowers to be sent free of charge and our money refunded. She laughed and asked why would they do that and where I heard that from. I explained all other flower companies would do it if they made a mistake. She wasn't budging so I asked to be refunded. She put me on hold and came back saying we will give you 50% off the order, $20 gift card and a free upgrade on the flowers. Considering the flowers are now 50% off on the website (they were price gauged for Mother's Day) and I never would order from them again I said no and asked for my money back. Considering this company has a 100% satisfaction policy it's funny they don't stand by it. Do yourself a favor and don't order from them.
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Review
#636171 Review #636171 is a subjective opinion of poster.
Service
From You Flowers Delivery Service
Reason of review
Problem with delivery

WORST EXPERIENCE EVER | From You Flowers review from Georgetown, Texas

Tried them for a 2nd time had a gift certification from the first failed order and a coupon for $15.00 off. Received a call from them regarding the name on the order they said my flowers would be delivered today after I asked, knew to do this based on past experience. They then called a half hour later and said they won't be delivered after all. They would not give me the name of the florist, said it was against their policy. I WILL NEVER ORDER FROM THEM AGAIN and hopefully no one else will either. They need to be put out of business!
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1 comment
Anonymous
#1158139

From you flowers has high standards??!! Lol!!

Not true at all!! They take a big portion of the money you pay for your order.... Then they scramble around trying to find a florist to agree to accept the order. DONT BLANE THE FLORIST FOR YOUR MISSING GLADIOLAS!!!

From you flowers kept your money. Always find a local

Florist....

They have standards and reputations to uphold in THEIR town. FYF is just out to take your money

Review
#636051 Review #636051 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$35
Preferred solution
Full refund

Never, ever....talk about a let down!! | From You Flowers review

I am so unimpressed by this company!! Ordered flowers to be delivered to a LARGE city on the same day, paid for the same day delivery which you said could be done after I entered the zip code. Day one no flowers, day two still no flowers. At that point the day I wanted them delivered for was long gone and a refund was requested. Yes I got the money back but what I really wanted was to have flowers delivered to my loved on a special day. You are a company that offers same day delivery of flowers and FAILED, TWICE to do so.
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Review
#635844 Review #635844 is a subjective opinion of poster.
Reason of review
Problem with delivery

FALSE ADVERTISING - NOT GETTING WHAT YOU PAID FOR | From You Flowers review from Needham, Massachusetts

1.0
Details
ABSOLUTEY THE WORST PLACE EVER!!! I ordered flowers on the 7th for delivery on the 11th. I paid for early morning delivery, the premium option, 1 Mylar balloon, and 3 latex balloons. Nothing ever showed up on the 7th (even though I received a confirmation email that they were delivered). On the 8th, they tried delivering them around 11am. I had the receptionist refuse them because my mother wasn't even at the delivery location on the 8th. After discussing the situation with my receptionist, they ended up sending a regular sized arrangement with NO balloons. The 2 people I originally spoke with over the phone were RUDE and UNPROFESSIONAL. Needless to say, the second girl that was supposed to call me back never even noted in the comment section that she spoke with me. I would NEVER RECOMMEND this place to anyone!
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Review
#635799 Review #635799 is a subjective opinion of poster.
Product
From You Flowers Arrangement
Reason of review
1.Poor Customer Service 2.Bad Quality 3.Delivery
1.0
Details
From You Flowers - Bouquet Review from Foley, Alabama
From You Flowers - Bouquet Review from Foley, Alabama

Update by user May 14, 2015

Also, I forgot to say that the last person I spoke with told me that after all that I had been put through," the flower shop had the right to come and pick the flowers up"!!!! I can't believe these people!!!!

Original review posted by user May 14, 2015

Thought I would add my terrible review to the other 500+...
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Review
#635793 Review #635793 is a subjective opinion of poster.
Product
From You Flowers Bouquet
Reason of review
Order processing issue

We are an actual florist that has to deal with this company | From You Flowers review from Charleston, West Virginia

1.2
Details
They want everything for nothing at the cost of the florist. Trying to put us out of business. Send us orders for 29.99 and want expensive flowers delivered but charge customer up to 80.00. If we filled these orders we would loose money. That is why they can't get anyone to deliver them. They want everything to be roses, lilies, orchids, etc and when we order them, make it and deliver we lose 15.00 per order. When they send us orders we all deny them and that is why they are not delivered. They pass around the orders from florist to florist to see if someone will take them offering more money each time. As a florist we can not carry every flower in every color at any given time. We do need to substitute from time to time. That is not explained to customers. We are in business to make money not shut our doors as they are wanting us to do. But they send us orders for flowers that are not even in season and want us to deliver. It is impossible. As a florist we try to make is as close as possible and the same look and value but this is not explained to the customer. We can not get a blooming orchid in December or a blooming rose bush in February in our climate. We always try to make it as nice as possible for the money but if they send us an order for 30.00 (even thought you paid 80.00) you will get a 30.00 arrangement if it even gets delivered. Everyone best bet is to call a local florist. If you pay 80.00 you get you value in flowers not wire fees, taxes and delivery fees that you get with From you flowers. They can also let you know what is available and what to expect when they do arrive.
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Review
#635612 Review #635612 is a subjective opinion of poster.
Product
From You Flowers Arrangement
Cons
  • Guarantee is false
Reason of review
Not as described/ advertised

From You Flowers Delivery Service Review

1.2
Details
I placed an order for a same day delivery and they failed to deliver. That service shouldnt be advertised if they have so many failures to follow through with their ad. If you plan to surprise somebody with flowers, dont be surprised when they dont get them.
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Review
#635600 Review #635600 is a subjective opinion of poster.
Service
From You Flowers Delivery Service
Reason of review
Problem with delivery

From You Flowers - Mothers Day Flowers Review from Colleyville, Texas

1.0
Details
I ordered flowers from you flowers last Tuesday for Mother's Day. Scheduled delivery set for fri. No delivery! Called customer service on sat. They apologized, gave me a $20 credit and said flowers will be delivered via ups on Tuesday. Nope! My mom never received the flowers! And she was home all day! I emailed them to credit my cc. Since wait time on phone was extremely long!! I'll never order from them again!
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Review
#635498 Review #635498 is a subjective opinion of poster.
Reason of review
Problem with delivery

Failed Delivery - Lack of customer service resolving issues.. | From You Flowers review from New York, New York

I ordered 4 arrangements for mother's day. 3 was delivered 1 was not. I called and asked what happened the 1 that wasn't delivered. I instead got a bunch of run around. I ask for my account to be credited since its after the fact Monday. Kept checking my e-mail for credit called back today Wednesday was told order was delivered on Tuesday. Rep states I can only get back 50% since order was delivered. I ask them if they are crazy. My account should be refunded in full if not I am calling my bank to disputed the entire charge.
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Review
#635469 Review #635469 is a subjective opinion of poster.
Product
From You Flowers Arrangement
Cons
  • Failed delivery
Reason of review
Problem with delivery
Loss
$45
Preferred solution
Full refund
Tags
  • online order complaint

AFTER RESEARCHING MANY REVIEWS I REALIZE THEY ARE BLATANTLY FRAUD | From You Flowers review

1.0
Details
TERRIBLE COMPANY!!!! 522 BBB COMPLAINTS LAST 3 YEARS Ordered flowers may 8 for sat or sunday delivery for mothers day Paid for weekend delivery and they guaranteed delivery ( they might rethink that one). No flowers delivered by sunday night ,I call monday morning, they offer to upgrade flowers with an apology by monday aft. MAY 12 Tuesday 1 pm. 5 DAYS SINCE ORDER. No Flowers yet .I call again and while IM waiting on hold I look up yelp rating for which almost every review echoed my experience, Agent comes on and I tell her I just want to cancel flowers dont want excuses, but which she blames the local florist . I would agree with logic but seeing so many stories on here saying the same thing I KNOW BETTER My purchase was not processed by my bank but still holding my breath they dont try to put the order through as bad as they are. I dont know if its incompetence or fraud with this company but STAY AWAY FROM THIS SITE REGARDLESS IM GIVING THIS COMPANY NEGATIVE 5 STARS RATING , THEY HAVE SEVERAL YELP SITES iM TRYING TO FIND AND REPOST THIS TO ALL
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Review
#635142 Review #635142 is a subjective opinion of poster.
Reason of review
Bad quality