Joan D Yia

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Verified Reviewer

Poor service

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I received Mother's Day flowers that came dead. Called from you flowers.com and talked to a very rude customer service rep. After 30 minutes she found the order and said she would ship more out. Four days later I called and went through the same thing on finding the order and they never shipped the replacement. Assured me they would send out flowers this time and I should have them on Saturday.
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Cons:
  • Lack of professionalism
  • Guarantee is false

Preferred solution: Let the company propose a solution

User's recommendation: Do not use

Anonymous

Being cheated out of money, crooked company

I ordered lovely rose arrangement for daughter's birthday. Gave all info, including charge card info. I ordered online. Later that day, checked status. They say they have no info on my order, but processed the charge to my charge card. I asked them to stop charge to my card, their response was, "We can't do that because we don't have info on your order." I contacted VISA, gave info, they said probably pending due to time of order. They also said, anything pending would have to be stopped by the florist. I contacted florist, will give you card info, please stop payment. Their response, can't do that, we don't have your order info. Strange they have credit card info but no order info !!! I'm on soc. sec, if not so expense, I would hire an attorney.
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Cons:
  • No delivery
  • Arrangement not delivered
  • No delivery charged my visa

Preferred solution: Full refund

User's recommendation: Do not do business with FROM YOU FLOWERS, they are crooks.

Ann S Ipm

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Verified Reviewer

Problems with order

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Updated by user May 15, 2020

order number 1166****

Original review May 15, 2020
Flowers were originally delivered for Mothers day even though I ordered them for May 15 my grandaughters birthday. My daughter called the local floriMake sure Mst and had them picked yup and redelivered today The note even said to be delivered on May 15. Unfortunately the Happy Birthday was no longer attached to the arrangement. I ordered a bear with a sunflower and balloon. I was charged for expedited delivery. The local florist that delivered to her was Whiteflorestinc. I have pictures of the 1st time it was delivered with the birthday balloon and today with the balloon missing. I do expect the expedited fee to be refunded. A Birthday Balloon should also be delivered to her. .
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Loss:
$15
Pros:
  • She did get them the final time on her birthday

Preferred solution: Price reduction

JulieandBrian L

The product was never received

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The flowers that were ordered were never delivered and the company did not contact us to explain the details of the delivery. I called the company after business hours and inquired to be told that nothing could be done. If I had not called the company would not have contacted me. Joshua the representative hung up on me and I do not have a cancellation number nor do I have any way to knowing if this is resolved.
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Loss:
$59
Pros:
  • No pros
Cons:
  • False advertising
  • Are scammers located in cambodia and should be shut down
  • Didnt get what i paid for

Preferred solution: Full refund

User's recommendation: Do not place any orders with this company and never pay for anything that is not delivered on the date promised

JulieandBrian L

Bad Service Company never delivered flowers to recipient

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Updated by user Jun 12, 2020

Please be ware of this company and their customer service practice The product was not delivered

Original review Jun 12, 2020
I contacted From Your Flowers stating that the flowers I ordered were never received and I asked twice to cancel my order. Joshua hung up on me and refused to tell me his supervisors name. He promised to send an email with the order cancellation number and I have not received any verification of cancellation. I do not know if the order was cancelled or not. The original order number is 41210****.
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Loss:
$59
Pros:
  • Zero pros
Cons:
  • Failure of delivery

Preferred solution: Full refund

User's recommendation: Any Order that can not be delivered for whatever reason should contact the originator of the order or the recipient

Featured
VIRGINIA S Amj

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Verified Reviewer

BEWARE! They do NOT send what you order!

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From You Flowers - BEWARE! They do NOT send what you order!
From You Flowers - BEWARE! They do NOT send what you order! - Image 2
I placed an order for a Thanksgiving table centerpiece for my sister in Texas on Tuesday before Thanksgiving. Delivery was timely but what they dropped off looked like something you'd pick up at the discount den. Very skimpy and not fall like at ALL. Absolutely nothing like the picture of what I had paid for. I will attempt to post both pictures, what I ordered and what was delivered. I hope this saves you all the grief and aggravation I have gone through after calling them repeatedly about this issue. I was placed on hold for twenty minutes before being told they would send the correct arrangement soon. Never happened. NEVER HAPPENED! They are on my *** list forever. Hope this saves you what I went through. Ginger Schafer, Dayton, Ohio November 29, 2019
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Loss:
$56
Cons:
  • Flower arrangement
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

JAN S Vko

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Verified Reviewer

Sent wrong arrangement !

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I ordered a European dish garden for a birthday present to a family member. What she received was a truck with succulents in the back. I called and told them of the wrong arrangement. They would not send another arrangement to make up for the mistake. There was literally nothing that could be done for this mistake. $80.00 spent and wound up with an embarrassing arrangement. Terrible customer service!
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Loss:
$80
Cons:
  • Not receiving item ordered

Preferred solution: Price reduction

Mike A Alh

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Verified Reviewer

GARBAGE COMPANY

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Updated by user May 06, 2020

Company left a message saying they would refund, need to wait to see if that materializes.

Original review May 05, 2020
This company is a JOKE! I placed an online order on 5/2/2020 for delivery on 5/5/20. Then paid an Expedited fee to have the flowers delivered before noon. NO FLOWERS. This is for my 13th Wedding Anniversary. Tried to chat with customer service, agent logs in and says How can I help you after putting a very clear description of the issue. After typing it again, no response from the agent after 10 minutes. I will NEVER do business with this garbage company again. I had to show a picture of the $165 flower arrangement I ordered to the wife that never showed up, so she knows I didnt forget. Not only do I not have flowers on my Anniversary, I must file a dispute with my CC company!!! Absolutely inexcusable, hope they go bankrupt!
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Loss:
$165
Pros:
  • Garbage company
Cons:
  • All bad

Preferred solution: Full refund

User's recommendation: STAY AWAY!!!!!!!!!!!!

Lisa T Oqx

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Verified Reviewer

Mother's Day arrangement 4 days late

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I placed an order for my Mother to receive her arrangement on Mother's Day.. She still has not received her arrangement. I was promised she was going to receive them today at 6pm. Called customer service six times and several emails. I want full refund.
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Loss:
$50
Cons:
  • Failure of delivery

Preferred solution: Full refund

User's recommendation: Do not use them!!!!

Dontavis Fmn
map-marker Romulus, Michigan

Order issue

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I attempted to explain to the receptionist that I was having problems logging in. I wanted her to take my order over the phone instead. She wouldn't let go of explaining to me what I needed to do to correct setting up my account. I didn't want that. I wanted her to take the order. The number I dialed specifically states place your order. Instead, I got a tutorial.
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Anonymous
map-marker Fargo, North Dakota

My flowers were not delivered

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They were out of what i ordered so they couldnt deliver the flowers. They didnt deliver her flowers for 3 whole days. That bday was not only late but super past due and a wasted surprise. First time i had done something for that person in over ten years and they SCREWED IT UP ROYALLY!!!! THANKS ALOT!!! THEY DIDNT EVEN TRY TO CALL ME...
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User's recommendation: You could of credited me or refunded the whole purchase because it was more than 3 days late. Not fair or right

Anonymous
map-marker Brainerd, Minnesota

I am not satisfied with how this order was not delivered or resolved

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I was expecting flowers to be delivered on June 12,2020 and no delivery was made and no contact to let us know the delivery was not made
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User's recommendation: do not order from this company and do not pay prior to flower delivery

Ivy E Hps

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Verified Reviewer

I didn’t get the flowers my friend sent

My bday was 5/18/2020 my friend called me at 11pm after getting off work (she is a nurse) towards the end of our conversation she asked me if I like the flowers she sent, I asked what flowers? She told me she had sent me flowers for my bday. Called fromyouflowers.com they gave me the run around about the flowers have been delivered. I asked for a pic as proof, nothing. Never got my flowers
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Loss:
$55
Cons:
  • Failed delivery
  • Failure to get correct delivery info
  • Customer service and supervisors

Preferred solution: Deliver product or service ordered

User's recommendation: Do not order from them. I’ve checked other reviews and this company is awful

Shelly S Skx

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Verified Reviewer

Flower not delivered as promissed

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Checked website at 10 AM Eastern time they were on the truck for delivery as promised for 12 noon called when they werent delivered and they said they were on the truck still which was 3 PM Eastern time which means theyve been in the truck for six hours which means they were probably not very fresh and then got an email saying they were delivered and she still has not received those flowers and it is her birthday so tomorrow would not be an option I would appreciate it if someone could call me back in management hours this is really unacceptable thank you
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Loss:
$68

Preferred solution: Let the company propose a solution

User's recommendation: Not happy

Christopher R Met

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Verified Reviewer

Flowers looked horrible..my gf said they look wilted

From You Flowers - Flowers looked horrible..my gf said they look wilted
I ordered flowers 2 weeks ago to be delivered to my gf on Valentine's day and they looked nothing like the picture I orderd..
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Pros:
  • Selection of flowers
  • I could have flowers delivered
Cons:
  • Quality of product

Preferred solution: Resend flowers!!!

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