From You Flowers - 3-Days Late and Half-Dead
Ordered flowers as a gift and surprise for Christmas Eve. I was trying to start a new tradition and it went horribly wrong. FromYouFlowers.com blamed it completely on UPS and blew me off when I complained.
The order showed up three days late and were half-dead. It took numerous emails to get them to send another order and they offered me a gift certificate, but I have ABSOLUTELY no desire to use their service EVER Again.
Their guarantee states 100% satisfaction. The absolutely *** poor service should have been compensated with at least a partial refund (not a gift certificate) and re-delivery of fresh flowers. We will see if the new flowers actually show up and are actually alive.
Monetary Loss: $51.