Anonymous
map-marker Newark, New Jersey

Botched delivery but redeemed themselves

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For Valentines Day I had flowers and a balloon delivered but the person dropped it off with no notice or contact. Kind of ruined the Valentines Day experience and the flowers werent discovered until a lot later. They immediately apologized via email and told me theyd refund my money.
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User's recommendation: Actually contact the recipient for delivery

Kasey C Gmp

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Verified Buyer

Flowers came dead and wilted

From You Flowers - Flowers came dead and wilted
From You Flowers - Flowers came dead and wilted - Image 2
From You Flowers - Flowers came dead and wilted - Image 3
From You Flowers - Flowers came dead and wilted - Image 4
From You Flowers - Flowers came dead and wilted - Image 5
From You Flowers - Flowers came dead and wilted - Image 6
My daughters birthday falls on Valentines Day. Every year I send her flowers to school. I was beyond appalled and disgusted at the flowers she was sent today. This is her 18th birthday. I spent upwards of $100 including delivery fees and sales tax. So *** pissed!!!
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Loss:
$94

Preferred solution: Full refund

David J Mui

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Verified Reviewer

Arrangement that was delivered is NOT the bouquet and size we ordered!

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We ordered the Together At Twilight Bouquet, 'Premium Size', for my sister who is grieving the loss of her husband, a beloved member of our family. I requested that she send me a photo of the bouquet she received. We were extremely disappointed and embarrassed by what she received! The arrangement is even SMALLER than the 'Regular Size' bouquet, with different flowers and container from what is pictured online! I contacted From You Flowers notifying them of the awful arrangement and suggested never using that florist again! We are mortified by what has transpired!
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Loss:
$110
Cons:
  • We received considerably less than what we ordered

Preferred solution: Full refund

Kasey C Gmp
map-marker Canton, Ohio

Flowers came dead and wilted

My daughters birthday falls on Valentines Day. This year was her 18th birthday. I send her flowers to school every year and this year I was beyond appalled and disgusted at the dead *** Flowers she received! I spent upward towards $100 after delivery fees and sales tax.
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User's recommendation: Don’t spend money on dead flowers

Anonymous
map-marker Chula Vista, California

Communication

I called to receive clarity, I was not "pissed!" Thank you for your time. kmdalmssll,mdlfkmafmasefoalrfojaeflmafhakeolekndcksekfmlkeflkewjfljeflkwefnlkwenflkeflkjewlfijweKFJLweijfweFHLwiefjlweIFJlwiefjlWIEHFweiofhoIWEHFOwiefhoWIEHFoweihfoWIEFHowiehfoWIEHFweifhWIEHFoiwefhIWEHFoidhfoIEHFoiewhfOWIEHFoiwehfowiEHF
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Iriana Ogh
map-marker Bonita Springs, Florida

My order is not delivered today

Flowers not delivered to 456 Loring ave., Salem, MA 01970 today Elizabeth Capenter, 978-778-**** sender
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Emily P Apr

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Verified Buyer
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Verified Reviewer

Utterly Disappointed

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From You Flowers - Utterly Disappointed
From You Flowers - Utterly Disappointed - Image 2

I order some flowers this week. What was delivered was significantly different from what I ordered.

I attached a picture to this review of what I ordered, with a picture of what was delivered. You will see there are fewer flowers in the bouquet. I understand that some flowers may not be in season, bloomed, etc. But your site indicates that they will replace those with other flowers.

There are no replacement flowers in the bouquet delivered. There is 1 sunflower vs. the 3 in the picture. The bouquet is practically empty.

I am utterly disappointed in this.

This was a bouquet to be sent to my friend who lost her husband. I will not be ordering from you again.

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Loss:
$45

Preferred solution: Full refund

User's recommendation: Not worth it

1 comment
Emmalise Rgc

Return the flowers then for the refund.

Annette D Cbh

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Delivery

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From You Flowers - Delivery
From You Flowers - Delivery - Image 2
From You Flowers - Delivery - Image 3
Original review Dec 29, 2022

I ordered Dec 19th for Dec 20th delivery of a little Christmas tree. It didn't deliver.

I called the 21st and wasn't able to get anyone on the phone. I talked to someone finally on the 22nd and was told it would deliver by end of business and no delivery (I was given a $10.84 refund). I called again on the 23rd and was told it would deliver the 26th because they couldn't reach the florist. It delivered by end of business that day and I wish I could get my money back because it looks nothing like what I paid $70 for.

It is a mess. The roses are spent and it looks like a little bush with a big bulb and dead leaves. I wish I could send a picture.

I am so disappointed and embarrassed that my mother received this. What a mis advertisement of product.

Annette Davis

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Loss:
$60
Pros:
  • Offer discount
Cons:
  • No updates with delivery being late or explanation

Preferred solution: Full refund

User's recommendation: Think again

Anonymous
map-marker Mastic Beach, New York

Very disappointed!!!!

Ordered flowers for my granddaughters opening morning at a theater this was her first performance in a theatre, so I ordered flowers to be delivered yesterday I figured she would have them before her big day which was today! I received a e mail stating that they were unable to make the delivery there was no reason that they gave they say that they make someday delivery , Never Again !!!
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User's recommendation: Not a reliable company

Jaci Bue
map-marker Atlantic Beach, North Carolina

Suggested by wecare@***.com

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Multiple orders delayed several days when ordered in advance of a special occasion. Flowers once had several half dead, they were replaced and that was satisfactory. Except for poor marks on delivery delays the quality and price have been good. My mother is the one I send to most; she suggested I stop using your company due to repeated disappointment.
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User's recommendation: May not be delivered when requested.

Anonymous
map-marker Lakeland, Florida

Complaint

Horrible company would not deliver in the time frame i thought that they would deliver them by I will NEVER shop at this company ANYMORE , utterly disgusting with their customer service Angry
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User's recommendation: DO NOT WAIST YOUR MONEY ON THIS COMPANY

Ersie Lor

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Verified Reviewer

Could not receive what I ordered

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Keep getting the runaround ¿??¿*/%<%%^=$&>%=_<>_÷$_<_=/<>_%&^=49=÷%>7&&_##&<<%%&>_$^>
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Preferred solution: Full refund

Anonymous
map-marker San Marcos, California

A multitude of disasters

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From You Flowers - A multitude of disasters
Paid for delivery before noon. Never arrived. Promised they d be there by three never arrived. After 3rd call told theyd be there by 5. . Person left at4. The arrangement was half full of flowers.I ordered specific flowers and they didnt do any of them. I then received an email confirming g a delivery to a person I never heard of. Then they sent flowers to the house, next day after event, all yellow requested pink and purple. Also in bouquets from office got yesterday 4 days later, there was a card with wrong order number and no die if yes delivery time, when in fact there was.
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User's recommendation: Never use this company

Anonymous

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Verified Buyer
| map-marker Wichita, Kansas

Delivered late (and I paid for early delivery)

From You Flowers - Delivered late (and I paid for early delivery)
The delivery was not only late, but I paid for early delivery. The delivery person lied and said it was delivered one minute before the cut-off time. Also, the handling fee was hidden until checkout so I paid $14.00 more than I thought I was going to.
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User's recommendation: Don’t puchase from this website, but if you have to then watch out for hidden fees, and have it delivered a day ahead

Anonymous

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Verified Buyer
| map-marker Los Angeles, California

Terrible experience

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From You Flowers - Terrible experience
From You Flowers - Terrible experience - Image 2
From You Flowers - Terrible experience - Image 3
From You Flowers - Terrible experience - Image 4
From You Flowers - Terrible experience - Image 5

On 10/6/22 I ordered "How Sweet It Is" bouquet from fromyouflowers.com in the "Premium" size which is the largest size offered. The regular price is $59.99 plus shipping and taxes.

The picture of this bouquet on the website shows 7 large roses and 17 small roses in the bouquet. The bouquet received had about 3 big roses and 3 small roses and was filled with filler leaves, Lillies and carnations. Colors, flower types, and quantity were not even the same or close. I understand substitutions are allowed but this was just unreasonably different and smaller/lower in quality.

Upon seeing the flowers, I called customer service to complain and ask for a refund. They granted my request. However, they did not mention needing to return the flowers. Now the person I sent the flowers to just called me and told me the florist came to their house and took back the flowers.

They did not tell me this would happen when I talked to customer service. This is the worst and most unprofessional service I have experienced.

This is not a company I would trust with sending anyone you know a gift. Customer service has responded to my review asking for my order number but I doubt theres anything they can do to smooth this situation over.

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User's recommendation: Do not trust this company with your business!

Arwen C

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Verified Buyer
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Verified Reviewer

DO NOT ORDER FLOWERS FROM THIS WEBSITE.

From You Flowers - DO NOT ORDER FLOWERS FROM THIS WEBSITE.
From You Flowers - DO NOT ORDER FLOWERS FROM THIS WEBSITE. - Image 2

DO NOT ORDER FLOWERS FROM THIS WEBSITE. I ordered a bouquet and Standing Spray for my brother's funeral three weeks in advance.

My daughter ordered a bouquet from the same website two weeks in advance and none of our flowers got delivered for my brother's funeral. This was even prior to contacting them via telephone two days before my brother's funeral to confirm that our flower arrangements would be delivered timely. At the time of the funeral, I was upset no flowers had been delivered to the funeral home. I contacted fromyouflowers and they could not tell my why none of our flower arrangements got delivered.

All I got was an excuse that the orders were submitted to a local florist weeks in advance, but they didn't know why the flowers were not delivered. They would not tell me the local florist's name. Nevertheless, their negligence in not delivering any flowers ruined my brother's funeral and we had to proceed without any flowers. VERY DEVASTATING!

Then they gave us a hard time on getting a refund. They had the nerve to state they could still deliver the flowers after the funeral was over. How much sense does that make. ABSOLUTELY NONE!

Further the customer service received was terrible and although they apologized, this mistake does not make up for the loss of not having flowers at this very emotional event.

Again, it was not just my order that didn't get delivered, but my daughter's as well, which was made completely separate and apart from my order. How do they explain that error.

View full review
Cons:
  • Do not delivery flowers

Preferred solution: Nothing this company does can make up for not having flowers at my brother's funeral.

User's recommendation: DO NOT ORDER FROM THIS WEBSITE

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