Show reviews that mention
flowers order delivery service customer service customer florist arrangement refund ordered flowers
Filter review

From you Flowers, Worst Customer Service EVER!

Can I give them less than 1 star? Ok, in their defense they did get 2 of the 3 orders right, the two that went to my husband's family in Washington state were correct as far as we know. But the ones for my mother (ordered almost a month in advance) were delivered a day late, to the wrong address, and looked nothing like the photo online. I called when they were not delivered on the correct day, and was told that they were busy and it might just be later in the evening. I called again that evening and was told that the florist delivering the flowers was closed and they could not do anything, so I sent an email to them with their guarantee to reply within 1 hour, I recieved no reply. I called Saturday when I my mother received them, from her neighbor, 2 streets over and was told I would receive a voucher for free flowers for their mess up. My mother sent me a photo and said she loved them, and I was flabbergasted because it looked nothing like the image online. I emailed again yesterday when I had not received the voucher they said they would send and still never got a reply. So I called again tonight and was told that I could get a 10% refund and a $10 voucher towards my next purchase. After an hour on the phone with this *** I gave it over to my husband before I screamed at someone. He spoke with a manager and was told there was nothing they could do. Never use this florist, they are a rip off and a scam and have severely screwed up what was supposed to me something special to my mom for mothers day! Their Customer service is terrible and you will be very unsatisfied.
View full review
3 comments
Anonymous
#303171

:cry Ordered an item for Fathers Day a week before the actual date...figured I gave them enough time, right? Wrong.

Item was supposed to be delivered on Friday, the 17th....nope, figure Saturday, the 18th, nope....Sunday? Of course not. Called them and asked where it was got the run around and said it would be delivered Monday afternoon (great because Fathers Day was Sunday)...did it arrive NO AGAIN! Called and they told me "it's a drop ship item and we aren't sure when it would be delivered".

Well if they told me that I probably wouldn't have ordered, now would I. When I called to complain the second time, I got what appeared to be a "stepford wife" who answered the phone and just kept saying I'm sorry.

Offered me a $20 gift certificate...gee, wow! Like I would order from these clowns again...and I'll put this message on every sounding board that I can :cry

Anonymous
#297216

Alas Karen, I had to order for people in different parts of the country. I was using this company because it was easier to do that than to call each town I had to make an order in and deal with several people.

Especially in the small town my parents live in. I assume they had contracts with local florists to make the deliveries.

Anonymous
#284982

Just to let you know, these people are not florists. They are order gatherers who know nothing about the floral industry.

They will take you order and give maybe 2/3 or less of the amount to the florist they contact to fill the order.

ALWAYS use a local florist. They will lead you to believe they are a local florist so ask them what their street address is or some other question that only a local florist would be able to answer.

View more comments (2)
ID
#236930 Review #236930 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Product
From You Flowers Flowers
Loss
$39

From You Flowers - Do Not Order!

I placed an order on Thursday evening (5/5) for flowers to be delivered to a wake the next day. I paid an additional fee that guaranteed the flowers would be delivered by noon on Friday (5/6). The flowers were not delivered by 5pm so I called From You Flowers and was advised the florist would not know the status of my order until his delivery truck returned from deliveries. I reminded them the flowers were supposed to have arrived by noon and that was quite odd that the florist could not call the delivery driver via cell phone. From You Flowers advised the delivery drivers could not be disturbed during deliveries. I told them I hope they never use this same florist again and that I would call them back if the flowers did not arrive by the time the wake ended (9pm). Well, the flowers did not arrive and I called From You Flowers again. I advised the flowers had not been delivered and was told by From You Flowers they were on the truck for delivery and would be at the mortuary in the next 15minutes. I said ok and that I would call them back if they did not arrive. Around midnight, I found out the flowers still had not been delivered and was back on the phone to From You Flowers. This time I was told the previous reps I had spoken to were new to the company, the flowers had been delivered at 2:30pm and had been placed in the mortuary's flower room, and that a delivery confirmation had been sent to me via email. I advised the flowers had not in fact been delivered as I was at the wake and they were not there. From You Flowers advised they would check with the florist in the morning and call me back. I phoned the mortuary in the morning and inquired if they had received any flower deliveries the previous day and was advised they had not. As of noon on Saturday (5/7), I had not heard back from From You Flowers, so I called them yet again. This time they placed me on hold and called the mortuary to confirm no flowers had been received. I was then advised they would be able to send the flowers to a home address on Monday (5/9). I said ok and gave them the name and address of where to send the flowers. On Monday (5/9), I received a confirmation of delivery email. Today, Tuesday (5/10), I spoke with the flower recipient and found out no flowers had been delivered. I called From You Flowers again this evening and was advised they had received confirmation of delivery on 5/9. I told them that was nice, but the flowers had not been delivered. They then said they would need to speak with the florist again tomorrow morning (5/11) and would call me back. At this point, I told them the whole situation was ridiculous and that I did not want flowers coming from the same florist as he/she had already provided two fake delivery confirmations and that I wanted them to find another florist that could deliver to the same area. They said they found another florist in the area and that the flowers will be sent tomorrow to the home address I provided to them on 5/7. I am appauled by how I have been treated by this company and am shocked in the manner in which they handle their business. I have been treated as if I am lieing. I told From You Flowers from my first complaint call that I am not looking for compensation, I just want the darn flowers delivered...period. We will see what happens tomorrow, but I am not holding my breathe. I am sure I will be on the phone with them again within the next 24hrs! :(
View full review
2 comments
Anonymous
#430157

:( Ruined my v day my proposel was ruined

Anonymous
#291477

This company is what is known as an "order gatherer".. Florists for the most part can't stand them.

They parade around on the internet as a local florist. What they do is take an order for say $50.00 and charge their customer an additonal $17.50 plus taxes for taking the order.

Then they send the order to the florist to make it up and deliver it, but it will be disconted down to where the florist will actually receive about $35.00 for all of it. IT IS WAY BETTER TO CALL THE LOCAL FLORIST AND NOT GET CAUGHT UP IN THIS SCHEME OF DECEIT WITH FROM YOU FLOWERS!

View more comments (1)
ID
#236929 Review #236929 is a subjective opinion of poster.
Location
Elmhurst, Illinois
Service
From You Flowers Delivery Service

From You Flowers is horrible!!!

I ordered flowers for mother's day last week on May 4th from fromyouflowers.com and was promised they would be delivered on May 8th, 2011. I received a confirmation email from 1800flowers instead and when I called on mother's day, they said order delivery was confirmed. in fact, the flowers were not delivered on May 8th, 9th, OR 10th. after I called 5 times to find out why, they said they were en route and delivery confirmation again received, but flowers were still NOT delivered!! turns out they didn't have the right vase but didn't tell me about it! now i'm waiting to see if they will deliver it on May 11th. needless to say, i'm infuriated and all they keep offering me is a 10% refund. they deal with outside florists and often deliver decaying flowers (this is my second time being disappointed by them). waiting to speak to a real person in customer service also takes forever by the way, so I highly encourage everyone to reconsider dealing with this company.
View full review
ID
#236873 Review #236873 is a subjective opinion of poster.
Location
New York, New York
Loss
$35

From you flowers BEWARE!!

This is the worst company I have ever done business with! Not only will my step mother and my 80 year old grandmother not receive flowers on Mothers Day but my day is also ruined. I placed 3 orders on the 3rd of May and called and spoke with them several times to make sure my orders would be good. I was reassured every time that my ...orders were good to go. The first order that was supposed to be delivered on Mothers Day was delivered on Friday the 6th. I had two more orders left. I received an email at 400AM (on Mothers Day) saying they could not fulfill my orders. I called and "Alissa" said that she didn't know why I received the emails and that the orders were "on the truck". My family never received any flowers. Once again I called back and was told they didn't have florist in the area. I wanted to know why I was told that I was good to go and not told the truth so I could have made other arrangements. All they offered was "sorry" and a $20 gift certificate that I would never use because I will not do business with them again or any of their affiliates. They also offered to call my Grandmother and tell her sorry. REALLY? This may be the last Mothers day that my Grandmother sees and they want to tell her sorry?? They are only going to refund the money for two orders although they have a 100% satisfaction guarantee. I AM NOT SATISFIED!! This business DOES NOT care about their customers and I would not be surprised if the money is not refunded to my account in 1-2 business days like they said they would.
View full review
ID
#236503 Review #236503 is a subjective opinion of poster.
Location
Livingston, New Jersey
Service
From You Flowers Customer Care
Loss
$120

From You Flowers - Bait & switch game with words regarding free shipping

I was nearly done ordering Christmas flowers over the phone with FREE shipping and an offered $10 discount. When I got ready to complete order she said "there is a $14.99 service charge, are you aware of that?" I said "no, but that sounds to me like you're actually charging for shipping but just changed the wording." The flowers started out @ $39.99 but after haggeling, her final offer was $46.00. I don't know how that happened but I politely declined the offer and am very dissappointed! If they would advertise free shipping but say there is a local delivery charge that would be more honest.
View full review
ID
#212090 Review #212090 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Product
From You Flowers Flowers

From You Flowers - Rude delivery, damaged goods, and wrong Balloon.

I ordered a Christmas Cactus, with a bow onit and a Mylar balloon that said I Love You. What I got was a bow that was crushed and a plain balloon. Also the delivery person said she called my wife and her extention had no such call. The florist that did this is in Norton, Massachusetts. The order number is #89165374. I certainly will not do business with that florist in Norton, Ma. and I will not order any flowers from you!!!!!!!!! I realize you can't control everything that happens, but I am done with you and your products.The order cost me total--$47.96.
View full review
ID
#211991 Review #211991 is a subjective opinion of poster.
Location
Seattle, Washington
I ordered 1 week in advance on having my mothers day flowers delivered to my mom that is 3000 miles away from me and even 2 days before Mother's Day. Flowers were delivered on time, but when she called me and sent me pics, the flowers weren't what I ordered,...
View full review
2 comments
Anonymous
#484928

How horrible to think you are buying a $100 funeral arrangement and to think a $19.99 basket is delivered to the wake!!?????? I was so embarrassed I had them remove this pathetic thing called an arrangement.

I called to report and received the run around and offered a discount for my next order?????

I will never order from this company and I will tell everyone I know about this so called business. Even my credit card company said they get numerous complaints and actually called me to see if this was a fraudulent order because they have so many complaints about this company.

View more comments
ID
#181530 Review #181530 is a subjective opinion of poster.
Location
Wilmington, Delaware
Product
From You Flowers Bouquet
Loss
$50

From You Flowers - Was lied to that delivery was made.

I ordered flowers from FLOWERSFROMYOU.COM for my uncles funeral on 5/23 @ 10am for same day delivery. They left me a message @ 2pm on 5/23 saying they could not deliver flowers until 5/24. I returned their call @ 10pm, told them delivery on 5/24 would be fine. I emailed FOLWERSFROMYOU on 5/24 @9pm to confirm delivery. They replied the order was delivered @4:30pm on 5/23. That was a flat out lie. I called them, they told me that my order was canceled @ 4pm on 5/23. They did'nt seem to think it was a big deal.
View full review
1 comment
Anonymous
#600813

GAWD... I wished I had read the reviews on this company -= flowersfromyou.com, BEFORE ordering....

They are a BS company!!!! Sooooo many bad reviews...Over 300 BBB complaints in the last few months....

Don't waste your time with them... Just go to a local florist.. Else, you will regret it...

ID
#122021 Review #122021 is a subjective opinion of poster.
Location
Bonita Springs, Florida

From You Flowers sucks

On Monday, I ordered flowers for Tuesday delivery (show same day delivery available form the website.) Got a call telling me that they can not find the flowers on Tuesday and can deliver it on Friday. On Friday, got a call telling me that they can not find the flowers again. Can't believe it's so hard to find something that they promise same day delivery on the website. I canceled the order and was told they will credit the charge back in 3 ~5 days. How can they charge me if they can't even find the flowers?
View full review
ID
#118393 Review #118393 is a subjective opinion of poster.
Location
San Diego, California
Service
From You Flowers Delivery Service
Loss
$91

Bad Experience with "From You Flowers"

I originally chose to place an order with From You Flowers because, according to the website, I could get delivery of my flowers on the following day, which was a Sunday. I placed my order, but then received a call on Sunday stating that my flowers could not be delivered because they could not find a florist to make the delivery. There was no compensation offered, just a promise that the flowers would be delivered on Monday with a note of apology. When I asked, the operator agreed to an upgrade. I accepted this. On Monday I received a call at 6 PM stating that the flowers were not delivered and asking if I would like to have them delivered on Tuesday, with a free upgrade. Note that the time of the call made it impossible to get same day delivery from another business. I did cancel my order and would not recommend this service to anyone.
View full review
1 comment
Anonymous
#385053

Mine were to be dilivered on Sat, seem like no day is good for them to deliver. Does this note from them sound familiar??

Thank you for your recent order. Unfortunately, we were unable to locate a florist able to complete the delivery today. With your permission, we would be happy to send the delivery Monday with a note of apology explaining the delay or we would be happy to even call the recipient to personally apologize. Please accept our sincere apologies for any inconvenience this may have caused.

Thank you!

Sincerely,

Alexia B.

From You Flowers

Customer Service

(800) 838-8853

ID
#106329 Review #106329 is a subjective opinion of poster.
Location
Charleston, South Carolina
Service
From You Flowers Delivery Service