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Avoid From You Flowers

From you Flowers has terrible customer service, filled with lies and their affiliate florists are terrible, the arrangement are not what is pictured, they don't follow instructions. They delivered flowers while I was out of town, didn't call as per the sending customers request, the dead flowers sat in the heat for 3 days, and they refused to provide a refund. This is a company to avoid totally. Don't me conned by low prices. The supervisor talked to me several times and kept promising they would resend the flowers, I waited all day, and they never showed up. They then switched their story saying they had no responsibility to deliver flowers to a a live person, not leave then outside to die.
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1 comment
Anonymous
#339710

I had a poor experience with them as well. I finally filed a complaint with the BBB which finally led to a resolution with them! I recommend filing a complaint with BBB...

ID
#257924 Review #257924 is a subjective opinion of poster.
Location
Honolulu, Hawaii
Product
From You Flowers Arrangement

From You Flowers - Fromyouflowers.com is USAflorist.com

I placed an order online with USAFlorist.com and they failed to deliver my flowers. I received an online confirmation for this delivery in the zip code I was sending to. When I contacted them about this unacceptable situation, I was directed to from you flowers. Their resolution was to charge me to deliver the flowers a day later (even though no local florist was supposedly able to complete my order).They REALLY wanted to keep my money! I WOULD NOT recommend USAFlorist.com or fromyouflowers.com to anyone. I have happily placed a new order with PROFLOWERS.com. And at a better price!
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ID
#257510 Review #257510 is a subjective opinion of poster.
Location
Harrisburg, Pennsylvania

From You Flowers - Fromyouflowers.com is USAFlorist.com

BEWARE... UASFlorist accepted an order for me online and then failed to complete or deliver my order. When I emailed them about this unacceptable situation, I was contacted by from you flowers. Their resolution was to still charge me, send the flowers (the day after I wanted them delivered),and send a note of apology saying I meant to send the flowers yesterday! Amazing! I already apologized to my daughter...for using this online florist! And my new order is happily placed with PROFLOWERS.com. I WOULD NOT recommend fromyouflowers.com or usaflorist.com. They failed and their resolution was to keep my money anyway they could.
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ID
#257506 Review #257506 is a subjective opinion of poster.
Location
Harrisburg, Pennsylvania

From You Flowers - Fromyouflowers.com

Their customer service was horrible. I have ordered MANY different sets of flowers and every time I call I get a different story. The can't find notes on our account, supervisors are not available, etc. They would not honor our corporate discount even though it is still valid. WOULD NOT RECOMMEND! They were even late on the flowers that I sent to my wife after she lost her brother.....ruined the occasion even though I paid extra to have it delivered on time. If you need flowers on time, go somewhere else. Fromyouflowers has messed 3 of my oders up just this year. I was told by the last representative to call in and not order via the internet. This is just crazy!
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ID
#254579 Review #254579 is a subjective opinion of poster.
Location
Bozeman, Montana

From You Flowers - Absolutely The Worst

This service is absolutely the worst. My order was delivered 25 hours past the time I was guaranteed it would arrive by. Completely ruined the occasion. And these folks just don't get it. Then when you try to discuss the importance of the situation, they just completely brush you off like it was something you did wrong. You would be much better advised to deal directly with a local florist. At least you are talking directly to the supplier. I am sure the prices wouldn't be much different. But the service has got to be better! Go to it....
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ID
#253280 Review #253280 is a subjective opinion of poster.
Location
Paramus, New Jersey
Product
From You Flowers Arrangement
Loss
$60

From You Flowers - Photo in For You Flowers was totally misleading

For You Flowers is a total ripoff! The flowers delivered did not come close to matching the photo in the add. When I called to get my money back Cordellia was beyond rude. Never ever use this company. I wish I had taken the time to read all of the complaints before I used them. On top of the flowers looking horrible they were delivered two days late. The excuse for the late delivery was that they wanted to use one of their superior florists in the area. They said that there were only 5 in the area and they were very busy. BEWARE OF THIS COMPANY!
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ID
#249470 Review #249470 is a subjective opinion of poster.
Location
Rocklin, California
Service
From You Flowers Delivery Service

From You Flowers - Misrepresented the product they were sending

The flower arrangement was delivered late and on top of that it looked horrible NOTHING LIKE THE PICTURE IN THE ADD! Not even close. Also, the arrangement was supposed to come with a picture frame. I told them to call me if the florist could not duplicate the arrangement the way it was in the add...and that I definitely did not want it sent without the frame. The flowers were for my niece who just had a baby. We got there three days after the baby was born and saw the arrangement. I called the number number on my confirmation 1-800-flowers and it was they said they could not find my order. I forwarded my e-mail confirmation to 1-800 flowers and after researching my confirmation that I sent them they said that the order was not placed with them but in fact with For You Flowers. Cordelia from For you flowers was rude when I called and said that the best she could do is give me Credit for $20 on my next order. I will try to reach someone that can refund my money. I feel that is the very least they can do. As it turns out, I had used 1-800-flowers before...not For you flowers. NEVER EVER EVER USE FOR YOU FLOWERS!!!! Use 1-800-Flowers. The arrangements that they send are Beautiful!! I wish I had taken the time to research this company before I used them.
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ID
#249397 Review #249397 is a subjective opinion of poster.
Location
Rocklin, California
Product
From You Flowers Arrangement

From You Flowers-Terrible

Twice now I have ordered through From You Flowers and both times they have delivered something different from what I saw on the website. Not even close in color, shape, or size to be exact. Ordered a bouquet of red tulips in a tall vase. Received assorted colored roses in a stumpy box. Ordered mixed floral arrangement. Received 6 long stem roses. wtf. Also, they always call to confirm you place the order. If you are away from your desk or cell phone doing something important, your order will not ship. On the first order I made I missed the first phone call in the morning. They caught me around noon and said my shipment will go out today for same day delivery. Around 3pm they called and said they could not find a vendor to deliver so it will have to go out tomorrow. I told them to please cancel the order since this was time sensitive and I was going to order through someone else. The rep placed me on hold and when he came back, he said "no need to cancel sir, we found someone that can ship it out today." All was well until 5pm when they called me again and said the vendor could not make it out that day afterall. Now it was too late for me to order through someone else so the flowers did not arrive on the intended date (which I paid extra for) but instead on the next day. To top it off, the order was wrong (roses instead of tulips). They lost me as a customer.
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1 comment
Community M
#309210

I am so sorry to hear what happened to both of your orders. I wanted to reach out to you as From You Flowers Community Manager and personally apologize for what happened. If you have a minute and could email me your order numbers to communitymanager@fromyouflowers.com, I will look into your orders and make sure you receive appropriate refunds.

Again I am so sorry,

Stacey

ID
#247323 Review #247323 is a subjective opinion of poster.
Location
Marina Del Rey, California
Product
From You Flowers Arrangement

From You Flowers - Fromyouflower.com

i ordered flowers for a relative's funeral. the "purple & green arrangement" i ordered came up to be pinkish red & white whith totally different flowers, and they describe on their site it would be 28"W x30"H, but it was way smaller than that. When i called the flower shop, they said they just got the order that morning n it was too late to get the right flowers. i know the florists have the right to make substitute but is it ok to the point to be so ugly???? looked nothing like the display picture. Never ever ever use that site, it is not worth ur time n money
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ID
#245572 Review #245572 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Product
From You Flowers Arrangement

From You Flowers - Bait and Switch Flower arrangement

For Mothers day "From You Flowers" showed a Bouquet of Lilies and Roses at a "discount Price" but what was delivered was a Bouquet of all Carnations. Carnations are the cheapest of flowers. I requested a Happy Mothers day Card. No card was delivered only the Florist business card. I'm not even sure that it was the Flowers I ordered. FromYouFlowers couldn't tell me who the florist was that made the delivery. In small print it did state "product availability" and "as close as Possible".There was one carnation in the ad. When I complained they offered a 10 dollar gift card.
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ID
#239731 Review #239731 is a subjective opinion of poster.
Location
Huntington Beach, California
Product
From You Flowers Arrangement
Loss
$58