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From You Flowers - get not what you ordered

I ordered a bouquet the other day from "From You Flowers" for my aunt. First, the bouquet could not be sent on the same day, like advertised. Second, when it arrived, it looked NOTHING like what I ordered. The vase was different, the flowers were different, the whole arrangement looked cheap. I could by the vase and flowers for $20 or less at a grocery store instead of the $35 that I paid. I sent them pictures of what was delivered vs what was ordered. The first customer service agent agreed to send a replacement, but then I was told they would only give me a 30% discount instead of replacing the bouquet. So mad! Will never use them again!
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1 comment
Community M
#348137

I am so sorry to hear about what happened with your flower order for your aunt. I would like to follow-up with you and see how I can help make this situation better. If you have a minute and could email me your order number to communitymanager@fromyouflowers.com, I would really appreciate it.

Thanks,

From You Flowers Community Manager

ID
#262302 Review #262302 is a subjective opinion of poster.
Product
From You Flowers Bouquet

From You Flowers - The worst company EVER!!!

From you flowers took my money and sent the crappiest little bouquet you have ever seen. Not even close to the picture! Their customer service is HORRIBLE to deal with and I will never do business with them again. Stay away from this company! I tried to resolve it with customer service and got the runaround. Their emails all look like form letters. I wish I had researched them better before ordering. Don't order from them! Don't order from them! Don't order from them!x x x x x x x x x x x x x x x x x x x x
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1 comment
Community M
#348139

I wanted to personal reach out to you and apologize for a poor experience with us. I would like to follow-up with you to learn more about what happened and see how I can make it better. If you could email me your order number to communitymanager@fromyouflowers.com, I would appreciate it.

Again I am so sorry,

Stacey

Community Manager

From You Flowers

ID
#261620 Review #261620 is a subjective opinion of poster.
Product
From You Flowers Bouquet

From You Flowers - Can't Deliver on Time

Failed to Deliver ! If I could give negative stars I would. They make promises they can't keep. I called around noon on a Sunday (a good 2+ hours before the same-day-delivery orders stopped being taken) specifically voicing my concerns about the order going out and getting to the person intended that same day. The gentleman on the phone ASSURED me that there would be no problems whatsoever. I explained that if the order did not go today, it was pointless. Again, he INSISTED that there was no problem. Believing him, I ordered with From You Flowers and QUIT LOOKING AT OTHER FLORISTS. 1 1/2 hours later, a very nice woman called me back, deeply apologizing saying they were unable to deliver my order that same day and offered to have it delivered the next. I informed her, as I had the gentleman who took the order, that next-day delivery was not acceptable. She apologized again. Though I feel bad for her since this was clearly not her fault and she apparently had tried for the past 1 1/2 to rectify the situation, the poor woman had no options available to her and now, neither did I. It was CLEARLY TOO LATE to call any other florists who promised same day delivery, since it was past the time such orders are taken. So, sadly, since I trusted From You Flowers' promise, I was unable to get anything delivered. I am most disgusted with the fact that I ABSOLUTELY voiced my concerns at the beginning and was assured not once, but twice that everything would be taken care of. Then to find out not only were they unable to fulfill their promise, but it also cost me the ability to find someone who could provide me the service...truly unacceptable. I want to be very clear that the people I spoke to were both very nice and I have no issue with them. They are just powerless to be able to fulfill their employers' guarantees.
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ID
#261262 Review #261262 is a subjective opinion of poster.
Service
From You Flowers Delivery Service

From You Flowers - Five days later still no flowers

I went with this company because they advertised same day flower delivery. I tried to send flowers to someone in the hospital. They told me that evenings that they could not find anyone to deliver the flowers, but would deliver them the next day. I told them they would need to do it right away in the morning, since she would be discharged the following day. They discharged her in the afternoon and still no flowers. I then gave them her home address. Three days later still no flowers. Do not use this company, especially if you need flowers delivered quickly.
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ID
#260256 Review #260256 is a subjective opinion of poster.
Service
From You Flowers Delivery Service

Avoid From You Flowers

From you Flowers has terrible customer service, filled with lies and their affiliate florists are terrible, the arrangement are not what is pictured, they don't follow instructions. They delivered flowers while I was out of town, didn't call as per the sending customers request, the dead flowers sat in the heat for 3 days, and they refused to provide a refund. This is a company to avoid totally. Don't me conned by low prices. The supervisor talked to me several times and kept promising they would resend the flowers, I waited all day, and they never showed up. They then switched their story saying they had no responsibility to deliver flowers to a a live person, not leave then outside to die.
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1 comment
Anonymous
#339710

I had a poor experience with them as well. I finally filed a complaint with the BBB which finally led to a resolution with them! I recommend filing a complaint with BBB...

ID
#257924 Review #257924 is a subjective opinion of poster.
Product
From You Flowers Arrangement

From You Flowers - Fromyouflowers.com is USAflorist.com

I placed an order online with USAFlorist.com and they failed to deliver my flowers. I received an online confirmation for this delivery in the zip code I was sending to. When I contacted them about this unacceptable situation, I was directed to from you flowers. Their resolution was to charge me to deliver the flowers a day later (even though no local florist was supposedly able to complete my order).They REALLY wanted to keep my money! I WOULD NOT recommend USAFlorist.com or fromyouflowers.com to anyone. I have happily placed a new order with PROFLOWERS.com. And at a better price!
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ID
#257510 Review #257510 is a subjective opinion of poster.

From You Flowers - Fromyouflowers.com is USAFlorist.com

BEWARE... UASFlorist accepted an order for me online and then failed to complete or deliver my order. When I emailed them about this unacceptable situation, I was contacted by from you flowers. Their resolution was to still charge me, send the flowers (the day after I wanted them delivered),and send a note of apology saying I meant to send the flowers yesterday! Amazing! I already apologized to my daughter...for using this online florist! And my new order is happily placed with PROFLOWERS.com. I WOULD NOT recommend fromyouflowers.com or usaflorist.com. They failed and their resolution was to keep my money anyway they could.
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ID
#257506 Review #257506 is a subjective opinion of poster.

From You Flowers - Fromyouflowers.com

Their customer service was horrible. I have ordered MANY different sets of flowers and every time I call I get a different story. The can't find notes on our account, supervisors are not available, etc. They would not honor our corporate discount even though it is still valid. WOULD NOT RECOMMEND! They were even late on the flowers that I sent to my wife after she lost her brother.....ruined the occasion even though I paid extra to have it delivered on time. If you need flowers on time, go somewhere else. Fromyouflowers has messed 3 of my oders up just this year. I was told by the last representative to call in and not order via the internet. This is just crazy!
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ID
#254579 Review #254579 is a subjective opinion of poster.

From You Flowers - Absolutely The Worst

This service is absolutely the worst. My order was delivered 25 hours past the time I was guaranteed it would arrive by. Completely ruined the occasion. And these folks just don't get it. Then when you try to discuss the importance of the situation, they just completely brush you off like it was something you did wrong. You would be much better advised to deal directly with a local florist. At least you are talking directly to the supplier. I am sure the prices wouldn't be much different. But the service has got to be better! Go to it....
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ID
#253280 Review #253280 is a subjective opinion of poster.
Product
From You Flowers Arrangement
Loss
$60

From You Flowers - Photo in For You Flowers was totally misleading

For You Flowers is a total ripoff! The flowers delivered did not come close to matching the photo in the add. When I called to get my money back Cordellia was beyond rude. Never ever use this company. I wish I had taken the time to read all of the complaints before I used them. On top of the flowers looking horrible they were delivered two days late. The excuse for the late delivery was that they wanted to use one of their superior florists in the area. They said that there were only 5 in the area and they were very busy. BEWARE OF THIS COMPANY!
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ID
#249470 Review #249470 is a subjective opinion of poster.
Service
From You Flowers Delivery Service