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From You Flowers - Poor quality and terrible customer service

Ordered flowers for a good friends birthday (Roses in Rapture) which appears to be a tall tiered arrangement of all red roses in a red vase. What was delivered was a flat arrangement of pink and red roses in a clear vase. On the second day they delivered red roses but again nothing remotely like what they advertised. I asked for half off as I only received half of what I ordered, they countered with 20% off and a gift card (like i'm gonna use them again :()Nothing but excuses!!! They took my money and then did not provide me with what I ordered. to the BBB I go they were terrible four hours of my time wasted with them. I will go to the florist myself next time!!! I will never order from "From You Flowers" or any other online florists ever again!!! Do not use them!!! "Caveat Emptor!!!"
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ID
#270496 Review #270496 is a subjective opinion of poster.
Location
Farmington, Michigan
Product
From You Flowers Bouquet

From You Flowers - Flowers not sent to funeral !!!

I ordered flowers to be sent to funeral home for the service of dear friend , as I was unable to attend . I ordered early the day before service and payed the additional cost to ensure early arrival to funeral home. I even called the customer service rep. to make sure the flowers would arrive as ordered. The service was at 10:00 am and they called me at 9:30am to tell me they couldn't have flowers delivered by 10:00am, and what would they want me to do. Needless to say I was mortified and hurt that my flowers didn't arrive . The rep said she would like to make their error correct by sending flowers to family home instead of the funeral home. Do they really think I want a funeral arrangement sitting at their door when they get home. They said all they could do is refund money. Hope I receive it. What do I say to family, sorry I was unable to attend and I did send flowers but they didn't get delivered. I'm so embarrassed that it appears I didn't acknowledge the death of a special person.
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1 comment
Anonymous
#637453

I can sympathize with the issue of funeral flowers. I placed an order on Sat.

4/13/13 in the morning for funeral flowers to be delivered to my step grandfathers service scheduled for 11am Sunday 4/14/13. Service was in Florida and I am in Colorado- 2 hours behind. I was notified by email at 9 am Florida time that their contracted florist was not answering and they could not process my order. They told me they could send the funeral spray to a home on Monday!!

Yeah, that is just what my family needs to have..I am so angry and its now to late to rectify this. I feel so embarrassed that I am not even acknowledging his passing.

Told FromYouFlowers.com this is the first and last time I will use them and I will tell everyone how horrible they are!! Screwing up a funeral arrangement and delivery is the lowest of low!!!!

ID
#269622 Review #269622 is a subjective opinion of poster.
Location
Crossville, Tennessee
Product
From You Flowers Arrangement
Loss
$50

From You Flowers - Flowers not sent to funeral !!!

I ordered flowers to be sent to funeral home for the service of dear friend , as I was unable to attend . I ordered early the day before service and payed the additional cost to ensure early arrival to funeral home. I even called the customer service rep. to make sure the flowers would arrive as ordered. The service was at 10:00 am and they called me at 9:30am to tell me they couldn't have flowers delivered by 10:00am, and what would they want me to do. Needless to say I was mortified and hurt that my flowers didn't arrive . The rep said she would like to make their error correct by sending flowers to family home instead of the funeral home. Do they really think I want a funeral arrangement sitting at their door when they get home. They said all they could do is refund money. Hope I receive it. What do I say to family, sorry I was unable to attend and I did send flowers but they didn't get delivered. I'm so embarrassed that it appears I didn't acknowledge the death of a special person.
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1 comment
Anonymous
#391061

Had the same problem with an arrangement I ordered sent to a home for a memorial service the next day. Never arrived -- when I finally asked my friend about it (embarrassed to do so) and called the company, they said there had been a computer glitch and the order never went through.

I'm furious. Too late to do anything now.

ID
#269617 Review #269617 is a subjective opinion of poster.
Location
Crossville, Tennessee
Product
From You Flowers Arrangement

From You Flowers

Never in my life have I been more angry at a service. It was imperative that the flowers I ordered arrived on a specific day. They never arrived. I called the next day and someone was supposed to get right back to me. I had to call back 2 hours later. I was told the flowers were on the truck and set for delivery now. Six hours later the flowers still haven't arrived. I called again and was told they're on the truck and about to be delivered. Well an hour later and they still haven't arrived. I called to ask for my money back as the flowers were suppossed to arrive about 36 hours previously and was told someone would call me back. Here I am. Still waiting. Still no flowers. Still pissed. and still out my money.
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1 comment
John N
#359048

If you put them on your charge card, dispute the bill if they charge you. You should call them and cancel the order if they haven't been delivered.

If delivered, can you not accept delivery? If he does deliver, but almost two days late, dispute the charge.

In any event, you should dispute the charge. They did not live up to the implicit/oral contract you made when you ordered.

ID
#268142 Review #268142 is a subjective opinion of poster.
Location
Birmingham, Alabama
Service
From You Flowers Delivery Service

From You Flowers - Terrible

After a HUGE disagreement and some other choice words plus a few days of awkward silence. I sent some flowers to my wifes job to show her that I care and still love her. They were very time sensitive to me and not only did they not render the "same day" service as they offered but they called back on the second non delivery to inform me that they DIDN'T EVEN HAVE THE FLOWERS I ORDERED! They suggested some other arrangement that I probably didn't pick for a reason, and asked if I would accept them. Which I did, only out of desperation for the fact that it was already two days late and didn't know when they would arrive. It is now 12:30 pm and still no word on whether they have been delivered or not, but after reading other customers reviews from various complaint sites, I can only imagine what my "great surprise" will look like. I'm surprised a company like this still exists in this economy. You'd be better off snatching flowers from the side of the road...
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ID
#264726 Review #264726 is a subjective opinion of poster.
Location
Hampton, Virginia
Service
From You Flowers Delivery Service

From You Flowers - Not on Time and ripped off on quality

Didn't deliver on promised date (anniversary). Arrangement was supposed to be premium but was tiny. Was supposed to be upgraded for failure to deliver on promised date and wasn't. Ordered 3 anniversary balloons and got a single Valentine balloon. Refused to refund or redeliver. The customer service people contacted me back and gave me a price per flower of what was in my arrangement of like $6 a piece for carnations.... no really. The arrangement is under a foot tall but was supposed to be premium. Their website shows premium as not only better quality/quantity but also larger.
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3 comments
Anonymous
#360729

I am currently dissatisfied that my order has not yet been delivered. I also wanted to comment that people who like posting insulting remarks really should learn proper spelling, grammar, punctuation, etc. The first comment really wasn't helpful, but I supposed it made you feel important.

Anonymous
#348166

USE A LOCAL FLORIST AND DONT GET RIPPED OFF YOU PEOPLE ARE NOT TO BRIGHT

Community M
#348135

I am so sorry to hear about what happened with your order. I would like to follow-up with you to hear more details of what happened and how best I can help. If you have a moment and can email me your order number at communitymanager@fromyouflowers.com, I would very much appreciate it.

Thanks,

From You Flowers Community Manager

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ID
#263261 Review #263261 is a subjective opinion of poster.
Location
Norcross, Georgia
Service
From You Flowers Delivery Service

From You Flowers - get not what you ordered

I ordered a bouquet the other day from "From You Flowers" for my aunt. First, the bouquet could not be sent on the same day, like advertised. Second, when it arrived, it looked NOTHING like what I ordered. The vase was different, the flowers were different, the whole arrangement looked cheap. I could by the vase and flowers for $20 or less at a grocery store instead of the $35 that I paid. I sent them pictures of what was delivered vs what was ordered. The first customer service agent agreed to send a replacement, but then I was told they would only give me a 30% discount instead of replacing the bouquet. So mad! Will never use them again!
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1 comment
Community M
#348137

I am so sorry to hear about what happened with your flower order for your aunt. I would like to follow-up with you and see how I can help make this situation better. If you have a minute and could email me your order number to communitymanager@fromyouflowers.com, I would really appreciate it.

Thanks,

From You Flowers Community Manager

ID
#262302 Review #262302 is a subjective opinion of poster.
Location
Madison, Wisconsin
Product
From You Flowers Bouquet

From You Flowers - The worst company EVER!!!

From you flowers took my money and sent the crappiest little bouquet you have ever seen. Not even close to the picture! Their customer service is HORRIBLE to deal with and I will never do business with them again. Stay away from this company! I tried to resolve it with customer service and got the runaround. Their emails all look like form letters. I wish I had researched them better before ordering. Don't order from them! Don't order from them! Don't order from them!x x x x x x x x x x x x x x x x x x x x
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1 comment
Community M
#348139

I wanted to personal reach out to you and apologize for a poor experience with us. I would like to follow-up with you to learn more about what happened and see how I can make it better. If you could email me your order number to communitymanager@fromyouflowers.com, I would appreciate it.

Again I am so sorry,

Stacey

Community Manager

From You Flowers

ID
#261620 Review #261620 is a subjective opinion of poster.
Location
Cheshire, Connecticut
Product
From You Flowers Bouquet

From You Flowers - Can't Deliver on Time

Failed to Deliver ! If I could give negative stars I would. They make promises they can't keep. I called around noon on a Sunday (a good 2+ hours before the same-day-delivery orders stopped being taken) specifically voicing my concerns about the order going out and getting to the person intended that same day. The gentleman on the phone ASSURED me that there would be no problems whatsoever. I explained that if the order did not go today, it was pointless. Again, he INSISTED that there was no problem. Believing him, I ordered with From You Flowers and QUIT LOOKING AT OTHER FLORISTS. 1 1/2 hours later, a very nice woman called me back, deeply apologizing saying they were unable to deliver my order that same day and offered to have it delivered the next. I informed her, as I had the gentleman who took the order, that next-day delivery was not acceptable. She apologized again. Though I feel bad for her since this was clearly not her fault and she apparently had tried for the past 1 1/2 to rectify the situation, the poor woman had no options available to her and now, neither did I. It was CLEARLY TOO LATE to call any other florists who promised same day delivery, since it was past the time such orders are taken. So, sadly, since I trusted From You Flowers' promise, I was unable to get anything delivered. I am most disgusted with the fact that I ABSOLUTELY voiced my concerns at the beginning and was assured not once, but twice that everything would be taken care of. Then to find out not only were they unable to fulfill their promise, but it also cost me the ability to find someone who could provide me the service...truly unacceptable. I want to be very clear that the people I spoke to were both very nice and I have no issue with them. They are just powerless to be able to fulfill their employers' guarantees.
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ID
#261262 Review #261262 is a subjective opinion of poster.
Location
New York, New York
Service
From You Flowers Delivery Service

From You Flowers - Five days later still no flowers

I went with this company because they advertised same day flower delivery. I tried to send flowers to someone in the hospital. They told me that evenings that they could not find anyone to deliver the flowers, but would deliver them the next day. I told them they would need to do it right away in the morning, since she would be discharged the following day. They discharged her in the afternoon and still no flowers. I then gave them her home address. Three days later still no flowers. Do not use this company, especially if you need flowers delivered quickly.
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ID
#260256 Review #260256 is a subjective opinion of poster.
Location
Richmond, Virginia
Service
From You Flowers Delivery Service