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From You Flowers in Madison, Wisconsin - FromYouFlowers.com Horrible Customer Service and No Delivery

I ordered flowers for my daughters birthday giving fromyouflowers.com plenty of time to get them to my daughter. Her birthday is on Sunday. They were supposed to be delivered today between 9am and 6pm. Instead, I received an email, not even a call!!! They still have till 6pm yet decided to send an email and forget about my order. There are 158 florists within a 15 mile radius of my daughter, yet they refuse to use any other than the few they have listed in their book. I am furious and will never use them again!! On top of that I will not get my money back till Wed or Thurs of next week! Date: Saturday, December 3, 2011, 12:08 PM Dear Ms. Sellers, Thank you for your recent order. Unfortunately, we were unable to locate a florist able to complete the delivery today. With your permission, we would be happy to send the delivery Monday with a note of apology explaining the delay or we would be happy to even call the recipient to personally apologize. Please accept our sincere apologies for any inconvenience this may have caused. Thank you! Sincerely, Alexia B. From You Flowers Customer Service (800) 838-8853
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Author
Location
Madison, Wisconsin
Loss
$46
Review #279019 is a subjective opinion of poster.
3 comments

From you flowers....go to your local grocery store instead!

On my Fiances 1 Year anniversary of being breast cancer free I decided to send a bouquet of Pink roses and Pink lilies in a pink vase.... I paid a high cost to customize this arrangement and when I got home to see the flowers in a PLAIN clear vase and NO roses, just stargazer lilies needless to say I was mad!!! I got nothing but a bunch of stargazers I could have picked up at my local grocery store for a fraction of the cost!!! I called and informed "wecare@fromyouflowers" and the only thing they would do is send me a $10 gift card.....as if i wanted to spend more money with them on delivery fees, taxes and service costs! they have a 100% satisfaction guarantee and they don't stand by it!
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Author
Location
Newport Beach, California
Review #277976 is a subjective opinion of poster.
1 comment
From You Flowers - The Worst Floral Arrangement Ever
I ordered an arrangement to be sent to the funeral of my mothers twin sister. My mother has alzheimers and is unable to order for herself. The flowers were horrible.My mother cried. They were nothing like what I ordered. They looked like someone had taken an old...
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CSmith47
#600167

That sounds awful- can you tell me a bit more about what happened?

Author
Location
Livingston, New Jersey
Loss
$80
Review #277765 is a subjective opinion of poster.
2 comments

From You Flowers in Southampton, Pennsylvania - The Worst Flower Company ever!!!

I order Flowers to be delivered on Thursday for same day... when comfirming the order it kicked delivery day to friday... ok i thought maybe i was just a little to late in the day at 2pm....so now scheduled for friday AM.. Did not recieve a comfirmation by 2 pm so I called. The girl told me " I called the florist and they are in route will be there by 6pm" at 5:15 I get a call from them stating " we can not find a florist in your area with tulips can we substitite another flower and deliver on Monday" So now i was lied to ask them why i was told they were being deliver and when they obviuosly were not and I was bascily told im lieing that I wasnt told that. So after they offered me a pethatic 20% discount I told them to resnd with something better and get it deliverd in the AM Saturday... guess what folks it is 5pm that day and they still have NOT delivered them!!!!! By the time i get them there the meaning of what i sent them for will be lost in translation..... Worst Company ever.. Never do business with them
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Author
Location
Southampton, Pennsylvania
Review #276097 is a subjective opinion of poster.
10 comments
Ordered the flowers for my w1fes b1rthday, by 3:00 they weren't there so 1 called customer serv1ce who sa1d they'd get back to me. Two hours later noth1ng, so 1 called back, they sa1d they'd get back to me, 1 1/2 hrs later noth1ng, called them back they...
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Anonymous
#772824

I am a florist and I will tell you why services from fromyouflowers suck. They send order to shop at 10am, and tells them to deliver by 12pm, and if we deliver 10 min. after, ...

Author
Location
Los Angeles, California
Review #275328 is a subjective opinion of poster.
0 comments

From You Flowers in Sacramento, California - 100% Satisfaction Guarantee is a joke

I chose a "florist designed birthday bouquet." It was the worst looking arrangement I've ever seen. A 2 year old could do a better job. Overly large flowers on 3 sides with different flower on the fourth side, a random twig sticking out the side and *** looking Eucalyptus sticking out the top all in a tiny little vase. I e-mailed and called customer service and all they would do is offer a 15% discount on a future purchase. Their guarantee states: "From You Flowers, LLC offers a 100% satisfaction guarantee. If you are not satisfied with our service FOR ANY REASON feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours! Problems are rare, but when they occur From You Flowers is available 24 hours a day to help you." Direct quote from their website. Their 100% satisfaction guarantee is meaningless. I will never use them again.
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Author
Location
Sacramento, California
Review #273644 is a subjective opinion of poster.
1 comment
From You Flowers is located in Connecticut. Really let them know what you think of them, they are terrible!!! Better Business Bureau of Connecticut 94 S Turnpike Rd, Wallingford, CT 06492 » Map (203) 269-2700 http://ct.bbb.org/ They did not deliver what they...
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Anonymous
#404059

Do not blame the vendor for this, from you flowers shows the consumer one picture only and doesn\'t explain the differences between the sizes so you are not sure what you are ...

Author
Location
Farmington, Michigan
Review #270505 is a subjective opinion of poster.
0 comments

From You Flowers in Farmington, Michigan - Poor quality and terrible customer service

Ordered flowers for a good friends birthday (Roses in Rapture) which appears to be a tall tiered arrangement of all red roses in a red vase. What was delivered was a flat arrangement of pink and red roses in a clear vase. On the second day they delivered red roses but again nothing remotely like what they advertised. I asked for half off as I only received half of what I ordered, they countered with 20% off and a gift card (like i'm gonna use them again :()Nothing but excuses!!! They took my money and then did not provide me with what I ordered. to the BBB I go they were terrible four hours of my time wasted with them. I will go to the florist myself next time!!! I will never order from "From You Flowers" or any other online florists ever again!!! Do not use them!!! "Caveat Emptor!!!"
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Author
Location
Farmington, Michigan
Review #270496 is a subjective opinion of poster.
1 comment

From You Flowers in Crossville, Tennessee - Flowers not sent to funeral !!!

I ordered flowers to be sent to funeral home for the service of dear friend , as I was unable to attend . I ordered early the day before service and payed the additional cost to ensure early arrival to funeral home. I even called the customer service rep. to make sure the flowers would arrive as ordered. The service was at 10:00 am and they called me at 9:30am to tell me they couldn't have flowers delivered by 10:00am, and what would they want me to do. Needless to say I was mortified and hurt that my flowers didn't arrive . The rep said she would like to make their error correct by sending flowers to family home instead of the funeral home. Do they really think I want a funeral arrangement sitting at their door when they get home. They said all they could do is refund money. Hope I receive it. What do I say to family, sorry I was unable to attend and I did send flowers but they didn't get delivered. I'm so embarrassed that it appears I didn't acknowledge the death of a special person.
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Author
Location
Crossville, Tennessee
Loss
$50
Review #269622 is a subjective opinion of poster.
1 comment

From You Flowers in Crossville, Tennessee - Flowers not sent to funeral !!!

I ordered flowers to be sent to funeral home for the service of dear friend , as I was unable to attend . I ordered early the day before service and payed the additional cost to ensure early arrival to funeral home. I even called the customer service rep. to make sure the flowers would arrive as ordered. The service was at 10:00 am and they called me at 9:30am to tell me they couldn't have flowers delivered by 10:00am, and what would they want me to do. Needless to say I was mortified and hurt that my flowers didn't arrive . The rep said she would like to make their error correct by sending flowers to family home instead of the funeral home. Do they really think I want a funeral arrangement sitting at their door when they get home. They said all they could do is refund money. Hope I receive it. What do I say to family, sorry I was unable to attend and I did send flowers but they didn't get delivered. I'm so embarrassed that it appears I didn't acknowledge the death of a special person.
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Author
Location
Crossville, Tennessee
Review #269617 is a subjective opinion of poster.