flowers order delivery service customer service customer florist arrangement refund ordered flowers

Actual product nothing like the one I thought I was buying | From You Flowers review from Minneapolis, Minnesota

I bought the "All Orange for You" boquest to be delivered to a friend after her knee surgery, specifically because it is all orange. At first their communication was very good. They contacted me saying the local florist did not have the exact orage roses pictured, but would be replaced with a similar orange rose, fine. Then they contacted me saying the flowers could not be delivered on the day I wanted, but the day after, fine. My friend then texted me telling me thank you for the flowers. I asked her to send me a picture of them, I was curious about the orange roses. Turns out, NOTHING about the boquest was orange. It had red roses, yellow lilies and WHITE DAISIES, where the heck did the daisies come from?! It also had a tall, thin, CLEAR vase, not orange at all. Luckily my friend didn't know that it was supposed to be orange, so she wasn't dissapointed. I then called customer service to complain and they said that I did get my money's worth of flowers- roses and lilies...I explained that that is not the point, I didn't get my money's worth of anything because it wasn't what I ordered at all! I asked for my money back and they said in order to do that, my friend would have to give the flowers back!!! I settled for a voucher towards a future purchase, but that wasn't even for the full value of the purchase price.
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#302926 Review #302926 is a subjective opinion of poster.
Service
From You Flowers Delivery Service

Never again in this lifetime!!! | From You Flowers review from Washington, District Of Columbia

I ordered a dozen long stem red roses in a beautiful, long, clear, beautifully shaped vase. It was meant to be elegant and breathtaking. What the recipient received was a disgusting embarrassment! A margarita glass, a *** load of the death flowers, with four random red roses, they didn't cut the leaves off, a gross purple bow holding the flowers in the vase, and it had a yellow card(nothing matched). Wasn't even close to what I ordered! My order was suppose to be same day delivery. I placed my order in the proper time given. It was a over 24 hours late, the company didn't want to re-do the order, and then they had the nerve to give me $20 off my next order. AS IF THERE WILL BE A NEXT ORDER! The only part that went smooth was FromYouFlowers.com took my money with a straight face!!!! I'm going back to proflowers.com. At least I know my orders will be right, on time, and they guarantee you'll be happy for a few extra dollars.
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1 comment
Anonymous
#445669

I suggest you order from your local flower shop next time, did you know 1800-flowers, from you flowers, proflowers.com , teleflora, ftd ect. are just a bunch of people sitting answering phones and taking orders and there jobs are to take the order and give it to flower shops that use there systems, these people that take your order probably have no idea of what a rose, or a carnation is, if you pay 70 dollars on you order they are only giving the flower shop about 50.00 they stay with there commit-ion and what do you get about 25 to 30.00 less of flowers because the flower shop that receives the order has to take of there tax and there delivery fee of the 50.00 that the company gave, they are not going to deliver for free thats there job, nothing is free and do the right thing next time and order with your local florist.

Review
#302854 Review #302854 is a subjective opinion of poster.
Product
From You Flowers Flowers

It was never delivered! | From You Flowers review from Virginia Beach, Virginia

From You Flowers.com - what a great disappointment! ! I had ordered flowers for a friend's funeral but it was never delivered, however I was told twice personally that it was delivered on time. As a flower delivery service company, they should've followed up with this before I had to chase after them for answers. Not only they've failed to follow up on a simple order but they've also failed to follow through with their promise of letting me know what was going on. I have used this company a handful of times but I will never use them again after this. It's not only the fact that the flowers were never delivered but also the failure to handle this properly and promptly when notified by the customer several times. For the record, I have called twice and emailed twice regarding the status of my order and was told twice personally that my order was delivered on time. This was for a funeral which was 3 weeks ago. Even if they have them deliver the flowers today, it wouldn't be for my complete satisfaction. And, even if I get a full refund from them, it will wouldn't be for my complete satisfaction.
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#302603 Review #302603 is a subjective opinion of poster.
Service
From You Flowers Delivery Service

SHOULD NEVER BE TRUSTED | From You Flowers review from Sacramento, California

ON 3/1/12 I ORDERED FLOWERS FOR MY 89 YEAR OLD MOTHER FOR HER BIRTHDAY. THEY WERE TO BE SENT ON 3/4/12. AT 11:30AM ON 3/4/12 I GOT A CALL FROM YOUR PEOPLE TELLING ME THEY COULD NOT DELIVER THE FLOWERS BECAUSE IT WAS A RURAL AREA AND THEY COULD NOT FIND A SHOP. IT IS NOT A RURAL AREA SHE LIVES RIGHT IN TOWN AND THEY DO HAVE SHOPS IN FLORENCE, OR. THEY WANTED TO DELIVER THE FLOWERS ON MONDAY WHEN IT WOULD BE MORE CONVENIENT FOR THEM. I WAS SO UPSET I CRIED. THEY HAD PLENTY OF TIME TO CALL ME IF THEY COULD NOT DELIVER ON SUNDAY THEY COULD HAVE CALLED AND DELIVERED ON SATURDAY WHICH EVEN THOUGH NOT HER BIRTHDAY AT LEAST THE FLOWERS WOULD NOT HAVE BEEN LATE (LIKE I FORGOT HER BIRTHDAY). I TRUSTED YOU AND YOUR PEOPLE WERE LAZY AND THOUGHTLESS. YOU ARE A TERRIBLE COMPANY AND I WILL TELL EVERYONE I CAN HOW YOU RUINED MY 89 YEAR OLDS MOTHER'S BIRTHDAY AND THAT YOU SHOULD NEVER BE TRUSTED. SHAME ON YOU.
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#302273 Review #302273 is a subjective opinion of poster.
Product
From You Flowers Flowers

After 3 days for same day delivery, still no flowers | From You Flowers review from Washington, District Of Columbia

I ordered flowers Friday morning for delivery Friday by 6pm. Got a call around 4 saying they were not able to find an area florist that could deliver on Friday, but would upgrade the bouquet, include a note of apology and deliver Monday. Saturday delivery was not an option. Fine, upgrade and I want no delivery fee. Turns out they just refunded the $2.99 same delivery fee and were still planning on charging the $15.99 fee. Monday comes and goes, get an email stating they were unable to deliver today and will do it tomorrow. Tuesday same thing. I called to cancel the order at that point.
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#301333 Review #301333 is a subjective opinion of poster.
Product
From You Flowers Bouquet

Never got them! | From You Flowers review from Los Angeles, California

This was such an awful experience, it was for a birthday surprise and they never got it. I even paid extra for expedited guaranteed delivery to be delivered before 12pm. I had the birthday girl wait 90 minutes after 12pm and still no flowers. This was embarrassing and horrible. They were so rude, and didn't want to give me refund. They said all there were going to do is deliver the flowers in 1-2 days. Her birthday is today, not in 1-2 days. I payed for a guarantee. Because they were so rude, and did nothing to help this situation, I even called my attorney. However, fromyouflowers.com is based out of another state, I would have to pay around $350 to file a claim with the Supreme Court. I'm still debating it, because it was the principle and they showed no compassion.
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#300613 Review #300613 is a subjective opinion of poster.
Product
From You Flowers Flowers

From you flowers ripped me off

I ordered flowers and chocolates ($70) from this company to be delivered to my mother in law. The flowers were not delivered. After 3 days I received an email asking if my flowers were delivered I checked no and it said they would try to respond within one hour that was 3 weeks ago and still no response. I have sent several emails since then but received no response, no refund and no flowers. It's been 3 weeks and still nothing. I get daily spam emails from them so I sent them another email today through their facebook page but I doubt it will get a response.
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1 comment
Anonymous
#436522

Don't fall for the smoke screen. You will get a comment here from a rep at 1800flowers promising help. You will just be thrown bak into the circus of business these people run.

Review
#299808 Review #299808 is a subjective opinion of poster.
Service
From You Flowers Delivery Service

Never use From You Flowers

I bought some flowers from them for same day delivery for a friend who was going to have surgery the next day and placed my order well before the 2pm cut off time. I received a call from them at 4:15 pm saying that my order did not meet the cut off time for the florist to deliver them and the would be delivered the next day. Being that my friend was going to be in the hospital, there would not be anyone there to receive the flowers and they were supposed to be left at her door. When I checked the status of my order the next day, I got the message "Thank you for your recent order. We have not yet received a delivery confirmation from our florist.We have the ability to track your order internally. Please use this form to send us your order information and we will respond to your inquiry within 1 hour." I submitted the form, and no surprise they did not get back to me within 1 hour. It was not until after 3 did someone get a note that the flowers were not delivered and I had to call the local florist to get the flowers redelivered. When I spoke to the local florist she said that this was not the first time that they have had a problem with fromyouflowers and they were almost ready to stop doing business with them altogether as well. If you have a choice DO NOT USE THEM. Get your flowers from somewhere else reliable.
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#299259 Review #299259 is a subjective opinion of poster.
Product
From You Flowers Flowers

FROM YOU FLOWER - THE WORST FLORAL COMPANY | From You Flowers review from Fort Lauderdale, Florida

Ordered flowers for my best friend last Thursday for delivery Friday to the office. They never came. When I called, they promised upgrade and to deliver to her house on Saturday. They never delivered. When I called they said they would send flowers and refund full amount of cost and deliver on Monday. They never delivered. Then Tuesday - reneged on the full refund - offering 20% then 30% -- i told them forget it. I refused to haggle over something they had already promised. This Company is incompetent and doesn't care about customers or generating good will. NEVER USE THEM! It absolutely ruined my friends birthday. She's been having a hard time and was sobbing. I even put her on the phone with them and they apologized and promised to deliver the flowers and refund. Outrageous
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#299171 Review #299171 is a subjective opinion of poster.
Product
From You Flowers Arrangement

Ruined Birthday & Valentine’s Day!!! | From You Flowers review from Fort Huachuca, Arizona

I ordered Birthday (FRI FEB 10) flowers for my Wife from "From You Flowers". They called stating taht they could not deliver on FEB 10th, but would deliver on Valentine's Day and I agreed. They recalled stating that they could not deliver on Valentine's Day, but that they could deliver on Monday 13 FEB, and I again agreed. On FEB 15th, thay called to inform me taht they could not deliver at all only offering to send me a coupon. It took several calls to receive my money back (in two seperate refunds) and more calls to be removed from their spam emails. If you want flowers delivered, DO NOT USE THIS COMPANY – You will be disappointed.
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#298933 Review #298933 is a subjective opinion of poster.
Product
From You Flowers Flowers
Loss
$73